Nothing to say, booking was cancelled by hotel.

The hotel was closed when I wanted my break

Emailed prior to visit to say stay was cancelled as hotel was closing with immediate effect

Terrible. Booked well in advance only to be told 1-2 weeks before due to arrive that the place was shut over Easter and I couldn't stay there. Had to re-arrange and stay somewhere else which was nowhere near as good as the original accommodation.

My booking was cancelled by Ibis. They rang several times to inform me and ask if I wanted them to book somewhere else as decision had been made to shutdown. Despite asking for their help they were useless. They tried hotels in Preston, I was visiting Lancaster. They told me they were not charging cancellation fees, I should think not, they cancelled, not me. They were very slow to return my money, after nearly 2 weeks I rang to ask about my refund, to be told they were having difficulties with returning monies paid. Apparently I should have had an email informing me of problems, but no I heard nothing from them and had to chase my refund up. After speaking to an assistant my money was repaid into my account manually the same day. Obviously am not at all impressed!

My room Got cancelled by the hotel for no reason at all except being told it closed now to public..around 2 weeks before I was due to stay at the Lancaster ibis Hotel... Leaving me.. At the last minute trying to look around the area for a hotel with twin room on a Saturday night which was vertically impossible.. Resulting in staying 67 miles away in Carlisle costing me much more in price for a twin room due to booking "last minute" also resulting me having to change all my travel plans by rail the next day to get home which took 3 hours longer to get home to Devon. due to no trains south from Carlisle until 1240!... And on top of all this I still receive emails from you say.. Look forward to see you/ welcome and thanks for staying / rate your stay emails..so by the looks of it unfortunately you haven't updated/ cancelled my booking after being told that the paying public is not welcome to stay at your hotel.

I didn't have one as you cancelled my reservation

I wasn't going to leave a review since I didn't actually stay there, but their third annoying email prompted a response. Ibis cancelled my reservation 2 weeks prior to my stay without offering an alternative. This left our group inconvenienced and out of pocket. No explanation or apology was given.

2 week prior to staying there again, got a phone call to say they have cancelled it for no reason and then trying to find somewhere else at short notice, however i did manage to stay in Lancaster and it seems it’s home to immigrants now for the next 12 months so not happy

unfortunately ibis cancelled our booking one week before we were due to stay due to a technical decision offering no compensation at all. Unfortunately, the hotel has taken the technical decision to temporarily close and therefore we must suspend all guest bookings for the foreseeable future as of 21/03/22. If you're bookings falls on or after the 21st, we can offer free cancelation or a refund if you've already paid. Should you wish to be relocated in another 2 star budget hotel , please let us know and we can arrange this.

I had my stay cancelled at short notice and had to find somewhere else. Whilst there I decided to see what was going on and found lot's of foreign men standing around the doorway smoking, so the place is being used for a hostel for the foreseeable future.

As title received phone call week before I was due to arrive saying the hotel was closed indefinitely

We were Looking forward to staying however had a phone call 2 weeks before telling me the hotel had cancelled it due to management no reason given ,asking how I enjoyed my stay after this tells me the management need to review their system

You cancelled us. We only found out when we called to add to the booking. I wonder when you would have told us had we not contacted you. We then tried to contact you to re-arrange. We called you 4 times and we still didnt get an answer. We finally had to make our own booking locally and cancelled with you. I have used Ibis / Accor may times in the past and this was not good