Raffles The Palm

Raffles The Palm 5 stars

Customer review rating (ALL Rating) 4.5/5 510 reviews

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Description

Hotel extras

  • An authentic palace that blends European heritage with Dubai's vibrancy

  • Guestrooms feature a touch of royalty with handcrafted furniture by Francesco Molon

  • The privilege of space In the largest rooms on the Palm Island

  • Secluded luxury villas allowing a full resort experience.

  • Raffles legendary butlers service available to elevate the truly bespoke hotel experience.

ALLSAFE approved hotel

Hotel location

Raffles The Palm

West Cresent, Palm Jumeirah, Dubai
213208 DUBAI
United Arab Emirates

  • By plane

    Dubai International At 25km / 15 miles

GPS:25.110703, 55.109405685735524

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  510 reviews

Amazing service

Customer review rating 5.0/5

Wendy M. Couples - Confirmed reviews ALL

Great location. Fabulous rooms. Dining great and staff too class

Dear Ms. m., Thank you for completing a survey following your recent stay at Raffles The Palm Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that our guests are satisfied with our service as it is what we strive for every day. Thank you once again for sharing your valuable feedback, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Raffles The Palm Dubai again soon! Sincerely, Tarryn Kihler Quality and Learning Manager

Great stay ruined by check out experience

Customer review rating 1.5/5

Jv Couples - Confirmed reviews ALL

We had a lovely stay at hotel and thoroughly enjoyed our experience, until it was time to check out. As per our Raffles Club room policy, during our stay we left 2 pieces for pressing service. When leaving the clothes for the service, we made sure to ask the butler that this was indeed complimentary and part of the Club room service and this was confirmed to us. We have previously stayed multiple times at Raffles Dubai hotel, where they have the same policy and never have had any issues. However, when checking out we were astonished that the hotel wanted to charge us for those 2 pieces of complimentary pressing service, which they had mistaken to be laundry. The person servicing us at the check out insisted we had left laundry and was adamant that this is something they can charge us. After arguing for few minutes with the person and as nothing was happening, we told him that let us just pay the bill and get out of the hotel. Then he just charged us and didn't even bother to say anything. Absolutely awful customer service after clearly pointing out that we would be charged for something we didn't have to pay. We didn't want to argue for hours about this and thought just leave and forget about that. Otherwise, great hotel and facilities.

Luxuriously comfortable stay !!

Customer review rating 5.0/5

Ankita S. Families - Confirmed reviews ALL

Loved the overall experience. We just didn’t want to step out of the hotel. The staff at club level was very kind and courteous. Fahad, Aida, Divi all were so warm and welcoming. Special mention of John at the kids lounge, thanks to him for engaging my boy while I sipped a moment of comfort at club lounge.

Genuinely the best hotel we’ve ever stayed at.

Customer review rating 5.0/5

Hazel H. Couples - Confirmed reviews ALL

Stunning decor. The service was above and beyond, the staff were always there to help. I would not hesitate staying here again or recommending this hotel to anyone.

Dear Ms. H., Thank you for completing a survey following your recent stay at Raffles The Palm Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that our guests are satisfied with our service as it is what we strive for every day. In addition, we appreciate your comments regarding the service you received from Omar and Robert who have been praised for a job well done. Thank you once again for sharing your valuable feedback, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Raffles The Palm Dubai again soon! Sincerely, Tarryn Kihler Quality and Learning Manager

relaxing stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Relaxing stay, very good service

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