Arthurs Spa Hotel By Mercure 4 Sterne

Alles super. Essen, Lage, Schwimmbad. Alles hat uns sehr gut gefallen.

We had a standard room in the main building looking at the forest. The room was not small, with all standard amenities, clean. With 32 degrees heat this summer, the conditioner was not sufficient in the daytime. The meals (self-service) were good. However, no fruits at all in the middle of summer. You can also dine in one of the restaurants a la carte. A lot of entertainment for children. No swimming paths in the pool, so it is difficult to swim.

Mightily disappointed with this hotel: stayed here on business for couple of days and was not impressed with room size(stayed in standard twin room), cleaness (found used condom on the balcony!), the hotel breakfast start at 8am(!), wellness center starts at 9am(!) and closes at 10 pm. Overall not worth the money and hard to get to due to traffic on the highway.

I booked this place for my kids' school break. While maybe only 10 years old, its right out of the Soviet model, complete with unhelpful staff. Hotels.com overcharged me, saying we had extra adults in the room. The hotel had us down for 3 adults and one child, instead of 1 adult and three kids. They said the problem was Hotels.com and refused to refund the extra $400. Hotels.com was as unhelpful and customer hostile as they could be. Never using them again. Agree that breakfast is OK. Pool is OK, but you are limited to one two hour session per day. Pay for EVERYTHING else, nickel and dime you to death.

We stayed during FIFA World Cup. Average hotel with a Spa AND a Village Complex. Spa complex rooms (Luxury) are good with complimentary Breakfast and Lunch which is quite good. Spa is nice. For few days we stayed in the Village Complex also. Basic rooms, complimentary Breakfast and Dinner which is like Hospital patient food. Village complex is quite far on foot from the Spa Complex and one has to hire a porter to tow your bags. Somewhat disorganized Hotel operations, employees at the Village have extremely poor English speaking skills. We had to ask for a kid extra bed in the room several times even though it was paid for through Expedia. In addition, the hotel is quite far from Kremlin/Red Square. Hard to get Uber at times, And 2 hrs drive during busy traffic time is possible. So pay attention if you book online. Book only Luxury SPA rooms and be prepared to pay for taxi which is $45-50 USD one way.