Swissôtel Al Murooj Dubai 5 stars
Customer review rating (ALL Rating) 4.2/5 711 reviews
Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai
United Arab Emirates
BUS STOP: DUBAI MALL
DUBAI INT L AIRPORT At 12km / 7 miles - Shuttle paying
DIFC METRO STATION At 1km / 0 miles
Check-in from - Check out up to
Our all-day dining restaurant serving a wide selection of international dishes, located at the hotel's lobby level it is designed around several buffet and cooking stations. Featuring indoor and outdoor seating area overlooking the resort.
Surrounded by palm trees and water lagoon, the cozy outdoor venue is the perfect place to unwind, offering authentic middle-eastern specialties such as a cold mezze, saj and a selection of shisha flavours and beverages
Centrally located in the heart of the hotel lobby and commanding the most idyllic spot to unwind. Here you can grab coffee on the go or stay a while and linger over a delicious menu of pastries, cakes and sandwiches.
Each of the 251 rooms and suites has either a city or complex view including Executive Floor guest rooms. Interconnecting rooms add greater flexibility for family accommodation in Dubai.
Our guest reviews
100% genuine reviews from our guestsFind out more
Great Location But Needs Renovation
TripAdvisor rating 4.0/5
Sagook02 Families - TripAdvisor review
The layout of the apartment is spacious with a living room layout leading to a kitchen and bedrooms. The bedrooms itself are premium with nice furniture and excellent view of the Burj Khalifa. Our family often used the main restaurant for breakfast where we have have superb service from the staff and the food has been good. This hotel needs to level up on the bathrooms, the design was old with worn out tiles and sink. A refurbishment is needed of the bathroom as there is no shower but a bathtub which is not suitable for people who want to have a shower only.
Dear Mr. Sagook, We are glad to hear that you enjoyed our location, facilities and services. I also want to thank you for your feedback regarding the required bathroom renovation. Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time. Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future. Best regards, Sami Ishak Cluster Director of Finance
Best place to celebrate birthday with family!
TripAdvisor rating 5.0/5
loufamvv Families - TripAdvisor review
It was a really good ambiance, the food has à wide varieties, The staff Elsie Caroline are really great! They keep checking us to make sure we are having a great time supporting our needs. Indeed a great food with a great service. Will definitely go back.
Dear Ms. Loufamv, I am very pleased to read your positive review from your recent visit on the special occasion of your birthday at Swissotel Al Murooj Dubai. Thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your visit with us. I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to Swissotel Al Murooj Dubai. Sincerely, Sami Ishak Cluster Director of Finance
TripAdvisor rating 5.0/5
lucatK6769EY Couples - TripAdvisor review
Sushil and lekk have done an Amazing cleaning job,the breakfast Is good and delicious...the Place Is nice and clean,the customer service Is the best,i have ever expirienced!we Will definetly come back!
Dear Mr. Lucat, It is indeed very heart-warming to receive positive comments such as yours. We have a great team at the hotel and constantly strive to ensure that our guests have the best possible experience and I am so pleased to read that you did. We are all looking forward to welcoming you back at Swissotel Al Murooj Dubai. Best regards, Sami Ishak Cluster Director of Finance
Customer review rating 1.0/5
Gary B. Families - Confirmed reviews ALL
Overall very disappointed with our 4 night stay for a number of reasons. 1/ The windows in the 2 bedroom apartment did not block Any of the traffic noise (very busy and loud street) 2/ The hotel was rather run down and the balcony had not been cleaned and was very dirty 3/ The 'Photo's' of the hotel/pool are is quite misleading, the large pool are is 'Only' for Residents 4/ Kitchen staff picked tongs up off the floor and put back on buffet 5/ Pool area tiles are very slippery and dangerous 6/ A number of the power points did not work On a positive note the hotel is in a good location, however in my opinion not worthy of being a Swissotel hotel.
Dear Mr. B., Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai. I regret to learn that your stay was not as enjoyable as it should have been. Please rest assured that we will take your opinion seriously and your feedback will support us in improving our services. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future. Kindest regards, Sami Ishak Cluster Director of Finance
TripAdvisor rating 5.0/5
987fatimaha Families - TripAdvisor review
Swissotel Almiurooj Dubai Admired has very good location and a wonderful views close to Dubai mall and it is in downtown Dubai . The stay is great and the room is very large, very suitable for the family. The employees Ritah and Naloit are friendly , helpful, wonderful and their services are excellent.
Dear Ms. Fatimaha, Thank you for your time in posting your review and for recommending Swissotel Al Murooj Dubai on TripAdvisor. We are extremely happy to hear that you and your family had enjoyed your recent visit to our hotel and that you were pleased with both the location and facilities at our property. It is also a pleasure to note that you were able to make use of the services at Swissotel Al Murooj Dubai and that you had a wonderful time. All your kind comments are greatly appreciated and I look forward to welcoming you back in the near future. Kind regards, Sami Ishak Cluster Director of Finance
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