Mercure Parkhotel Mönchengladbach

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Mercure Parkhotel Mönchengladbach 4 stars

Customer review rating (ALL Rating) 4.0/5 125 reviews

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Description

Hotel extras

  • The hotel is just a 5-minute walk from the city centre.

  • Close to the Dutch border

  • City and surroundings with many natural points of interest

  • Delightful mix of urban flair and rural idyll

Hotel location

Mercure Parkhotel Mönchengladbach

Hohenzollernstrasse 5
41061 MOENCHENGLADBACH
Germany

  • BUSANBINDUNG:  15, 025 Kaiser-Friedrich-Halle

  • BAHN:  RE4, S8 Mönchengladbach Hauptbahnhof

  • By plane

    FLUGHAFEN DÜSSELDORF At 32km / 19 miles

  • By plane

    FLUGHAFEN DÜSSELDORF At 32km / 19 miles

  • By car

    A52 MG NORD At 3km / 1 miles

  • By train

    MÖNCHENGLADBACH At 1km / 0 miles

GPS:51.199623, 6.434792

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINTERGARTEN

Start the day with a rich breakfast buffet! Invite your business partners for lunch or dinner or enjoy room service!

Our accommodation(s)

Choose your dream room and stay in harmony with nature, in our color-coordinated rooms.

Our guest reviews

Our guest reviews for
Mercure Parkhotel Mönchengladbach

100% genuine reviews from our guests

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ALL Rating  4.0/5  125 reviews

Excellent hotel. Customer relations could be improved.

Customer review rating 4.0/5

Les Solo - Confirmed reviews ALL

Excellent hotel, big rooms, very clean, fantastic breakfast. Reception experience could be improved. Only one staff member on duty.

A good hotel I have stayed many times over 20 years

Customer review rating 3.0/5

Ron Families - Confirmed reviews ALL

I was due to meet friends for breakfast at 10 - 10 30 on Sunday morning. I asked at check-in and was told breakfast was till 11am I was also given a timetable of services which confirmed this. In fact, breakfast finished at 10 ! I know it is no use complaining - I had no hot water in the sofitel airport athens in 2020 You just get a shrug of shoulders !

Bad service

Customer review rating 1.5/5

Fabien Business - Confirmed reviews ALL

There were 3 receptionists, only one was checking is guests. When I asked for recommendations on where to go in the city, reply from receptionist: I don't know, google it or TripAdvisor. Not what you expect and want to hear

Warm and enjoyable stay

Customer review rating 4.5/5

D Couples - Confirmed reviews ALL

Friendly skilled staff operating in a pleasant hotel.

Nice and proper room with paying issues

Customer review rating 3.0/5

Steffen K. Friends - Confirmed reviews ALL

The room was really huge, nice, and proper. The staff was polite. I had 2 issues with the hotel. I wrote an email after my booking to request the split of the beds (I had a trip with my colleague). My wish was considered, everything was fine and nice. An answer to my email would have been nice - I had to call the hotel to get a confirmation of my wish. The only real issue was the check-out. After our 50 km walking (Megamarsch) we wanted to join our beds. The room access was blocked due to the unclear situation of the checkout (the night porter forgot to take the credit card during the check-in. I presented the credit card and payed the bill. My amex app confirmed the payment after 30 secs. At the end of I day I had to prove that the room was really paid by credit card. I am Gold Member - so my data should be known. Not a really big deal but very annoying. This could have been handled much better.

Dear Mr. K., thank you very much for your stay with us and the time you have spent on this review. We are pleased to read that during your stay with us you have enjoyed the room and service. We are happy to pass your nice feedback to the team. Of course we do also always have an open ear for criticism and suggestions and are sorry to read that you had issues regarding the payment of your room. Please be ensured that we will check and discuss this issue with our front desk staff to see why it happen and how we can make sure that it is not happening again. We sincerely want to apologize for the inconveniences this has caused. It would be a pleasure to welcome you back to the hotel again in the future and until then we wish you all the best. Best regards from the team of the Mercure Parkhotel Mönchengladbach

Excellent front desk service

Customer review rating 5.0/5

Aalex Business - Confirmed reviews ALL

I had a great experience with the front desk manager and I’m not sure about the name. Mr Oettscheller was fantastic with every response and personal addressing me by my last name. I can be a demanding client and he manages excellent. I will come back.

Excellent location and quiet!

Customer review rating 4.0/5

Rg Families - Confirmed reviews ALL

Although the hotel iis new to the Accor group (few months) and some small kinks appeared, it was a nice stay. The breakfast is very good, fresh, clean (despite some other hotel guests ;-) ), tasty. The rooms are clean, bathroom are clearly renovated and the only minor thing about the room is that the airco (it was very warm the days we stayed) is outdated and will no doubt be a part of the further renewal. Staff is very helpful, open to anything you have to mention and finds solutions. Didn't get to use the indoor pool/beauty center, so can't comment on that.

Dear Ronny G., We very much appreciate your comments regarding your stay at the Mercure Parkhotel Mönchengladbach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hans-Joachim Oettmeier General Manager

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