Novotel Sydney City Centre 4 stars

Customer review rating (ALL Rating) 4.0/5 2,720 reviews

Best price
guarantee
Novotel Sydney City Centre - Image 1
Novotel Sydney City Centre - Image 2
Novotel Sydney City Centre - Image 3
Novotel Sydney City Centre - Image 4
7 to 9 York Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central location with Sydney's iconic sights on the doorstep

  • Great transports links, including easy, direct access to the airport

  • Newly refurbished rooms with state-of-the-art digital facilities

  • Modern dining and creative cocktails at Birdie Bar & Brasserie

  • Fitness centre with treadmill, bikes and free weights

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Sydney City Centre

7 to 9 York Street
2000 SYDNEY
Australia

GPS:-33.86481857299805, 151.20530700683594

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BIRDIE BAR & BRASSERIE

Step into an ode to all things avian at Birdie Bar & Brasserie. Order a Fast Lunch if you're short on time and have a big appetite, or choose one of our delectable sharing platters to enjoy with friends and family. Tasty fare on your terms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,720 reviews

TripAdvisor Rating  3.1/5  25 reviews

Customer review rating 4.5/5

Deborah J. Couples - Confirmed reviews ALL

First time at this hotel and pleased with the room and facilities

Dear Deborah, We very much appreciate your comments regarding your stay at the Novotel Sydney City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Padilla Front Office Manager

Customer review rating 1.5/5

Steve S. Families - Confirmed reviews ALL

$35 for a rissoto that was the size of a kids meal! Waited in bar for drinks while staff talked and looked at their phone. Mould all in bathroom. Platinum member and no acknowledgment!

Dear Steve, Thank you for sharing your feedback regarding your recent stay at Novotel Sydney City Centre. We sincerely apologize for the inconveniences you experienced. We understand your concerns about the portion size of the $35 risotto. Our culinary team strives to offer dishes that are both satisfying and representative of our menu\'s value. We appreciate your input and will review portion sizes to ensure they meet guest expectations. Regarding the service at the bar, we deeply regret that our staff\'s attention was not up to standard. This is certainly not the experience we aim to provide. We will address this with our team to ensure prompt and attentive service in the future. The cleanliness issues in your bathroom, including mould, are unacceptable. We take such matters seriously and will conduct a thorough inspection and cleaning of the affected areas to prevent recurrence. As a Platinum member, your loyalty is highly valued, and we apologize for any oversight in acknowledging your status. We are reviewing our procedures to ensure all guests receive the recognition they deserve. Additionally, we regret the inconvenience caused by the blocked drain in your shower. Our maintenance team is addressing this issue to ensure all facilities are functioning properly. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a stay that reflects our commitment to quality and guest satisfaction. Kind Regards Patrick Padilla Front Office Manager

Customer review rating 4.5/5

Kelera M. Solo - Confirmed reviews ALL

Overnight stay loved that it us close to train station and harbour.

Dear Kelera, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stav. I Guest Experience Executive

Customer review rating 3.0/5

Simon B. Business - Confirmed reviews ALL

I know you are trailing a self checking in service, but to be honest I hate it. This might work in a Coles or a Woolworths but it really detracts from the whole experience of arriving at a hotel. I don't want convenience, I want service. The other thing is Birdie restaurant seems to be running as a separate entity to the hotel. If I order something I have to pay a different entity and be sent a separate invoice via email. I just want one invoice upon checking out, not multiple invoices and payments. Also because of this I can't order my complimentary drink as room service, so I need to go downstairs to get the drink, not ideal.

Dear Simon, Thank you for taking the time to share your feedback about your recent stay with The Novotel Sydney City Centre. We sincerely appreciate your honesty, as it helps us identify areas where we can improve the guest experience. We regret to hear that our self check-in service did not meet your expectations. While we introduced this option for guests who prefer a quicker arrival process, we completely understand your desire for a more personalized check-in experience. Please know that our front desk team is always available to assist you with a traditional check-in, and we’ll ensure this is made clearer to avoid any confusion in the future. Regarding your comments about Birdie restaurant, we apologize for the inconvenience caused by the separate billing process. We are currently reviewing this system to streamline payments and provide a unified invoice at checkout, as we agree this would offer a more seamless experience. Additionally, we’ve noted your feedback about the complimentary drink and will explore ways to extend this offering to room service for greater convenience. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back and provide the exceptional, personalized service you deserve. Please feel free to reach out to me directly at [email/phone] if you’d like to discuss further. Kind Regards Patrick Padilla Front Office Manager

Customer review rating 0.5/5

Max B. Friends - Confirmed reviews ALL

I prepaid this hotel prior to my holiday including the late checkout at 5pm I even confirm with reception that we had late checkout. The first issue with this hotel the water from the shower was leaking outside the bathroom and onto the carpet. The next issue I found was the cleaner banging and opening our door at roughly 9am even though we had a do not disturb tag on the door disturbing our sleep since we didn’t get home until the early hours of the morning. About a hour to and hour and a half later someone from reception came up to our room and once and banged on our door and opened it asking why we haven’t checked out to which I explained that we had paid for a late checkout. Then another hour to hour and a half later someone else came banging on our door again and opened it asking why we haven’t checked out and that this point I was pissed off so I told him to go away we have late checkout and I already told the last guy that came up check your computer and slammed the door on him. Overall by the time I had to get up I had almost 0 sleep as I do not go to sleep easily. Furthermore our keycards stopped working at around 12pm and we couldn’t get back to our room. I am extremely disappointed with the disorganisation with the staff having the inability to read a computer and see that we had late checkout.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,561 reviews 9.3/10 Location
  • 2,055 reviews 6.2/10 Room
  • 1,709 reviews 7.4/10 Service
  • 64 reviews 3.2/10 WiFi
  • 988 reviews 4.5/10 Comfort
  • 821 reviews 6.1/10 Cleanliness
  • 482 reviews 3.6/10 Amenities
  • 436 reviews 5/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.