Sofitel Agadir Royal Bay Resort

Customer review rating (ALL Rating) 4.3/5 308 reviews

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Description

Hotel extras

  • Seafront resort

  • Spacious suites with large balconies with a view

  • Villas with a private pool and ocean view

  • Luxurious and modern Sofitel Spa Marocaine

  • 4 restaurants and 3 bars for an exceptional dining experience

Our accommodation(s)

Hotel location

Sofitel Agadir Royal Bay Resort

BP 226 Cité Founty, P4 Baie Des Palmiers, Bensergao Commune
80007 AGADIR
Morocco

GPS:30.3931344, -9.596515

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  308 reviews

Customer review rating 2.5/5

Brahim O. Couples - Confirmed reviews ALL

A serious incident within the first two hours of my stay raised many concerns about safety and respect for my privacy at the hotel. About two hours after I checked in, my wife and I were asleep after a tiring journey when someone knocked on our room door. Although we didn’t respond and didn’t allow anyone in, the person opened the door while we were sleeping. It was a very bad and frightening experience. As a result, I had to keep the 'Do Not Disturb' sign on the door for two days, and the room was not cleaned during the entire stay because I was worried about our safety and the security of our belongings.

Dear Mr O., Thank you for taking the time to share your feedback following your stay with us. I am truly sorry that this incident caused you concern and left you feeling unsafe. Please allow me to offer some clarification: Our housekeeping team follows a strict and standard procedure used in most hotels around the world. When performing daily service, they knock on the door three times while announcing “Housekeeping.” If there is no response, they enter the room to proceed with cleaning. In your case, as soon as the housekeeper saw that you were sleeping, she immediately closed the door again to respect your privacy. We understand that this may have startled you, especially after a long journey. When you placed the “Do Not Disturb” sign on the door, this prevented any further entry into your room, in accordance with our policies which ensure complete respect for your privacy. As a result, housekeeping could not clean the room during your stay. Please know that if you had informed us at reception, we could have arranged a specific time each day for housekeeping to service your room while allowing you to keep the “Do Not Disturb” sign at other times for your peace of mind. We sincerely hope that you will still retain positive memories of your stay with us and remain at your disposal if you wish to discuss this matter further. Kind regards. Mme JABAL Dounia Guest Relation Manager Sofitel Agadir Royal Bay Resort

Customer review rating 4.5/5

Virginie A. M. Families - Confirmed reviews ALL

Merci a toute l'equipe du Sofitel Royal Bay a Agadir pour son formidable accueil et pour sa disponibilité

Bonjour Mme M., Merci beaucoup pour votre retour positif. Nous sommes ravis que notre équipe ait contribué à rendre votre séjour agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Cordialement, Mme JABAL Dounia Responsable Relation Client Sofitel Agadir Royal Bay Resort

Customer review rating 5.0/5

Hajar E. Families - Confirmed reviews ALL

Très bon séjour ! L’hôtel était propre, calme, et bien situé. Le service était excellent et le personnel toujours disponible. Je reviendrai sans hésiter.

Bonjour Mme E., Merci beaucoup pour votre retour positif. Nous sommes ravis que notre équipe ait contribué à rendre votre séjour agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Cordialement, Mme JABAL Dounia Responsable Relation Client Sofitel Agadir Royal Bay Resort

Customer review rating 4.5/5

Jose E. Couples - Confirmed reviews ALL

Belle chambre terrasse Petit dej oriental Plage

Bonjour Mr E., Merci beaucoup pour votre retour positif. Nous sommes ravis que notre équipe ait contribué à rendre votre séjour agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Cordialement, Mme JABAL Dounia Responsable Relation Client Sofitel Agadir Royal Bay Resort

Customer review rating 3.5/5

Veronique M. M. L. Business - Confirmed reviews ALL

Hôtel bien situé mais déco un peu rustique. Des éléments, comme la baignoire sont fissurés, la clim était très bruyante. Patio très sympa, ainsi que la nourriture.

Bonjour Mme L., Merci beaucoup pour votre retour. Nous sommes ravis que vous ayez apprécié l’emplacement de l’hôtel, le patio ainsi que notre cuisine. Nous prenons bonne note de vos observations et restons engagés à améliorer constamment le confort et la qualité de nos services. Au plaisir de vous accueillir de nouveau prochainement. Bien cordialement, Dounia JABAL Responsable Relation Client Sofitel Agadir Royal Bay Resort

Other web-users rate our hotel

  • 169 reviews 8.9/10 Location
  • 380 reviews 6/10 Room
  • 693 reviews 8.8/10 Service
  • 6 reviews 6.5/10 WiFi
  • 248 reviews 7.4/10 Food
  • 247 reviews 8.4/10 Vibe
  • 198 reviews 7.4/10 Pool
  • 181 reviews 5/10 Comfort

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