Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.8/5 1,660 reviews

Best price
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12 Steel Street, 2302 NEWCASTLE, Australia

Description

Hotel extras

  • Quiet and cool 4-star hotel near Newcastle's Honeysuckle development

  • Spacious accommodation in Newcastle with a pool and easy beach access

  • Ideal location for exploring Newcastle's restaurants, bars and the Hunter Valley

  • Express self-check-in and check-out kiosks make arrival and departure a breeze

  • Well-equipped meeting rooms for business events and banquets

Our accommodation(s)

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Hotel location

Mercure Newcastle

12 Steel Street
2302 NEWCASTLE
Australia

GPS:-32.92733, 151.76349

Telephone
Fax 0/00000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press Café is your home from home, with nutritious eats and soft yet vibrant decor. Whether you're popping in for a light bite or one of our signature mains and tasty desserts catches your eye, we have specialities for every mood and occasion.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,660 reviews

TripAdvisor Rating  2.8/5  30 reviews

Customer review rating 5.0/5

Michelle K. Families - Confirmed reviews ALL

Enjoyed our stay everybody was so nice and helpful particularly having my baby with me

Customer review rating 3.5/5

Rebecca R. Couples - Confirmed reviews ALL

Room was spacious, clean and had all amenities required. Noise from room next door did wake us as well as the alarm going off. Had to evacuate at the early hours of the morning. No acknowledgment or apology upon checking out which was a little disappointing.

Dear Rebecca We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I am so sorry you were disrupted by another room noise during your stay and that you were woken up for an evacuation early in the morning. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Tahlia Night / Assistant Manager Mercure Newcastle

Customer review rating 0.5/5

Nicholas W. Business - Confirmed reviews ALL

My experience was terrible. The front desk staff was so rude when I got there at 9:00pm as if helping me check in was the last thing they wanted to do. I had a big day and missed clicking parking and was basically told how could you miss that. I then went and had dinner. I got the fish and chips which came out not even close to what was written in the description. My fish was so raw it was like it was not even cooked. I ended up spending the night being quite sick on the toilet that night and in the morning. My room was dirty also

Customer review rating 3.0/5

Maria C. Couples - Confirmed reviews ALL

Staff friendly, but as mentioned: Good with the exception that construction worked commenced @ 7am which disrupted our morning.

Dear Maria We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so sorry you were disrupted by the street noise during your stay, we are currently looking into this issue and hope to resolve it soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Tahlia Assistant Manager Mercure Newcastle

Customer review rating 5.0/5

T A. Couples - Confirmed reviews ALL

Alex was a wonderful host who was very kind to us after having a bad day.

Dear T A. Thank you for taking the time to write us a lovely review from your stay at our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards Tahlia Night / Assistant Manager Mercure Newcastle

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Other web-users rate our hotel

  • 737 reviews 7.6/10 Location
  • 1,287 reviews 5.2/10 Room
  • 1,032 reviews 7.9/10 Service
  • 11 reviews 1.5/10 WiFi
  • 684 reviews 5.2/10 Comfort
  • 569 reviews 4/10 Cleanliness
  • 317 reviews 3.3/10 Vibe
  • 262 reviews 3.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.