Mercure Szklarska Poreba Resort & Spa 5 estrellas

The hotel is new, personally I would not rate it 5*, rather max 4*. I visited the hotel with my family. The first impression was negative - the room was not ready. Bed linen, towels, bathrobe and more were missing. The first impression of disappointment and you are already focusing more on the negative. Just my opinion: if a 5* hotel offers rooms for 3 people (in our case, 16-year-old adults and 1 16-year-old child), it would be more appropriate to equip the room with a third full-sized bed, not a folding not very comfortable sofa. Meals: breakfast and dinner included, same repetitive breakfast - sufficient. Buffet dinner - not very successful. Spa: insufficient for the number of guests, non-observance of hotel rules - entry 16+ - to designated areas, not supervised by staff. Paid parking for guests, not included in the price of accommodation (I have not encountered this yet). Cleaning: again insufficient for the presentation of a 5* hotel At least some positive: the location of the hotel for starting hikes - new hotel I'm not sure I can recommend this hotel in good conscience.

Excellent accommodation. What stands out is every Thursday MTB ride with Waldek, simply amazing 🚴‍♀️🚴‍♀️🚴‍♀️. Great expert who will adjust the ride to your capabilities. High recommendation. Nice pool, good food and pro SPA.

Very pleasent hotel for resting and relaxing. Located 10 minute walk from centre, but located on a steep hill. Nice rooms, above average breakfast. Good pool and jacuzzi, but easily gets overcrowded with higher occupancy. Only con is restaurant. It is fine dining expensive place not fit for mid scale hotel. On top of that service is mixed and food actually often below expectations.

very pleasantly surprised, great service, cleanliness, great room design, balcony, room equipment - hair dryer, iron and ironing board, outdoor whirlpool, we also used relaxing massages. excellent food at reasonable prices, breakfast included and an incredible selection of everything with constant replenishment of what was left. You really don't expect a race to see who won the designated croissant. enough of everything - fritters, pancakes, waffles, several types of sweet pastries, fruit salads, desserts, yogurts, she will prepare everything culturedly in adorable glasses. Savory - several types of pastries, several spreads, several preparations of eggs, sausages, cheeses, wellness is free all day.. jacuzzi, sauna, swimming poole, smál fitness - everything perfect, clean... the best.. This hotel is the prototyp of hotels, how it should work. All staff is here for People, everyone-s doing the best for people. Best duck breast for dinner in ages!!!! Congratulation to hotel Mercur and all the staff.. Well done, you are doing great job!! Managers must be proud!! Good luck for future and see you soon again.. Silvie Piskova and family

Nice hotel close to ski slope. No need to wait for table in the dinig area. Very nice breakfasst and dinner a lot to choose from. Junior suite nice and spacious a bit cold as the AC not working efficiently. Pool is small but if you avoid rush hours you will take full advantage of it.