Mercure Sydney Bankstown 4 stars

Customer review rating (ALL Rating) 4.2/5 953 reviews

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Description

Hotel extras

  • Access to all Sports Club restaurants, bars, gym, meeting rooms, theatre and kids playground

  • Convenient Access to Sydney Olympic Park Stadium and Entertainment venues

  • All rooms are fitted with air conditioners, kitchenettes and Chromecast TVs

  • Free and secure undercover parking

  • The hotel requires a valid ID to be presented upon check-in (rules by Bankstown Sports Club).

Our accommodation(s)

Hotel location

Mercure Sydney Bankstown

8 Greenfield Parade, Entry from 6 Mona Street
2200 BANKSTOWN
Australia

GPS:-33.917301, 151.035843

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  953 reviews

TripAdvisor Rating  3.5/5  18 reviews

Well located, very clean, amazing Service

Customer review rating 5.0/5

Mayada M. Friends - Confirmed reviews ALL

My service was excellent. I was upgraded to a better room very clean and very easy to get there

Dear Mayada, Thank you for your fantastic rating of 100 out of 100! We are thrilled to hear that you had an excellent stay and enjoyed our clean facilities, convenient location, and amazing service. We’re delighted to know that you appreciated the room upgrade and found everything to your satisfaction. We look forward to welcoming you back to Mercure Sydney Bankstown soon. Best regards, Mercure Sydney Bankstown

Ok

Customer review rating 2.5/5

Allison B. Couples - Confirmed reviews ALL

Desk guy was rude and not helpful at all.

Dear Allison, Thank you for taking the time to share your feedback and for rating your stay. We apologise for the negative experience you had with our front desk staff. This is not the level of service we strive to provide, and we will address this matter with our team to ensure it does not happen again. Your comfort and satisfaction are important to us, and we regret that we fell short during your stay. We hope you will give us another chance to provide you with a better experience in the future. Best regards, Mercure Sydney Bankstown

Great location..good value

Customer review rating 5.0/5

Kerry H. Couples - Confirmed reviews ALL

Clean & comfortable…all the staff are friendly and professional

Dear Kerry, Thank you for your perfect score of 100 out of 100! We're delighted to hear that you enjoyed our great location, found good value in your stay, and appreciated the cleanliness and comfort of our hotel. Your kind words about our friendly and professional staff mean a lot to us. We look forward to welcoming you back to Mercure Sydney Bankstown in the near future. Best regards, Mercure Sydney Bankstown

Customer review rating 2.0/5

Ray Business - Confirmed reviews ALL

The 1st room smelt like old smoke. The 2nd room was noisy due to the 200 students staying there.

Dear Raymond, Thank you for sharing your feedback and for taking the time to rate your stay. We apologise for the inconvenience you experienced with the room conditions and the noise from other guests. Your comfort is important to us, and we regret that your stay did not meet your expectations. We will address the issues with the room smell and noise to ensure a better experience for our guests in the future. We hope you will give us another opportunity to provide you with a more enjoyable stay. Best regards, Mercure Sydney Bankstown

Small room next to the elevator , extremely noisy.

Customer review rating 2.0/5

Neil Couples - Confirmed reviews ALL

Small room next to the elevator , extremely noisy.

Dear Neil, Thank you for sharing your feedback and for taking the time to rate your stay. We apologise for the inconvenience caused by the noise and the room location next to the elevator. Your comfort is important to us, and we regret that your experience was not as expected. We will look into this matter to improve the room allocation process and soundproofing. We hope you will give us another chance to provide you with a more comfortable and enjoyable stay in the future. Best regards, Mercure Sydney Bankstown

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Other web-users rate our hotel

  • 481 reviews 9.2/10 Location
  • 727 reviews 6.6/10 Room
  • 554 reviews 7.6/10 Service
  • 15 reviews 6.4/10 WiFi
  • 336 reviews 6.3/10 Cleanliness
  • 302 reviews 6.4/10 Amenities
  • 69 reviews 4.6/10 Breakfast
  • 10 reviews 4.2/10 Bar

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