Royal Saray Resort Managed by Accor

Royal Saray Resort Managed by Accor

Customer review rating (ALL Rating) 4.1/5 74 reviews

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Description

Hotel extras

  • One of the largest Guest rooms, Suites & Villas each with a private terrace and lavish design

  • A short drive from airport, and 20 mins from Adliya, Bahrain's art, food & nightlife district

  • Pool side cabanas and access to beautiful private beach with views of the Arabian Gulf

  • Upscale venues offering traditional and international flavors of recipes & mixed drinks

  • Exquisite villas with private outdoor patio and elegant ballroom for intimate grand events

ALLSAFE approved hotel

Hotel location

Royal Saray Resort Managed by Accor

Building 56, Avenue 38, Al Seef
17007 MANAMA
Bahrain

  • By plane

    BAHRAIN INTERNATIONAL AIRPORT At 14km / 8.7 miles

GPS:26.242, 50.5426

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

All guest rooms and suites come beautifully styled in a tasteful neutral pallette with accents of gold and details inspired by the charm and character of Bahrain. Our luxurious residences cater to those who seek the privacy of their villa. Experience a coastal retreat where the cool touch of marble meets the sand beneath your feet and unwind in this idyllic ambience blending Bahrain's rich heritage with its inspirational future.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  74 reviews

Nice place to unwind

Customer review rating 3.5/5

Jc Families - Confirmed reviews ALL

We've stayed at the hotel for 3 days and 2 nights. It was a pleasant stay and we're satisfied with the room space and balcony. The direct access to the pool and beach makes it convenient stroll around with small kids. The only drawback I can say is the breakfast. The food that was served seems not fitting for a 5 star hotel with the limited variety of choices, slow service despite only few people are eating at that time in the restaurant.

Good stay

Customer review rating 5.0/5

Shayma A. Couples - Confirmed reviews ALL

Good stay

Poor service

Customer review rating 2.0/5

Al H. A. A. D. Families - Confirmed reviews ALL

To be honest,, we had a wedding there the ballroom staff were great and the marketing team lead by Fatima was really good and cooperative,, during check in time the team there wasn’t professional they had some miscommunication issues we asked for two rooms connected they didn’t provide us with two connected rooms they even gave us two rooms in different floors I had to stay on floor and my kids in another floor alone!! They had some issues regarding the rooms and check in they could have make their guest request as it is simple! I honestly would like to thank Fatima , Chris and Sara for being helpful and cooperative with us and I would like to give an advice to the reception team to be more cooperative and be helpful with the guests.

Customer review rating 4.5/5

Mohannad Couples - Confirmed reviews ALL

Check in was really quick & the room was comfy, fancy & super clean. However, the breakfast need some improvement by adding more variety to the menu.

Bad service

Customer review rating 2.5/5

Hanan Friends - Confirmed reviews ALL

We stayed at the hotel several times since it’s opened, so we have experienced both the “Jumaira Roayal Saray” & “Royal Saray by Accor” The first thing we noticed the huge difference in the service. It’s downgraded from a 5 star hotel to a 3! Also the management seemed lost and know nothing about running a hotel. Let me briefly point the issues we had from our last stay: 1- Calling the hotel reservation for 2 days in a row and there is no answer as if there is no staff at the reception or reservation to pick up the phone. 2- When we arrived the lobby of the hotel was a mess, crowds of people waiting to check out and only 1 staff member at the reception doing all the work, after 45 minutes standing in a queue which was a first for a 5 star hotel to have a queue and gust’s waiting to be served we finally reached but then been told we have to wait for the manager because we’re a Platinum Accor member and requested to use our benefit (an upgrade to a suite)! So this is a bit odd for us, as a Platinum Accor member we expected a premium service and getting what we already book for! 3- We requested an early check in at 1:00 pm we got our room at 3:00 pm 4- Struggling to reach room service. They answer after 2 3 calls. 5- There was a charge on ICE! which was shocking for us! How come a 5 star hotel charges it’s gusts for ice! You really have to consider canceling that charge. In conclusion, the hotel is clearly has a shortage of staff problem that needs to be resolved, and the new management is simply not a 5 star hotel management which at the end reflects on the service provided.

Dear Hanan A., Thank you for taking the time to tell us about your experience at the Royal Saray Resort Managed by Accor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing the challenges you raised during your stay and we will take the appropriate measures to address the problem and prevent future occurrence. As discussed over the phone, due to this unintentional situation and as a token of appreciation to you, we offer you a free upgrade to Royal Saray Suite for your next stay. We look forward to welcoming you back soon! Sincerely, Sabuhi Guliyev Front Office Manager

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