Mondrian Bordeaux Les Carmes 5 stars

Customer review rating (ALL Rating) 4.6/5 1,547 reviews

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Description

Hotel extras

  • Marvelous signature decor by designer Philippe Starck

  • Pretty 2,150 sq. ft. terrace for moments of relaxation

  • A Japanese restaurant with a chic party vibe

  • A beautiful swimming pool inside our Spa

  • Luxury hotel in Chartrons, a historic and emblematic district of Bordeaux

Our accommodation(s)

Hotel location

Mondrian Bordeaux Les Carmes

81 Cours du Médoc
33300 BORDEAUX
France

GPS:44.8598839, -0.56835

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Morimoto Restaurant

Japanese restaurant with a lounge bar and decor by Starck

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,547 reviews

Customer review rating 2.5/5

Michelle S. Couples - Confirmed reviews ALL

Our room was great, however the restaurant let down the overall experience. It did not feel like a 5 star hotel. We booked ahead for dinner one evening but got placed at a table away from the main part of restaurant and were denied another table. I'll put it down to where we were placed, but had long wait times, taking ages to get attention of staff, items being forgotten and long waits for every dish - over 30 mins between courses. The staff felt disengaged with us. The food itself was very enjoyable, but the overall service ruined the experience, especially as we were also a hotel guest. On our first morning for breakfast we had a similar situation, being sat away from everyone and waiting ages for coffee, but at least could serve ourselves from the buffet - the main breakfast host on this occasion was at least welcoming.

Dear Mrs S., Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Bordeaux Les Carmes. We are pleased to hear that you enjoyed the quality of your room and our prime location. However, it is disheartening to learn about your dining experience, which did not meet your expectations. We strive to provide exceptional service in all areas of our hotel, and it is clear that we fell short during your visits to our restaurant. The long wait times and perceived lack of attentiveness from our staff are particularly concerning, especially for a valued guest. We appreciate your comments on the food quality and will certainly review your experience with our team to ensure improvements are made. We understand how important these experiences are during your stay, and we sincerely apologize that we did not provide the level of service you expected. Thank you for bringing these matters to our attention. Best regards, La Direction - Mondrian Bordeaux Les Carmes

Customer review rating 4.5/5

Rommel C. Couples - Confirmed reviews ALL

Friendly and professional staff. Beautiful hotel.

Cher monsieur C., Nous vous remercions sincèrement pour vos commentaires concernant votre séjour dans notre établissement. Il est gratifiant de savoir que notre personnel a su vous offrir un service amical et professionnel, et que l'architecture de l'hôtel a contribué à rendre votre expérience mémorable. Nous serions ravis de vous accueillir à nouveau pour un futur séjour. Cordialement, Direction Mondrian Bordeaux Les Carmes

Customer review rating 4.0/5

Mickael C. Couples - Confirmed reviews ALL

Week-end parfait! Personnels adorables!

Cher monsieur C., Nous vous remercions chaleureusement pour vos commentaires. Nous sommes ravis d'apprendre que vous avez apprécié votre surclassement et que votre week-end a été à la hauteur de vos attentes. Notre équipe s'efforce de fournir un service de qualité, et vos éloges les encouragent à continuer dans cette voie. Au plaisir de vous accueillir de nouveau dans notre établissement. Cordialement, Direction Mondrian Bordeaux Les Carmes

Customer review rating 4.5/5

Boris T. Families - Confirmed reviews ALL

It is an amazing hotel. They well maintained, with good amenities and friendly stuff. If we were to suggest an improvement then we would really appreciate if there was an option of having Apple AirPlay supported by the TV set in the room.

Dear Mr T., Thank you for your kind words regarding your recent stay at Mondrian Bordeaux Les Carmes. We are delighted to hear that you found our hotel well-maintained and that our team made a positive impression on you. We appreciate your suggestion about Apple AirPlay compatibility, and we will certainly take your feedback into consideration as we continually strive to enhance our guest experience. Kind regards, Management Team Mondrian Bordeaux Les Carmes

Customer review rating 5.0/5

Chin L. K. Friends - Confirmed reviews ALL

Friendly and very helpful staff. Great property, not too far from Bordeaux town and it's easy access with the Tram.

Dear Mr l. k., Thank you for your kind words regarding your recent stay at Mondrian Bordeaux Les Carmes. We are delighted to hear that you found our staff to be friendly and helpful, and that you appreciated the accessibility of our location. We strive to provide a comfortable experience for all our guests, and your feedback is greatly valued. Kind regards, Direction Mondrian Bordeaux Les Carmes

Other web-users rate our hotel

  • 327 reviews 7.3/10 Location
  • 746 reviews 8/10 Room
  • 1,160 reviews 8.8/10 Service
  • 487 reviews 7.8/10 Food
  • 443 reviews 9.6/10 Vibe
  • 321 reviews 7.5/10 Comfort
  • 314 reviews 8.9/10 Amenities
  • 311 reviews 8.2/10 Wellness Area

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