First of all, I am really thanks the reception team for their quick response to change rooms, however, there are some notes must be worked on, such as following up breakfast buffet in the restaurant in terms of quality and preparation (Arabic bread and fruits) also most of the TV channels not working as well some bathroom equipment like handheld water rinse need to be fixed.

After a very long stressful driving I reached the hotel and checked in at 10 pm. Once I was in my room I could not use the bathroom nor the shower for some damages in the shower and WC. After so many phone calls with the rude shift manager he offered to change my room to a normal room at 12 am since the engineerwas still trying to fix the bathroom. I had to pack my luggage again and when I was ready to move he said the other room got the same technical issues in the bath room that I won't be able to use the shower... I had to unpack my luggage again and the engineer could finally fix the bathroom at 1:45 am. At 2 am the clean boy was cleaning the mess. Finally At 3 am I could finish my shower and sleep. I have requested the shift manager to inform the actual Manager to call me first thing in the morning when he resume duty. Second day 4 times I have requested the manager to call me but my requests were ignored. The receptionist called few times to apologise on behalf of the unprofessional manager claiming that his boss was too busy to call me and listen to my complaint and apologise properly He is nothing but arrogant unprofessional wrong person for this managerial position. I had a horrible time in that hotel, instad of having a leasure time I was chasing the unprofissional manager to talk to him regarding my complaint. I will raise this to the management of novotel worldwide and will place this complaint in booking.com The money that I have paid for my stay was a waste. If the upper management of novotel are professional enough they will call me for a proper apology and inform me of the action taken on the unprofessional manager who made my stay unpleasant and gave me a room that is not ready. The staff advised me to raise this complaint because they were shocked and not happy with the manager ignorance

The hotel is located in very good location, the staff are friendly, enough parking space, variety of facilities and comfortable bed

Very nice hotel and Asma the marketing manager was very helpful ..

It was a family trip in the national holiday. The hotel is one of the best i stay in Muscat. Blankets were not that available, maybe because the hitel was fully booked..?? But employees were all kind and understanding. Overal experience was great.

The experience was good but there was an issue with the payment process. The staff at the reception was charging extra amount as compared to the booking made by us directly from the hotel. He indirectly blamed us for not listening to the offer and then the senior manager came and resolved the issue and we were correct as our booking clear with all the amount stated.

Clean , calm, cooperative team , delicious food

The room 234 that was provided to me can barely be used as a storage room. With a great view over the parking entrance and another wall, and the noise coming from water pipes I assume, I should have expected to wait more than one hour for an extra towel and slippers.

Too delay in check in, my booking was for six rooms, one of the room check in was at 4 pm while check in spouse to be 2 pm, cleanless of the rooms, there was a food in a plate infront of my room since the last jest and nobody took it till the next day.

Cleaning is bad, both at the level of the room or the level of the bathroom, I found pieces of glass scattered in the room and the cleaning was not done for two days, also We have 900 Bz left they not give us our money after we checkout i dont know why..!

The rooms were clean, very comfortable, and the staff was amazing.

Clean, comfortable and reasonably spacious rooms. Basement parking a huge plus point. Operational efficiency was not up to speed, which was due to unusually high volume of guests - understandable.

Feels like my own home

It was a convenient location for me. Food at Theatrum is awesome. Recommended to opt for second category room and above.

Room service staff does not opt up to service levels, Reception staff need training how to handle guest at check in and how to manage complaint if any guest is raising complaint to them. Food variety is limited, food served in room service was not fresh. Restaurant option is not good within the hotel. Would not prefer to stay in this property next time at Muscat.