Name: Novotel Sydney City Centre - ALL
Address: 7 to 9 York Street, SYDNEY, 2000, AU
Telephone: +61272552300
Rating: 4.1

Novotel Sydney City Centre

Hotel that makes every moment matter

Novotel Sydney City Centre is ideally located in the CBD district. Airport access is easy we're just over the road from Wynyard station. Hop off the train and stroll into the lobby to be greeted by our 24/7 reception staff or use our digital check-in kiosks. Other complimentary services include luggage storage, gym, Wi-Fi, safety boxes in the rooms and concierge wake up calls. Available at a charge fresh breakfast buffet, all day dining and Birdie Bar & Brasserie, room service and underground parking.

Our York Street location puts you in the heart of Sydney's CBD. Start the day with an early morning run, taking in Barangaroo Reserve and Sydney Opera House as you go. End it at the vibrant bars of The Rocks, just a 10-minute walk from your comfy bed. With Hyde Park, Circular Quay and the Royal Botanic Gardens within walking distance, it's easy to see the sights. Turn right out of the lobby for the music, bars and edgy eateries of Barangaroo. Turn left for the Museum of Contemporary Art.

We're a one-minute walk from Wynyard station that means direct access to the airport plus the bus and light-rail connections that will get you around the city and to the beach. The station is worth visiting for its eye-catching art installation alone.

Welcome to Sydney. Our home is your home. Our friendly staff are happy to help, and our digital facilities will ensure a seamless stay. We'll take care of the details so you can focus on what you came here to do, whether that's work, rest or play.

David Criss, Hotel Management

Hotel extras

Central location with Sydney's iconic sights on the doorstep
Great transports links, including easy, direct access to the airport
Newly refurbished rooms with state-of-the-art digital facilities
Modern dining and creative cocktails at Birdie Bar & Brasserie
Fitness centre with treadmill, bikes and free weights

Our accommodation(s)

Room

Standard King Room

2 pers. max
23 m² / 247 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Room

Standard Twin Room

4 pers. max
23 m² / 247 sq ft

Bedding 2 x Double bed(s)
Views: City View

See availabilities

Room

Accessible Double Room

2 pers. max
23 m² / 247 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

See availabilities

Room

Superior King Room

2 pers. max
23 m² / 247 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Superior Twin Room

4 pers. max
23 m² / 247 sq ft

Bedding 2 x Double bed(s)
Views: City View

See availabilities

Room

Executive King Room

2 pers. max
23 m² / 247 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Executive Twin Room

4 pers. max
23 m² / 247 sq ft

Bedding 2 x Double bed(s)
Views: City View or Park view

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Room

Superior King Room with Balcony

2 pers. max
42 m² / 452 sq ft

Bedding 1 x King size bed(s)
Views: City View
Most of the accommodation: Balcony

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Suite

Junior Suite

2 pers. max
42 m² / 452 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Suite

One Bedroom Suite

2 pers. max
42 m² / 452 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Suite

Superior One Bedroom Suite

2 pers. max
42 m² / 452 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Room

Accessible Double Room

2 pers. max
23 m² / 247 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

See availabilities

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Hotel location

Novotel Sydney City Centre

7 to 9 York Street
2000 SYDNEY
Australia

GPS:-33.86481857299805, 151.20530700683594

+61 2 7255 2300

+61000000

Railway station
Highway exit
Ferries

A4 YORK STREET

Highway exit

Access: 200 m / 0.12 mi

WYNYARD

Railway station

Access: 300 m / 0.19 mi 2 min walk / 3 min drive

CIRCULAR QUAY

Ferries

Access: 1 km / 0.62 mi 15 min walk / 5 min drive

Sydney Opera House

Art and Culture

Access: 1.4 km / 0.87 mi 21 min walk / 6 min drive

The Art Gallery of NSW

Art and Culture

Access: 1.8 km / 1.12 mi 18 min walk / 8 min drive

Darling Harbour

Other attractions

Access: 2.3 km / 1.43 mi 13 min walk / 7 min drive

The Royal Botanic Garden Sydney

Botanical gardens

Access: 3 km / 1.86 mi 20 min walk / 10 min drive

Hunter Valley

Other attractions

Centennial Park

Park

Access: 5.6 km / 3.48 mi 1 hrs walk / 15 min drive

Bondi Beach

Beach area

Access: 10 km / 6.21 mi 25 min drive

Manly Beach

Beach area

Access: 15 km / 9.32 mi 26 min drive

Blue Mountains

Mountain

Access: 61 km / 37.88 mi 1 hrs 20 min drive

Westfield Sydney

Shopping centre/mall

Access: 1 km / 0.62 mi 10 min walk / 5 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property
Room service

BIRDIE BAR & BRASSERIE

Step into an ode to all things avian at Birdie Bar & Brasserie. Order a Fast Lunch if you're short on time and have a big appetite, or choose one of our delectable sharing platters to enjoy with friends and family. Tasty fare on your terms.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5 3,081 reviews

Kai F. J. Couples - 3/7/2026 Confirmed reviews ALL

Dear Accor T eam, I am formally filing a complaint regarding my recent unsatisfactory experience at the Novotel Sydney CBD. Given the numerous and serious issues, I urge the senior management of the Accor Group to review this complaint. As a frequent guest of Accor Group hotels, I was extremely disappointed with the cleanliness, professionalism of service, and overall guest experience during my stay. This experience fell far short of the standards expected of a four-star Novotel. Room Cleanliness and Hygiene: Upon arrival, there was visible hair on the pillows, and more hair fell out after touching them, raising serious concerns about hygiene. The windowsills and air conditioning area were covered in dust, clearly indicating a lack of thorough cleaning. When I requested a pillow change, staff only provided pillowcases, without replacing the pillows themselves. Daily housekeeping was inadequate; toiletries and amenities were not replenished promptly, and the quality of the provided items was significantly lower than at other Novotel hotels. Room Amenities: The coffee served in the room was ordinary Nescafé instant coffee, far inferior in quality to the Ibis budget hotels I have stayed at. Complimentary bottled water, a common feature in many Novotel hotels, was also absent here. Front Desk and Check-in Experience: As an Accor member, I attempted to use the priority check-in lane. Staff repeatedly ignored guests waiting in line, focusing only on serving other guests. When I was finally greeted, the staff seemed unfamiliar with the booking system, repeatedly claiming they couldn't find my booking information until I presented my driver's license, booking confirmation email, and booking record on the Accor App. Even after finding it, the staff insisted I pay the room fee again, despite my prepayment. When asked for my credit card information to pay the deposit, they only provided an explanation after I proactively inquired. Late Check-out Issues: I requested a late check-out, a service proactively offered at other Novotel and Mantra hotels. At this hotel, I had to make multiple requests before it was barely approved. Staff claimed the hotel was "fully booked on Mondays," but multiple booking platforms, including Accor's own channels, still showed available rooms. This raises concerns about the hotel's transparency and guest treatment. Potential Discrimination Issues: Overall, the front desk staff were indifferent, mechanical, and unprofessional. At times, it even felt like Asian guests weren't receiving equal attention and respect. I believe this constitutes a serious potential discrimination issue requiring internal review. In contrast, the staff at the Novotel Melbourne South Wharf were warm, friendly, professional, and attentive, highlighting a significant difference in service standards between the two hotels. Given the poor hygiene, inadequate room cleaning, substandard facilities, unprofessional front desk service, and potential discrimination, I believe this stay was far below the standards expected of an Accor brand. Request for Action: I urge Accor senior management to conduct a formal investigation into this complaint. I expect a written explanation for the aforementioned service failures and appropriate compensation for this extremely disappointing experience. Given the seriousness of the issue—particularly the hygiene problems, service oversights, and potential discrimination—I believe a formal internal investigation is necessary. If necessary, and if a satisfactory solution cannot be reached, I will escalate the matter through the relevant guest rights and consumer protection channels. I trust that Accor will take this matter seriously and ensure appropriate corrective measures are taken to prevent other guests from experiencing similar situations. Kind regards， Kaifan J.

Julian L. Business - 3/7/2026 Confirmed reviews ALL

Great staff, very comfortable stay - will definitely be back. Food downstairs was excellent

Dear Julian L., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our staff welcoming and your accommodations comfortable. It is wonderful to know that you enjoyed the dining experience as well. We look forward to welcoming you back in the future. Regards, Stav.I Guest Experience Executive

Justin W. Business - 3/6/2026 Confirmed reviews ALL

Everything else about the room and the bed were fine, but the pillows were AWFUL. Much too high and firm, and all identical so there was no chance to find one that fit my preferences. I was very uncomfortable all night, barely slept, and had a very sore neck in the morning. My entire team had the same experience, so it wasn't even just my bad luck with one room.

Dear Justin W., Thank you for your feedback regarding your recent stay. I am sorry to learn that the pillows did not meet your comfort preferences, leading to an uncomfortable night's sleep. We aim to provide a restful environment for all our guests, and I appreciate your comments regarding the uniformity of the pillows. Your experience is valuable to us as we continually seek to enhance our offerings. Please be assured that your feedback will be considered in future assessments of our amenities. Regards, Stav.I Guest Experience Executive

Mohak T. Business - 3/6/2026 Confirmed reviews ALL

Very bad service compared to other Accor hotels. The hotel is not very well managed and customers experience doesn’t matter to this hotel despite raising concerns.

Dear Mohak T., Thank you for your feedback. I regret to learn that your experience did not meet your expectations in terms of service quality. Your concerns regarding management and customer care have been duly noted and will be considered for future improvements. Regards, Stav.I Guest Experience Executive

Paul C. Business - 3/6/2026 Confirmed reviews ALL

Great proximity to work, very nice staff.

Dear Paul C., Thank you for your positive feedback regarding our location and staff. We are delighted to hear that our proximity to your work and our team's friendliness contributed to your experience. We look forward to welcoming you back in the future. Regards, Stav.I Guest Experience Executive