The Municipal Hotel and Spa Liverpool - MGallery 5 stars

Customer review rating (ALL Rating) 4.3/5 1,410 reviews

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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel and Spa Liverpool - MGallery

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,410 reviews

Beautiful hotel but breakfast a bit disorganised.

Customer review rating 4.0/5

Ali Couples - Confirmed reviews ALL

Hotel is great location, beautiful building and room was great. Breakfast has switched from buffet to a la carte but not sure they can cope with this. We were told up to 45 mins and luckily it was quicker for us but they were clearly rushed off their feet and didn’t get my order quite right. Ran out of butter and glasses and had to ask for more. The buffet was really nice when we visited last year.

Dear Ali, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us in our constant endeavour to improve our services. I hope you will accept my assurance that your comments regarding the breakfast service have been immediately raised and addressed with both our Director of Food and Beverage and Restaurant Manager to ensure that such a disappointing situation does not occur in future. I sincerely hope that this one-off experience will not deter you from returning. Kind Regards, Kinga Walsh

Worst service

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

The room was pleasant however the breakfast both mornings was a disaster so much so that we couldn’t help but laugh that’s how bad it was. On the first morning are meals came at different times and were cold . I waited 20 minutes for my GF toast to come out so therefore had it separate to my eggs as they would have been cold . The next morning my daughter’s breakfast came out first and she ate and it turns out there was some confusion and are 2 breakfasts we were waiting on were canceled. That was rectified and are order was redone but then took an hour for our breakfast to come . My daughters was just a bowl of baked beans which came out cold . Living in Australia we’ve stayed in some amazing hotels around the world and never have I had to pay extra to use the pool and spa area when being a guest. £30 or £50 per person depending on what slot you took . I could not believe it . The spa experience was lovely however our 1 hr facial was at 11am and finished at 11.45 and I might add we didn’t get taken in at 11 so therefore I think our facial was 30 mins at best - another joke . I wanted to stay at the Titanic but I couldn’t as it was booked out . We were really excited to stay at your hotel as it looks lovely but so not worth it.

Dear Mr c., We genuinely appreciate your choosing our hotel for your recent stay, and I extend my sincerest apologies for any discomfort you experienced. It has come to our attention that your stay did not meet the high standards we strive to maintain at the Municipal Hotel & Spa, Liverpool. I am truly sorry for any inconvenience caused during the breakfast service and any shortcomings in the overall experience. Your feedback is invaluable to us, and we are committed to addressing these issues promptly. Once again, I apologize for any disappointment you may have experienced during your stay. We value your loyalty, and we are dedicated to regaining your trust in the future. Thank you for bringing this to our attention, and we look forward to the opportunity to make amends. Best regards, Kinga Walsh

Customer review rating 3.0/5

Mr E. B. Families - Confirmed reviews ALL

Didn't sleep a wink, the beds are so uncomfortable. Nice looking beds, but too firm, winter weight duvets in heated rooms are a bit unnecessary and too hot to use. 2 pillows to choose from, 1 too hard, 2 too soft, great. Other than that it was fine.

Dear Mr B., We genuinely appreciate your choosing our hotel for your recent stay, and I extend my sincerest apologies for any discomfort you experienced. It has come to our attention that your stay did not meet the high standards we strive to maintain at the Municipal Hotel & Spa, Liverpool. I am truly sorry for any inconvenience caused by uncomfortable beds in tour room and any shortcomings in the overall experience. Your feedback is invaluable to us, and we are committed to addressing these issues promptly. Once again, I apologize for any disappointment you may have experienced during your stay. We value your loyalty, and we are dedicated to regaining your trust in the future. Thank you for bringing this to our attention, and we look forward to the opportunity to make amends. Best regards, Kinga Walsh

anniversary

Customer review rating 5.0/5

Katie M. Couples - Confirmed reviews ALL

fantastic. all staff made it so special for us. Only issue we had is we made a booking for drinks on the saturday and we were meant to have prosecco on arrival and there’s was no space reserved and no arrival drinks. other than that very happy over all

Dear Katie m., Thank you for your kind review, following your recent stay. We are delighted to hear you enjoyed your overall stay with us, and look forward to welcoming you back to The Municipal Hotel & Spa in the future. With Best Wishes, Kinga Walsh

Luxe Stay

Customer review rating 5.0/5

Lorie O. Couples - Confirmed reviews ALL

So glad to have stayed in this comfortable and posh hotel.

Dear Lorie O., Thank you for your kind review, following your recent stay. We are delighted to hear how much you enjoyed your stay with us, and look forward to welcoming you back to The Municipal Hotel & Spa in the future. With Best Wishes, Kinga Walsh

Other web-users rate our hotel

  • 964 reviews 9.5/10 Location
  • 1,800 reviews 7.1/10 Room
  • 2,092 reviews 7.9/10 Service
  • 6 reviews 0/10 WiFi
  • 1,101 reviews 8.6/10 Amenities
  • 820 reviews 6.2/10 Comfort
  • 777 reviews 9.3/10 Vibe
  • 707 reviews 7.9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.