Mercure Brisbane Garden City 4 stars

Customer review rating (ALL Rating) 3.8/5 1,094 reviews

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Description

Hotel extras

  • Newly refurbished public spaces and air conditioning systems in every room

  • Meeting and event space, complimentary Wi-Fi and onsite parking are available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with a mini-fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Our accommodation(s)

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Hotel location

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.565799, 153.086611

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,094 reviews

Customer review rating 4.0/5

David H. Business - Confirmed reviews ALL

Good comfortable really enjoyed stay only complaint when had breakfast ordered coffee from reception like ithought u had to then when checked out charged us ten dollars for coffee as i thought meant to order from from desk but ur spose to use the buffet coffee machine could of made clearer or told u at reception when ordered otherwise great stay

Customer review rating 0.5/5

Damien D. Business - Confirmed reviews ALL

Breakfast sold as 6am. Prepaid. Arrive and it’s 630, and too late for me due to work commitments. Lift broken. Bathroom floods. Milk and tea not replaced when used.

Dear Damien, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent stay did not meet your expectations and that several aspects of your experience were disappointing. Please be assured that we take all guest feedback seriously. Your comments regarding the issues in your room have been shared with our Maintenance team for prompt review and action. In addition, our housekeeping team has been reminded to ensure all amenities are properly replenished during servicing. We also sincerely apologize for the lift disruption; this has been reported to our Engineering team, and a contractor has been arranged to complete the necessary repairs as soon as possible. Regarding breakfast, service is available from 6:30 am to 10:00 am. We regret that you were unable to enjoy the breakfast you had prepaid, and we understand how frustrating this would have been. Thank you again for bringing these matters to our attention. We truly value your feedback and hope you might consider giving us another opportunity in the future to provide you with a more seamless and enjoyable stay. Kind regards, Mercure Brisbane - Garden City

Customer review rating 4.0/5

Bee P. C. Families - Confirmed reviews ALL

Comfortable, with the amenities I needed. Although the room was generally cleaned and tidied daily, the black cups for hot drinks were old, dirty with the material they were made of, flaking off.

Customer review rating 3.5/5

Kathryn F. Families - Confirmed reviews ALL

Outlook of the room was not very good (overlooking rubbish area). Lack of organisation at breakfast on the Sunday was disappointing.

Customer review rating 1.0/5

Troy B. Business - Confirmed reviews ALL

no smart tv , no real food, no water

Other web-users rate our hotel

  • 524 reviews 9.6/10 Location
  • 864 reviews 5.7/10 Room
  • 755 reviews 6.8/10 Service
  • 23 reviews 5.1/10 WiFi
  • 479 reviews 5/10 Cleanliness
  • 221 reviews 5.8/10 Breakfast
  • 20 reviews 4.6/10 Bar
  • 15 reviews 1.7/10 Pool

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