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Swissôtel Al Murooj Dubai 5 stars

Customer review rating 4.5/5 56 reviews

ALLSAFE approved hotel

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Swissôtel Al Murooj Dubai
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+ 24 Services

Hotel extras

  • Ambience of a resort-style hotel in a city location.

  • Leisure and business Hotel

  • Wide range of dining options

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INT L AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service availablePaying

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet
Opposite The Dubai Mall
Downtown Dubai
117546 dubai
united arab emirates

Tel: +97143211111

Fax: (+971)4/3215555

Check-in from 14h00

Check out up to 12h00

  • BUS STOP :  DUBAI MALL

  • By plane

    DUBAI INT L AIRPORT At 12.6km / 7.83 miles - Shuttle paying

  • By train

    DIFC METRO STATION At 1.3km / 0.81 miles

GPS :25.2031987, 55.2777975

Our accommodation(s)

Each of the 251 rooms and suites has either a city or complex view including Executive Floor guest rooms. Interconnecting rooms add greater flexibility for family accommodation in Dubai.

Classic Room King

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher
  • Mini Bar

Classic Room Twin

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room Twin

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft

Deluxe Room King

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft

Swiss Executive Room King

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Premium

  • Max. number of persons: 3
  • Area: From 52 / 560 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

TABULE RESTAURANT

Type of cuisine: Lebanese

Surrounded by palm trees and water lagoon, the cozy outdoor venue is the perfect place to unwind, offering authentic middle-eastern specialties such as a cold mezze, saj and a selection of shisha flavours and beverages

Dinner

17:00 - 02:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PERGOLAS RESTAURANT

Type of cuisine: International

Our all-day dining restaurant serving a wide selection of international dishes, located at the hotel's lobby level it is designed around several buffet and cooking stations. Featuring indoor and outdoor seating area overlooking the resort.

Lunch

06:00 - 13:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Circle Cafe

Type of cuisine: Cafe

Centrally located in the heart of the hotel lobby and commanding the most idyllic spot to unwind. Here you can grab coffee on the go or stay a while and linger over a delicious menu of pastries, cakes and sandwiches.

ANEES POOL BAR

Non contractual photo

Anees is the natural option for those enjoying leisure time by the hotel's pool. Surrounded by garden and water fountains, this al fresco venue is also the perfect place to unwind after work or enjoy a refreshing drink after a session at the gym.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DOUBLE DECKER PUB

Non contractual photo

Our British pub packed with character. A menu brimming with traditional pub favourites and has long been a hit with Dubai residents in search of a taste of home. The large outdoor terrace fills up each evening and on Friday's for the popular brunch.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 744

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Swissôtel Al Murooj Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

56 reviews

Good stay

Customer review rating 5.0/5

Mohamed E. Business - 01/05/2021 Confirmed reviews ALL

Clean, comfortable & very accommodating staff

Dear Mr. E., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Good Stay, food needs to be better.

Customer review rating 3.5/5

Dan R. Business - 30/04/2021 Confirmed reviews ALL

The overall experience was good. However, the breakfast needs to get better. the food served was sometimes over cooked and over-fried making it really inedible. and the selection was poor.

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Bad Smell

Customer review rating 2.0/5

Yerke Families - 21/04/2021 Confirmed reviews ALL

Bad smell inside room, receptionists were not so polite

Dear Mr. I., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Fantastic Stay!

Customer review rating 4.5/5

Manoj N. Couples - 17/04/2021 Confirmed reviews ALL

Our expectations were exceeded above a beyond! Hotel staffs were so accommodating right from the start to accommodate my request for early check in and Mr. Jacob at the restaurant taking special care for us. My wife commented she had the best experience of hotel stay so far! Beautiful location at the heart of the city and well kept rooms! Keep it up! Cheers! Manoj

Dear Mr. N., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Perfect for all kinds of stays

Customer review rating 5.0/5

Ho… Couples - 12/04/2021 Confirmed reviews ALL

Probably the best hotel we have stayed at so far. The staff, the food, the facilities and the comfort cannot be described. It exceeded our expectations. The location was perfect, in the middle of the city and not too far from the metro. From there you can get - almost - all over Dubai. The food was fantastic and the staff service was on a completely different level than the one we are used to here in Denmark. This is definitely not the last time we will book this particular hotel. The warmest recommendations from here.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Good location

Customer review rating 3.5/5

Alexandra Couples - 31/03/2021 Confirmed reviews ALL

It is a hotel with a good location, the neighbourhood it is really awsome .

Dear Ms. B., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Management adorable

Customer review rating 4.5/5

R. F. Couples - 17/03/2021 Confirmed reviews ALL

It was so nice time staying in swissotel. I will stay again next time . From management people so nice specially ROZINA on reception she guided very nicely. She was very polite and listened the problem if we have any and in staff MARIA and Anthony was giving great hospitality.

Dear Mr. r., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular to Razani, Maria and Anthony. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Great location and staff very helpful especially Monica and Amir

Customer review rating 5.0/5

Rosandy Solo - 26/02/2021 Confirmed reviews ALL

Simply amazing

Dear Ms. M., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff in particular to Monica and Amir as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Prima location, rooms need a update

Customer review rating 4.0/5

A. Solo - 06/02/2021 Confirmed reviews ALL

Reception very friendly, manager very helpful and friendly

Dear Mr. A., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

All the people who work in this hotel were lovely and kind, good humoured and sincere. They made a difference to my stay.

Customer review rating 4.5/5

Julian H. Solo - 02/02/2021 Confirmed reviews ALL

It was a very good experience. From the general manager to the concierge (Shiva) to the doormen, the swimming pool attendants, the breakfast manager; oh and the check-in staff (excellent): everyone was wonderful. That’s why I stay at Accor.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular to Shiva. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Great location, oasis in the downtown, extremely friendly staff

Customer review rating 5.0/5

Ivan Families - 01/02/2021 Confirmed reviews ALL

We spent lovely week with family having great facilities and facing nice staff approach. Despite our HB package was available only via room service due to pandemic rules, we enjoyed kitchen either. Wide pool area, garden, playground - all these allows to spend time within hotel territory. Special thanks to managers Anthony and Maria for accepting late check-out because of forcoming night return flight. They made all possible for us to come here again. PS. Lovely London pub in the area!

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular to Anthony and Maria. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

great room with a view

Customer review rating 4.5/5

Gabs Couples - 01/02/2021 Confirmed reviews ALL

Professional quick service at check-in & check out. Nice big room with a great view.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Great location and service

Customer review rating 4.0/5

Anonymous Families - 24/01/2021 Confirmed reviews ALL

It has been overall a very pleasant stay and experience.

Dear Ms. A., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Good downtown location

Customer review rating 2.5/5

Dan A. Couples - 16/01/2021 Confirmed reviews ALL

I booked the hotel directly. I booked a club level room along with half board. Upon arriving at the hotel I was advised that the Club level lounge was closed and so was the restaurant for the majority of my stay. This was not explained on your website and I feel very misleading. The staff at your hotel are amazing, and tried to do everything to help improve our stay. I must mention Anthony who was very understanding of our needs and allowed us to cut short our stay for a hotel that did meet our requirements. If the Club room and restaurant were open we would not have cut our visit short. I feel those responsible for the website should make it clear what is available under current circumstances...

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Fantastic location. Few minutes to Dubai Mall and Burj e Khalifa

Customer review rating 4.5/5

M K. Families - 07/01/2021 Confirmed reviews ALL

Overall very satisfactory, central location, easy access, near all amenities, good food.helpful and friendly staff. Thank you everyone for your hospitality.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Perfectly located in Downtown Dubai

Customer review rating 4.5/5

Chloe Friends - 02/01/2021 Confirmed reviews ALL

Would recommend this hotel to anyone wanting to visit the Dubai Mall as it is only a few minutes walk away. The rooms were spacious, staff friendly and it felt safe with additional covid procedures such as temperature checks upon entering the hotel.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

perfect stay in a perfect location

Customer review rating 4.0/5

Igor S. Families - 26/12/2020 Confirmed reviews ALL

Very good location. the room was fantastic and the service was superb. we were happy for the upgrade and the room provided all our needs. The staff was very welcoming and was trying to accommodate all our needs. two downsides: 1. The pool - not accessible with stroller and overall looks very old and not maintained. moreover we reserved places by the pool side but the staff looked confused and didn't have place for us. 2. Due to COVID executive lounge was closed and i was receiving confusing information from different staff members about the alternative options we have in the hotel.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

AMAZING

Customer review rating 5.0/5

Nathan Solo - 22/12/2020 Confirmed reviews ALL

An amazing hotel, designed down to the little details, clean, staff are highly trained and very kind and helpful. Breakfast is absolutely great, especially taking into consideration COVID restrictions everywhere. Room was big, well decorated, very clean, bed super comfortable!

Dear Mr. U., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

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