Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.7/5 322 reviews

Our accommodation(s)

Hotel location

Mercure Newcastle

12 Steel Street

GPS:-32.92733, 151.76349

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Sienna Café and Bar is a great place for breakfast or all day dining.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  322 reviews

TripAdvisor Rating  2.0/5  10 reviews

A nice surprise

TripAdvisor rating 5.0/5

SteveandDD Friends getaway - TripAdvisor review

After all the negative comments I read on this hotel, it was with some trepidation that I checked in for the night (the hotel was booked, without consultation, by my friend). I was very pleasantly surprised that the sheets were lovely and white, ironed, very clean and fresh; the beds were comfortable; air con worked well and was silent; and the bathroom was in very good, clean condition with plenty of dispensing bottles of liquid soap, shampoo, conditioner and body lotion; towels were nice and fluffy. We couldn't fault it at all. The hotel is walking distance to bars and restaurants, the waterfront and public transport. There is off-street parking ($15 over and above the hotel cost), both undercover (if you're quick) and outside. There is a building site next door, so expect some noise from 7am (most likely week days, but perhaps Saturday too). I would definitely stay there again, but not at $196 pet night.

Centrally located.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Whilst the hotel was a bit dated, we would stay again due to the lovely service we received. It was my husband's birthday and the staff went out of their way to make him feel special with balloons, a bottle of wine and some sweet treats left in our room.


Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Customer service was pretty average. I wouldn’t expect to have my shoes shined but a smile and a ‘how are you’ wouldn’t go astray. Morning staff also seemed too busy for check-out, in that I was basically palmed out the door, no ‘have a nice day’ or ‘hope you enjoyed your time’ - just took they let and said nothing. The room also looked nothing like the pictures - wasn’t expecting shangri la, but if it’s going to look completely different, change the pictures online

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Extra fee for parking a surprise I’m not sure that I booked a room with twin beds but that is what we were given

Great location

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Friendly staff, very comfortable room, breakfast was very nice.

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Other web-users rate our hotel

  • 285 reviews 8.4/10 Location
  • 487 reviews 4.8/10 Room
  • 335 reviews 8.6/10 Service
  • 7 reviews 0/10 WiFi
  • 291 reviews 4.6/10 Comfort
  • 228 reviews 3.2/10 Cleanliness
  • 141 reviews 2.1/10 Amenities
  • 137 reviews 2.1/10 Vibe

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