Swissôtel Al Murooj Dubai

Swissôtel Al Murooj Dubai 5 stars

Customer review rating (ALL Rating) 4.2/5 902 reviews

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Hotel extras

  • Ambience of a resort-style hotel with outdoor swimming pool in a city location.

  • Offers a vibrant place for any business or social event

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Extensive facilities with tennis court and squash court

ALLSAFE approved hotel

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai
117546 DUBAI
United Arab Emirates

GPS:25.2031987, 55.2777975

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Each of the 251 rooms and suites has either a city or complex view including Executive Floor guest rooms. Interconnecting rooms add greater flexibility for family accommodation in Dubai.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  902 reviews

TripAdvisor Rating  4.5/5  5,864 reviews

2 likes for me

TripAdvisor rating 3.0/5

Voyage817056 Friends getaway - TripAdvisor review

2 things is very good 1-it's nearly dubai mall 2-Mohammed the driver of a car golf he was so helpful 🌹 Im talking about apartments I didn't like the guys reception at the night don't give us any help I don't like the way to apartments inside its dark almost time and you feel screaming 😅

Beautifull hotel

TripAdvisor rating 5.0/5

odalysjackie TripAdvisor review

The hotel is very nice, from the moment you enter it has a very rich aroma, very close to the Dubai Mall, excellent service, the rooms include a super comfortable bed. It has a beautiful patio, the only thing is that the pool is a bit small for this type of hotel, but I had a very pleasant stay. I recommend it 100% Thank you

Amazing Stay and fantastic service

TripAdvisor rating 5.0/5

708aichab Solo travel - TripAdvisor review

I’ve been at this hotel officially for days and I’ve been extremely surprised by the conditions. Vasana and gym are in very good condition and the hotel staff is absolutely available and kind. In the pool area specifically you will find Mahmoud he is as kind as he is flexible. I’ve been to many hotels and the level of service in this one seems effortlessly nice. Looking forward to the rest of my stay and hopefully more times to come. Thank you to all the hotel staff.

Dear Ms. Aicha, It is indeed very heart-warming to receive positive comments such as yours. We have a great team at the hotel and constantly strive to ensure that our guests have the best possible experience and I am so pleased to read that you did. We are all looking forward to welcoming you back at Swissotel Al Murooj Dubai. Best regards, Sami Ishak Cluster Director of Finance

Agonizing and unpleasant experience !

TripAdvisor rating 2.0/5

vikaspandeykn Business - TripAdvisor review

During check in at 10:30 pm on 15th Nov 2022, @ Swissôtel Al Murooj Dubai, I had the most unpleasant hotel experience. The receptionist Ritah informed me that my booking is cancelled and instead of she assisting in my difficult situation, she simply left it to me to try to solve it myself with my travel agent (at 12 midnight IST)! She had zero empathy and left me stranded to solve the issue on my own. While inquiring about any other rooms, she didn't even search for any other options - she quoted only 1 master two bedroom option for 1 night at 1700 AED – but my manager (who was helping from home) was able to find a better option for much cheaper in an Executive master bedroom in the next building of the SAME hotel! Ritah was not at all supportive and made no effort to try assist in my dire situation where I was facing the prospect of having to walk around Dubai looking for a hotel room during the World cup rush of visitors that came that week. Instead, the issue was solved by my manager who booked the room on his device (at the same hotel). Later on, I thankfully got a more helpful receptionist Arbaz who did all the formalities for booking the room of the apartment building next door, and requested another staff to assist me to the that building.

Dear Mr. VikasPandey, We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best regards, Sami Ishak Cluster Director of Finance

Good experience

TripAdvisor rating 5.0/5

Mohamed E TripAdvisor review

The hotel was clean, staff was great specially sayed from concierge he was really helpful, friendly and professional, also knowledgeable, the hotel location is great, front desk agents were pleasant, check in and check out was fast

Dear Mr. Mohamed, Thank you for a great review. We are happy you liked our hotel facilities and services. Looking forward to welcoming you back soon. Best regards, Sami Ishak Cluster Director of Finance

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Other web-users rate our hotel

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  • 4,269 reviews 9.2/10 Service
  • 35 reviews 6.8/10 WiFi
  • 850 reviews 6.7/10 Cleanliness
  • 814 reviews 8.7/10 Food
  • 763 reviews 8.6/10 Breakfast

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