Swissôtel Al Murooj Dubai

2 things is very good 1-it's nearly dubai mall 2-Mohammed the driver of a car golf he was so helpful 🌹 Im talking about apartments I didn't like the guys reception at the night don't give us any help I don't like the way to apartments inside its dark almost time and you feel screaming 😅

The hotel is very nice, from the moment you enter it has a very rich aroma, very close to the Dubai Mall, excellent service, the rooms include a super comfortable bed. It has a beautiful patio, the only thing is that the pool is a bit small for this type of hotel, but I had a very pleasant stay. I recommend it 100% Thank you

I’ve been at this hotel officially for days and I’ve been extremely surprised by the conditions. Vasana and gym are in very good condition and the hotel staff is absolutely available and kind. In the pool area specifically you will find Mahmoud he is as kind as he is flexible. I’ve been to many hotels and the level of service in this one seems effortlessly nice. Looking forward to the rest of my stay and hopefully more times to come. Thank you to all the hotel staff.

During check in at 10:30 pm on 15th Nov 2022, @ Swissôtel Al Murooj Dubai, I had the most unpleasant hotel experience. The receptionist Ritah informed me that my booking is cancelled and instead of she assisting in my difficult situation, she simply left it to me to try to solve it myself with my travel agent (at 12 midnight IST)! She had zero empathy and left me stranded to solve the issue on my own. While inquiring about any other rooms, she didn't even search for any other options - she quoted only 1 master two bedroom option for 1 night at 1700 AED – but my manager (who was helping from home) was able to find a better option for much cheaper in an Executive master bedroom in the next building of the SAME hotel! Ritah was not at all supportive and made no effort to try assist in my dire situation where I was facing the prospect of having to walk around Dubai looking for a hotel room during the World cup rush of visitors that came that week. Instead, the issue was solved by my manager who booked the room on his device (at the same hotel). Later on, I thankfully got a more helpful receptionist Arbaz who did all the formalities for booking the room of the apartment building next door, and requested another staff to assist me to the that building.

The hotel was clean, staff was great specially sayed from concierge he was really helpful, friendly and professional, also knowledgeable, the hotel location is great, front desk agents were pleasant, check in and check out was fast