ibis budget Bishops Stortford London Stansted Airport

Hotel was closed for several months and I have never been informed about it, except when I arrived at 2 o'clock at night in front of the hotel. I am platinum for many years now, and I have never experienced a so bad situation. A no moment, I have been informed that hotel was out of order. By luck there is a novotel close and it was possible to book a room in urgence. It is a shame that at any moment it was visible that hotel was closed for many months. When you arrived after a 2h late flight and you are tired and discover that you have no hotel, it is really desappointing. Please, perform an analysis about how is it possible to book this hotel, how is it possible that at any moment customer is aware of closure of hotel. Even if we are close to Halloween, this nightmare was not funny at all !

The hotel called on Tuesday to say I would have to leave the following day to some "maintenance" taking place even though my booking was until Friday.. This was allegedly sudden. People were being kicked out and no alternative accommodation was offered to most. Guests were left to find their own accommodation for a lot more expensive prices than Ibis was originally booked for.

When I arrived at the hotel it was closed and my reservation was cancelled. I didn’t receive any email with this information. The staff at the reception couldn’t even relocate me to another hotel.

Excellent service by the staff

Slept well..quite at night but in the morning housekeepers kept banging the doors whilst conducting their chores.