Swissôtel Al Murooj Dubai 5 stars

It was good no problem I come another time

I fell like a home and the location is very good

Special thanks to Maria at the front desk! She was very helpful and professional. Amazing location, great staff, and a very nice property!

staff was really nice, comfortable room, room service was delicious but the first day, they bed sheets smelled damp.

I was treated like a king. Hotel is great, is in great condition and has excellent amenities. Centrally located. Walking distance from The Dubai Mall, Metro and easy access to taxis.

Nice experience

I would like to visit in your life dubai nd stay in swisshotel nd all the staff are very very helpful

I would like to express my thankfulness to Reception Desk , especially Mariam who vas very kind and helpful. Entirely my trip was satisfied !

Airco was not working, the staff was not honest about when it will be fixed. The wifi was horrible and kept on dropping. There was a terrible smell in the gym and people communicate very bad. They say Yes but deliver No.

Good stay & great service

The location is good, the stuff are very polite and friendly. The breakfast was good and the hotel clean. Overall we were sarisfied with our stay but there were few things I would like to bring out. In our room, there were 2 different phones and none of them worked. It was super confusing to get in touch with the hotel reception because there was no helpful instruction near the phones about how can we make a call or what do we need to dial before calling somewhere so it was pointless to have them in the room. Second thing - in hospitality business, normally if something goes wrong, you get either a discount or anything else that makes a client happy but not in this hotel. One night we ordered a cocktail and some beers to our room and it took sooo long for them to arrive to our room. I was even thinking about going sleep because I was not sure that cocktail will ever make it to my room. After I tried to push all the buttons on the phone to be able to reach reception and ask where is my cocktail because I was already so sleepy for waiting. At that time it finally arrived and when I expressed my disappointment for waiting so long, all I got was an apology and when I asked about some discount (which I thought was right) the waiter only said Sorry and charged me fully. I mean it is always better to do Something, to make it right, so that the guest will leave satisfied and not with the bad memories. Another thing was the AC. I think it started to work automatically even if we turned it off, because it was quite cold in our room and we needed to order a heater to our room to feel comfortable ourselves.

Clean, comfortable & very accommodating staff

The overall experience was good. However, the breakfast needs to get better. the food served was sometimes over cooked and over-fried making it really inedible. and the selection was poor.