Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.2/5 2,938 reviews

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9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,938 reviews

Customer review rating 5.0/5

Annette A. Families - Confirmed reviews ALL

Felt all very comfortable and I felt well looked after.

Dear Annette, Thank you for your kind words. We’re thrilled to hear that your family felt so comfortable during your stay with us. We take pride in offering attentive service and thoughtfully designed accommodations, including rooms with kitchenettes, to enhance each guest’s stay. Your kind words about feeling well looked after mean a great deal to us. We look forward to the pleasure of welcoming you back. Many thanks again, The team of Mercure Melbourne Southbank

Customer review rating 4.0/5

Paul G. Business - Confirmed reviews ALL

So since changing to the Mercure brand its different. I stayed for 4 nights, there was a bag of rubbish outside a room for 3 days. There was hair in the bathroom for 4 nights, and the walls were dirty. Still a great position, had breakfast one day it was OK not much variety.

Dear Paul, Thank you for reviewing your visit to our hotel. We are pleased to hear your stay with us reflected good value and we appreciate your recognition of our efforts. However, we sincerely regret that some aspects of your experience fell short of your expectations. We aim to maintain high standards of cleanliness and timely service, and we will address these points with our team to ensure improvements. Our staff is always available to assist guests with immediate concerns during their stay. We also take note of your comments on the breakfast variety as we continually look for ways to enhance our offerings. Nonetheless, we hope you found our central Southbank location convenient for exploring Melbourne’s vibrant attractions and business hubs. It would be a pleasure to see you again on a future occasion. Kind regards, The team of Mercure Melbourne Southbank

Customer review rating 4.5/5

Jason D. Families - Confirmed reviews ALL

The location is great close to the city and attractions. Great eating places close by.

Dear Jason, Thank you for taking the time to share your feedback. It is wonderful to know that you enjoyed your experience at Mercure Melbourne Southbank. We are delighted to hear your arrival was smooth and that you appreciated our team’s warm hospitality. Your high score for our environmental efforts also means a lot and we are grateful you appreciated the thoughtful touches during your stay. However, we are sorry for any disruption you encountered with the TV and the bathroom lighting. Our staff is always available to quickly assist with any concerns, and we will reinforce our room inspection procedures prior to check-in. Nonetheless, it is fantastic that our riverside location suited your family visit. Many guests enjoy being at the centre of Melbourne’s vibrant city life and we are delighted you could make the most of it during your stay. The entire team looks forward to welcoming you back for a future visit. Kind regards, The team of Mercure Melbourne Southbank

Customer review rating 2.5/5

Colin B. Couples - Confirmed reviews ALL

Good location and the staff were friendly. Unfortunately the breakfast was disappointing with very limited choice, and they couldn’t even manage to cook a proper fried egg. We also had an issue with missing headphones during our stay. After several phone calls and emails the matter was never properly resolved which left a poor lasting impression

Dear Colin, Thank you for reviewing your visit to our hotel. We’re delighted to hear that our team’s welcoming approach contributed positively to your stay. However, we sincerely apologise that your experience fell short in some areas. Your comments about the breakfast selection have been noted as we routinely review our offerings to better align with guest preferences. Regarding the unresolved matter you mentioned, we regret not meeting our usual service standards and will follow up internally to prevent similar occurrences. On a positive note, we’re glad that our central Southbank location near the Yarra River and cultural landmarks added convenience to your Melbourne exploration. We hope that you will return in the future for a more enjoyable stay. Kind regards, The team of Mercure Melbourne Southbank

Customer review rating 3.5/5

Sue T. Families - Confirmed reviews ALL

Great location with parking next door. Walking distance to restaurants, theatres and much more.

Dear Sue, We are grateful for the time you took to review your recent visit at our hotel. We appreciate you choosing our hotel for your family trip, and are pleased to know that the Wilson Parking facilities and our central position served your needs well. However, we sincerely regret the challenges encountered during your arrival. Our 24-hour reception team is always available to assist with technical issues, and we will reinforce staff presence during peak check-in times. Regarding your room, we take maintenance standards seriously and have escalated your observations to our team for review. Your loyalty as a Silver ALL member means a great deal and we appreciate your insight as we work to ensure that the programme provides consistent value. We hope to have the opportunity to welcome you back in the future. Best regards, The team of Mercure Melbourne Southbank

Other web-users rate our hotel

  • 1,693 reviews 9.7/10 Location
  • 1,964 reviews 6.2/10 Room
  • 1,508 reviews 7.5/10 Service
  • 23 reviews 7.9/10 WiFi
  • 850 reviews 5.4/10 Cleanliness
  • 479 reviews 7.2/10 Breakfast
  • 20 reviews 0.4/10 Wellness Area

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