Panorama By Mercure

Panorama By Mercure 4 étoiles

Note Avis clients (Note ALL) 4.7/5 902 avis

Voir sur une carte

Les plus de l'hôtel

  • SPA spacieux avec piscine pour enfants

  • Service de garde d'enfants

  • Location de skis/snowboards, moniteurs/guides pour vos activités de montagne

  • 5 amphithéâtres pour des réunions et des événements professionnels

  • Restaurant italien Roma

Cet hôtel participe à Planet 21 et agit ainsi pour une hospitalité positive

Localisation de l'hôtel

Panorama By Mercure

Fevralskaya 1
354392 SOCHI
Russie

  • Par avion

    SOCHI INTERNATIONAL AIRPORT À 36km / 22,37 miles

  • Par avion

    SOCHI INTERNATIONAL AIRPORT À 36km / 22,37 miles

  • Par train

    TRAIN STATION À 38km / 23,61 miles

  • Par train

    TRAIN STATION ROZA KHUTOR À 2km / 1,24 miles

GPS:43.668686, 40.26206

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

En résumé
Sur place
  • Piscine
  • Animaux acceptés
  • Restaurant
  • Hôtel accessible en fauteuil roulant
  • Bien-être
  • Air conditionné
  • Wifi
  • Petit-déjeuner
  • Bar
A proximité
  • Parking

ROMA

Le restaurant italien ROMA vous ouvre ses portes tous les jours : petit déjeuner buffet de 6h30 à 11h, service menu principal de 12h à 23h. Profitez de vos vacances sur notre magnifique terrasse extérieure lors des belles journées d'été !

Nos hébergements

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.7/5  902 avis

Note TripAdvisor  4.5/5  849 avis

Excellent séjour

Note Avis clients 5.0/5

Philippe C. En couple - Avis confirmés ALL

Personnel remarquablement serviable. Petit déjeuner copieux et bon rapport qualité prix. Le service d'étage et de ménage vraiment adorables

Cher Monsieur C., Merci de prendre le temps et de laisser un commentaire sur notre travail. Nous espérons que vous choisirez à nouveau notre hôtel pour les vacances en montagne! Nous serons heureux de prendre soin de vos vacances! Respectueusement, Chef adjoint du service d'hébergement Elena Krasyukova

Nice hotel

Note TripAdvisor 4.0/5

Torutoper En couple - Avis TripAdvisor

The hotel is located at 960m at 10min from the cable car n There is a ski rental inside the hotel. Check in was smooth and our room was already ready 3 hours before official check in time. The room was spacious and comfortable. We booked room with mountain view which did not disappoint, very nice to wake up with blue sky and white mountains. We did take away at restaurant Roma which was tasty. European vaccination certificate (Pfizer) was accepted for check-in, as well at all restaurants in Krasnaya Polyana Room for improvement: you are required to take and wear a mask when entering breakfast (the hotel staff says to you to take a mask and wear it when entering breakfast). Reality is that all (Russian) guests immediately take it off or put it under the chin. The hotel staff is doing nothing… it’s kind of nonsense rule, all gusts have to take a mask when entering but that’s it… Secondly, there is a sauna and steambath which were very busy but especially crowded with loud children. Not a relaxing atmosphere but the hotel mentioned us that they are a family hotel… just that you know Overall highly recommended and I would come here again!

Dear Guest, allow me thank you for the appreciation of our hotel! We very much appreciate your comments regarding your stay at the Panorama by Mercure Krasnaya Polyana. Your positive rating is a best inspiration and is something our staff takes great pride in. We are glad that you enjoyed your stay and do hope your next visit will be as pleasant as the previous one! Best regards Evnevich Artem Assistant Front Office Manager

Lovely Mountain Location

Note TripAdvisor 4.0/5

Artfull69 Professionnel - Avis TripAdvisor

Enjoyed our weekend stay in the hotel as part of a group from me work. Friendly staff and stunning views were a highlight. Food was ok but not outstanding. Overall a good experience and value for money.

Dear Guest, Thank you for choosing the Gorki Panorama hotel for relaxation and work in the mountains! We are glad that you liked our hotel and your holiday in general. We hope that you will come to visit us again and have a great time in the mountains of Krasnaya Polyana! Respectfully, Ksenia Dembe Deputy Manager Front Office

Place to stay

Note TripAdvisor 3.0/5

Sandu Ţ En famille - Avis TripAdvisor

Nice hotel in the mountains, we will strongly recommend it to any tourist. Locations are picturesque and resort brings you a great impressions. Some service issues can be disappointing but in general everything is ok.

Dear Sandu, Thank you for choosing the Gorki Panorama hotel for your stay in the Gorky Gorod resort! We are grateful for your feedback regarding your stay with us. I'm delighted that you enjoyed the facilities of the hotel. Please accept our sincere apologies that not all moments were perfect. We will be glad to welcome you in our hotel again and we hope that your stay will be great! Best regards, Anastasia Krasheninnikova Duty manager

Bed service :(

Note TripAdvisor 3.0/5

Instarunaway Escapade entre amis - Avis TripAdvisor

Very nice hotel close to the gondola of gorky gorod, also nice view from the room but bed service; the room service do not speak English when we tried to order they hung up the phone, the cleaning service was not good, we had a cockroach in the room, the room key was not working, we changed it 2 times and again it did not work :( finally came a team who fixed our door for fifteen minutes or maybe more while we were waiting stuck outside the room... the dinner is very poor you better go down and it in Gorky. I travel lot and have been in many hotels and I think that when things like this happen we should get a better service to make up for this incidents.

Dear Guest! Thank you for choosing the hotel Gorki Panorama for your holiday in Krasnaya Polyana! We are glad that you liked our good location and beautiful view from the window of your room. We sincerely apologize for the inconvenience you experienced during your stay. Our room service staff speak English, during your call there were communication problems that have already been fixed. We are sorry that your door was blocked, our staff eliminated the problem as soon as possible on your request. Dear Guest, in our hotel there are no cockroaches, but with the window open, you could get into the room a forest resident who is harmless. But after your treatment, we carried out a thorough cleaning and disinsection your room. We are waiting for you again and we will try to make your vacation as comfortable as possible. With regards, Ksenia Dembe Duty Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 1 059 avis 9/10 Site
  • 1 752 avis 8.4/10 Chambre
  • 1 597 avis 9.1/10 Service
  • 21 avis 6.4/10 Internet
  • 1 534 avis 9.2/10 Petit déjeuner
  • 728 avis 8.1/10 Espace bien-être
  • 714 avis 8.3/10 Confort
  • 538 avis 7.8/10 Propreté

Dispensé par Trustyou

Tous nos hôtels à SOCHI