Arthurs Spa Hotel By Mercure 4 stars

Customer review rating (ALL Rating) 4.5/5 1,785 reviews

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Khvoynaya 26, Larevo, 141052 MYTISHCHI MOSCOW REGION, Russia

Description

ALLSAFE approved hotel

Hotel extras

  • Daily animation for adults and children

  • Free WIFI

  • Free outdoor parking

  • 20 hectares of land

  • Variety of additional services

Our accommodation(s)

Hotel location

Arthurs Spa Hotel By Mercure

Khvoynaya 26, Larevo
141052 MYTISHCHI MOSCOW REGION
Russia

GPS:56.09389, 37.53999

Telephone
Fax +7 495 150-41-21

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,785 reviews

TripAdvisor Rating  4.0/5  533 reviews

Well located, good animation, children friendly

Customer review rating 4.5/5

Elena Families - Confirmed reviews ALL

In general very good experience. Spa & wellness facilities are excellent. All needed things for kids 0, 3 and 9 years old were provided by request. The only thing - access to building 6 is hard with the baby stroller cradle.

Good afternoon Elena! Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Arthurs Spa Hotel by Mercure!

An overpriced stay. Electricity issues. Green area. Poor facilities. Poor animation. Green water pool in SPA (no visibility, river smell). Nice food. Open air cinema. Is it Accor?

Customer review rating 2.5/5

Nicolas Families - Confirmed reviews ALL

An overpriced stay. Electricity issues (we had no power in the midnight, then we had issues with A/C and Wi-Fi because of that. They couldn’t fix it. Poor communication by e-mail. I asked to switch on A/Cs in both rooms beforehand but no one paid attention to my request. The pre-promised late check out turned out to be impossible too… But fine, we wanted to leave asap because of not working A/C in the living room. Green area. Poor facilities. Poor animation. Green water pool in SPA (no visibility, river smell). Regarding the cleaning. We found 2 socks in the living room right under the heater. Come on! Nice food. Open air cinema. Overall, it doesn’t look as it costs. Is it Accor?

Good afternoon, Nikolas! Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Disapointed

Customer review rating 2.5/5

Svetlana T. Couples - Confirmed reviews ALL

Bad condition of the room, untended territory

Good afternoon! Thank you for taking the time to tell us about your experience at the Arthurs Spa Hotel By Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We are waiting for you again!

Good stay

Customer review rating 4.0/5

Tatiana Families - Confirmed reviews ALL

I would like more master classes for children (take for example how it is organized in the AREAL hotel near Balashikha). Animation for preschool children frankly sags. The food is simply amazing, the best food in the world! I love you for it. No five stars compare. And it would be possible to organize a shuttle between the spa and the village. All the same, hotel workers go back and forth on business matters. It would be possible to organize the delivery this way.

Good afternoon, Tatiana! We very much appreciate your comments regarding your stay at the Arthurs Spa Hotel by Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are waiting for you again!

Good stay with high level of service

Customer review rating 5.0/5

Andrey T. Families - Confirmed reviews ALL

We stayed in reconstructed rooms in building 5 & 6 and we were impressed by all innovations done in new apartments. Special thanks to animation team and Hakka personally for interesting actions for children and for remarkable evening party during Defender's day period. It was amaising! You manage to keep high level of service! Well done! Thanks a lot Andrey

Good afternoon, Andrej C.! We very much appreciate your comments regarding your stay at the Arthurs Spa Hotel by Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I hope we will see you again in the near future.

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Other web-users rate our hotel

  • 450 reviews 8.1/10 Location
  • 990 reviews 7/10 Room
  • 988 reviews 8.7/10 Service
  • 12 reviews 7.4/10 WiFi
  • 1,273 reviews 9.1/10 Food
  • 890 reviews 9/10 Amenities
  • 507 reviews 8.2/10 Cleanliness
  • 505 reviews 7.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.