Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.8/5 1,595 reviews

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12 Steel Street, 2302 NEWCASTLE, Australia

Description

Hotel extras

  • Quiet and cool 4-star hotel near Newcastle's Honeysuckle development

  • Spacious accommodation in Newcastle with a pool and easy beach access

  • Ideal location for exploring Newcastle's restaurants, bars and the Hunter Valley

  • Express self-check-in and check-out kiosks make arrival and departure a breeze

  • Well-equipped meeting rooms for business events and banquets

Our accommodation(s)

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Hotel location

Mercure Newcastle

12 Steel Street
2302 NEWCASTLE
Australia

GPS:-32.92733, 151.76349

Telephone
Fax 0/00000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press Café is your home from home, with nutritious eats and soft yet vibrant decor. Whether you're popping in for a light bite or one of our signature mains and tasty desserts catches your eye, we have specialities for every mood and occasion.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,595 reviews

TripAdvisor Rating  2.9/5  28 reviews

Handy spot, parking was good well located, we could walk to the show at NIX

Customer review rating 5.0/5

Robyn Couples - Confirmed reviews ALL

Everyone was very friendly, and helpful

Dear Robyn We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Tahlia Assistant Manager

Did not feel welcome by reception.

Customer review rating 1.0/5

W.h. Couples - Confirmed reviews ALL

The Dinner, a Hamburger, was not tasty at all. Quantity does not replace Quality. Staff had no idea about their job. The Staff at the breakfast was outstanding, in particular the student at the counter. We definitely have chosen the wrong Mercure hotel. For years we stayed at Mercure Charlestown with no complains.as a Platinum member I do not expect an upgrade, but the windows were dirty and my room was in a pleasant part of the hotel. This Hotel definitely needs a better supervisor assisting the staff. In over 10 years with Accor I never had any complaint.

Very disappointing

Customer review rating 1.5/5

Anthony Families - Confirmed reviews ALL

There was no one at reception to check in, we went later in the afternoon for a drink at the bar and there was one poor girl serving, reception and anything else that needed doing. Room was dirty, hair all over the bathroom floor, bathtub was missing enamel, discoloured and needed to be replaced. Got no sleep, room next door had young children yelling and laughing until about 1 in the morning, walls must be paper thin. We often stay at Mercure Hotels and this would be one of the worst. Staff were lovely.

poor

Customer review rating 1.5/5

James Business - Confirmed reviews ALL

self check in - useless, no parking, no milk in fridge, condition of room requires maintenance, staff don't go out of way to help (require training in hotel management)

Always stay here, when need to stay in Newcastle

Customer review rating 4.5/5

Lourin Friends - Confirmed reviews ALL

Only issues were all the closed and oneway roads, which are not the fault of the Mercure

Dear Lourin We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Tahlia Assistant Manager

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Other web-users rate our hotel

  • 708 reviews 7.9/10 Location
  • 1,252 reviews 5/10 Room
  • 993 reviews 7.8/10 Service
  • 11 reviews 1.4/10 WiFi
  • 672 reviews 5.1/10 Comfort
  • 551 reviews 4/10 Cleanliness
  • 306 reviews 2.9/10 Vibe
  • 260 reviews 3.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.