Swissôtel Al Murooj Dubai 5 stars

Customer review rating (ALL Rating) 4.3/5 1,672 reviews

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Description

Hotel extras

  • Ambience of a resort-style hotel with outdoor swimming pool in a city location.

  • Offers a vibrant place for any business or social event

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Extensive facilities with tennis court and squash court

Our accommodation(s)

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai
117546 DUBAI
United Arab Emirates

GPS:25.2031987, 55.2777975

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,672 reviews

TripAdvisor Rating  4.5/5  7,017 reviews

Certificate of excellence 2023

Awesome experience!

TripAdvisor rating 5.0/5

vermabhavna108 TripAdvisor review

Mam Asma has been very kind & efficient in her job. We would have changed our stay but her efforts made us stay in here. Really appreciate her love & concern for the guests. Would certainly love to visit this property to meet this kind lady again!! Thank you!

Dear Traveller, It is indeed very heart-warming to receive positive comments such as yours. We have a great team at the hotel and constantly strive to ensure that our guests have the best possible experience and I am so pleased to read that you did. We are all looking forward to welcoming you back at Swissotel Al Murooj Dubai. Best regards, Amro Nagah General Manager

Excellent location, good value and facilities hidden gem in the city.

Customer review rating 4.5/5

Taz U. Friends - Confirmed reviews ALL

Excellent stay slightly disorientated first due to works going on but it didn’t impact the stay the gym as pool was still Amazing.

Dear Taz U., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Central location

Customer review rating 4.0/5

Amanda Families - Confirmed reviews ALL

This hotel is well located in Dubai for easy access to many tourist attractions, including a short walk to Dubai Mall where you can catch the sightseeing buses that run around the city, jump on the metro or wander around the shopping centre. However, the hotel is quite old and is in need of updating. The bedrooms are dreary and the bed arrangement is odd with two queen sized beds pushed together with bedding that did not fit... and only one bedside table and light. The 'bed' was very comfortable but the sheets were annoying. Some of the hotel amenities were not available as renovations are under way - this was not clear when making the booking. The breakfast was served in the 'pub' so difficult to navigate with some seating upstairs and limited seating downstairs. Poolside facilities (toilets) were very disappointing and the pool service limited. The gym and jacuzzi were closed. Many of the sunbeds, whilst comfortable, were old and covers ripped. The pool area needs refreshing as many tiles are broken, missing and/or patched. The water features around the pool area were in disrepair so not working. Overall this was not clear when making the booking - the pictures of the hotel available online do not match the actual hotel in reality. On the plus side the check in and check out processes were very well managed with quick and efficient staff. The coffee shop in the lobby was very peasant, with nice coffee and tasty snacks available. The airport is on a short taxi ride away so very convenient if time is limited.

Dear Ms. H., Thank you for taking the time to share your feedback about your recent stay with us. We’re glad to hear you enjoyed our prime location and the convenience it offers to nearby attractions like the Dubai Mall. Your compliments regarding our check-in and check-out processes and the quality of our coffee shop are much appreciated! We sincerely apologize for the issues you encountered during your stay. We understand that the condition of the hotel and its amenities fell short of your expectations, especially with ongoing renovations that were not clearly communicated at the time of booking. Please know that we are actively working on updates to enhance our facilities, including the pool area and gym. Your comments about the bedroom arrangements, breakfast setup, and poolside facilities have been noted and will be addressed with our management team to improve future guest experiences. Thank you once again for your valuable insights. We hope you will consider giving us another chance to provide you with a more enjoyable stay in the future.

Great short stay

Customer review rating 5.0/5

Neil H. Couples - Confirmed reviews ALL

We only had a couple of days in Dubai. Arriving at 7am we were very pleased to have a room available with an upgrade! Located right near the Dubai Mall and the Hop on Hop off bus link the location was perfect. Staff were excellent and very helpful; definitely recommend!

Dear Neil H., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent hotel

TripAdvisor rating 5.0/5

BEHDAD M TripAdvisor review

Everything was good & perfect we enjoyed alot & personal behavior was great specially mrs ghazal & mr el sayed location & quality of pool & GYM were really really fine , it was near dubai mall and it made it easy to go there without taxi or paying extra transport paynent

Dear Valued Guest, Thank you for a great review. We are happy you liked our hotel facilities and services. Looking forward to welcoming you back soon. Best regards, Amro Nagah General Manager

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Other web-users rate our hotel

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  • 1,720 reviews 9.1/10 Food
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  • 1,127 reviews 8.3/10 Breakfast
  • 900 reviews 8.7/10 Pool

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