Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.7/5 1,428 reviews

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Mercure Perth On Hay - Image 1
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417 Hay Street, 6000 PERTH, Australia

Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

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Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.95662, 115.86551

Telephone
Fax +61 8 6187 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,428 reviews

Customer review rating 3.5/5

Ulysses R. Couples - Confirmed reviews ALL

Great location, great price. Rooms just need updating. Overall ok stay.

Dear Ulysses, Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Customer review rating 2.0/5

Liam H. Business - Confirmed reviews ALL

Disappointed that it says parking available and the last two times had no issues parking underneath but this time was told fully booked each day even though it’s first in best dressed…?

Dear Liam, Thank you for taking the time to share your feedback following your recent business stay with us. I am very sorry to read of your disappointment regarding the parking situation. I completely understand how frustrating this must have been, particularly as you had successfully parked underneath on your previous visits. While our parking operates on a first-come, first-served basis, there are occasions when demand exceeds the number of available spaces, and unfortunately this appears to have been the case during your stay. That said, I appreciate your point regarding how parking availability is communicated. We certainly do not wish to create the impression that a space is guaranteed, and your comments highlight the importance of setting clearer expectations in advance to avoid this type of frustration. I will be reviewing this with the team to ensure we are providing more transparent information at the time of booking and arrival. I also note your broader feedback regarding ease of access and the overall experience. While several areas of your stay were satisfactory, it is clear we did not deliver the smooth and convenient visit you were expecting. For a business trip especially, convenience and efficiency are essential, and I regret that we fell short. We genuinely value your feedback as it helps us identify where improvements are needed. I do hope we may have the opportunity to welcome you back and provide you with a far more seamless experience next time. Kind regards, James Carr Front Office Manager

Customer review rating 4.5/5

C. P. C. P. Families - Confirmed reviews ALL

Friendly help from the staff

Dear c., We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Customer review rating 2.0/5

Jarrad G. Business - Confirmed reviews ALL

This property is in desperate need of a reno. Entrance foyer looks like its stuck in 1980, the décor similar and the bath chipped and stained and unclean in the room. Front desk staff member on check in advised sorry no parking which was one of things i needed and booked for - down the road at my own expense. Won't be bac in a hurry

Dear Jarrad, Thank you for taking the time to share your feedback. I am very sorry to read how disappointed you were with your recent stay. Your comments regarding the condition of the property, the dated appearance of the foyer, and the state of the bathroom in your room are extremely concerning. Please accept my sincere apologies that the cleanliness and presentation did not meet an acceptable standard. There is no excuse for a bath being chipped, stained, or appearing unclean, and I understand how this would immediately impact your impression of the hotel. I appreciate that parking was an important factor in your decision to book with us, and I regret that we were unable to accommodate you on site, resulting in additional inconvenience and expense. I completely understand how disappointing that must have been, particularly when this was a key requirement for your stay. While I am pleased that our front desk team communicated the situation at check-in, it is clear that this did not lessen the impact on your overall experience. We should be delivering a stay that feels welcoming, comfortable, and well-maintained — and from your feedback, we fell well short of that expectation. Your comments have been shared with our management and housekeeping teams as part of our ongoing review of both presentation standards and future improvement plans. Honest feedback such as yours is essential in driving necessary change. I regret that we have left you with such a poor impression and understand your reluctance to return. Should you ever reconsider, I would welcome the opportunity to personally oversee your reservation to ensure a significantly improved experience. Kind regards, James Carr Front Office Manager

Customer review rating 2.0/5

Miller B. J. Business - Confirmed reviews ALL

On check in staff was cold and unhelpful. On last day by 3pm my room hadn’t been cleaned.

Dear Miller, Thank you for taking the time to share your feedback following your recent business stay with us, and for your loyalty as an ALL Silver member. I am genuinely sorry to read that your experience was described as “lacking in quality.” In particular, I am disappointed to learn that you found our check-in team to be cold and unhelpful. A warm, professional welcome is one of the most important parts of the guest journey, and we clearly did not deliver this on your arrival. Please accept my sincere apologies. I am also sorry that your room had not been serviced by 3pm on your final day. While there can occasionally be delays due to occupancy levels, this should be communicated clearly and managed proactively. I understand how frustrating it is to return to an unserviced room, especially during a business trip when time and comfort matter. Your feedback regarding the friendliness of our team and the speed of the WiFi connection has been shared with the relevant departments. We are reinforcing service expectations with our front office team to ensure interactions are consistently warm, attentive, and helpful. In addition, we are reviewing our internet performance to identify opportunities for improvement. As a valued loyalty member, you should expect a higher standard of service and recognition. I regret that we did not provide the level of hospitality you deserve on this occasion. Thank you again for your honest comments. We truly value your feedback and hope to have the opportunity to welcome you back and restore your confidence in us. Kind regards, James Carr Front Office Manager

Other web-users rate our hotel

  • 745 reviews 8.5/10 Location
  • 1,212 reviews 5.3/10 Room
  • 958 reviews 7.2/10 Service
  • 17 reviews 8.3/10 WiFi
  • 517 reviews 4.3/10 Cleanliness
  • 321 reviews 5.6/10 Breakfast
  • 275 reviews 3.5/10 Vibe
  • 212 reviews 3.3/10 Amenities

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