Novotel Sydney City Centre 4 stars

Customer review rating (ALL Rating) 3.6/5 1,148 reviews

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Hotel extras

  • Located in the heart of Sydney CBD close to Wynyard station and iconic Sydney attractions

  • Features 24 hour reception and onsite parking

  • 283 comfortable rooms with new beds

  • Newly renovated and rebranded

Our accommodation(s)

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Hotel location

Novotel Sydney City Centre

7 to 9 York Street

GPS:-33.86481857299805, 151.20530700683594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property


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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,148 reviews

TripAdvisor Rating  3.5/5  29 reviews

Terrible stay, terrible customer service

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

If I could give this place less than one star I would. Extremely terrible customer service, I got yelled at by the receptionist, asking me to check out, even though I had booked my stay for two days. No sense of customer service, it was disgraceful Was treated like shit I would never again stay at this place, and I don't recommend it.

Convenient Location

Customer review rating 3.0/5

D.ross Families - Confirmed reviews ALL

Waited 40 minutes to check in as our booking hadn't registered. There was rubbish left in the room from previous guests. When child vomited in room we called for cleaning goods and were given 2 towels and a room deodoriser but no cleaning goods. Waited 30 minutes to check out because our booking wasn't registered.

The refurbishment was really a pleasant surprise

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Always friendly but thought the rooms were tired. Super happy to find they had been updated.

Should be closed for renovations

Customer review rating 1.5/5

James Business - Confirmed reviews ALL

The room stunk of paint, otherwise tidy. No kitchen, no welcome drink to recognise status. The bed was comfortable and the room was quiet, will be a nice enough hotel once renovations are completed. Currently wildly overpriced.

Well located hotel in Downtown Sydney

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The location is great, the recently refurbished rooms as the hotel makes its transition to Novotel are spacious and comfortable. The staff were very friendly and helpful but seemed ‘new and uncertain’.

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Other web-users rate our hotel

  • 1,338 reviews 9.4/10 Location
  • 1,647 reviews 6.1/10 Room
  • 1,129 reviews 6.9/10 Service
  • 32 reviews 5.3/10 WiFi
  • 896 reviews 4.7/10 Comfort
  • 716 reviews 5.2/10 Cleanliness
  • 434 reviews 2.1/10 Amenities
  • 266 reviews 3.3/10 Food

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