Swissôtel Al Murooj Dubai

Swissôtel Al Murooj Dubai 5 stars

Customer review rating (ALL Rating) 4.2/5 711 reviews

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Hotel extras

  • Ambience of a resort-style hotel with outdoor swimming pool in a city location.

  • Offers a vibrant place for any business or social event

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Extensive facilities with tennis court and squash court

ALLSAFE approved hotel

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai
117546 DUBAI
United Arab Emirates

  • BUS STOP:  DUBAI MALL

  • By plane

    DUBAI INT L AIRPORT At 12km / 7 miles - Shuttle paying

  • By train

    DIFC METRO STATION At 1km / 0 miles

GPS:25.2031987, 55.2777975

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Each of the 251 rooms and suites has either a city or complex view including Executive Floor guest rooms. Interconnecting rooms add greater flexibility for family accommodation in Dubai.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  711 reviews

TripAdvisor Rating  4.5/5  5,764 reviews

Certificate of excellence 2022

Great Location But Needs Renovation

TripAdvisor rating 4.0/5

Sagook02 Families - TripAdvisor review

The layout of the apartment is spacious with a living room layout leading to a kitchen and bedrooms. The bedrooms itself are premium with nice furniture and excellent view of the Burj Khalifa. Our family often used the main restaurant for breakfast where we have have superb service from the staff and the food has been good. This hotel needs to level up on the bathrooms, the design was old with worn out tiles and sink. A refurbishment is needed of the bathroom as there is no shower but a bathtub which is not suitable for people who want to have a shower only.

Dear Mr. Sagook, We are glad to hear that you enjoyed our location, facilities and services. I also want to thank you for your feedback regarding the required bathroom renovation. Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time. Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future. Best regards, Sami Ishak Cluster Director of Finance

Best place to celebrate birthday with family!

TripAdvisor rating 5.0/5

loufamvv Families - TripAdvisor review

It was a really good ambiance, the food has à wide varieties, The staff Elsie Caroline are really great! They keep checking us to make sure we are having a great time supporting our needs. Indeed a great food with a great service. Will definitely go back.

Dear Ms. Loufamv, I am very pleased to read your positive review from your recent visit on the special occasion of your birthday at Swissotel Al Murooj Dubai. Thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your visit with us. I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to Swissotel Al Murooj Dubai. Sincerely, Sami Ishak Cluster Director of Finance

Cleaning service

TripAdvisor rating 5.0/5

lucatK6769EY Couples - TripAdvisor review

Sushil and lekk have done an Amazing cleaning job,the breakfast Is good and delicious...the Place Is nice and clean,the customer service Is the best,i have ever expirienced!we Will definetly come back!

Dear Mr. Lucat, It is indeed very heart-warming to receive positive comments such as yours. We have a great team at the hotel and constantly strive to ensure that our guests have the best possible experience and I am so pleased to read that you did. We are all looking forward to welcoming you back at Swissotel Al Murooj Dubai. Best regards, Sami Ishak Cluster Director of Finance

Very Disappointed

Customer review rating 1.0/5

Gary B. Families - Confirmed reviews ALL

Overall very disappointed with our 4 night stay for a number of reasons. 1/ The windows in the 2 bedroom apartment did not block Any of the traffic noise (very busy and loud street) 2/ The hotel was rather run down and the balcony had not been cleaned and was very dirty 3/ The 'Photo's' of the hotel/pool are is quite misleading, the large pool are is 'Only' for Residents 4/ Kitchen staff picked tongs up off the floor and put back on buffet 5/ Pool area tiles are very slippery and dangerous 6/ A number of the power points did not work On a positive note the hotel is in a good location, however in my opinion not worthy of being a Swissotel hotel.

Dear Mr. B., Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai. I regret to learn that your stay was not as enjoyable as it should have been. Please rest assured that we will take your opinion seriously and your feedback will support us in improving our services. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future. Kindest regards, Sami Ishak Cluster Director of Finance

Ritah rate

TripAdvisor rating 5.0/5

987fatimaha Families - TripAdvisor review

Swissotel Almiurooj Dubai Admired has very good location and a wonderful views close to Dubai mall and it is in downtown Dubai . The stay is great and the room is very large, very suitable for the family. The employees Ritah and Naloit are friendly , helpful, wonderful and their services are excellent.

Dear Ms. Fatimaha, Thank you for your time in posting your review and for recommending Swissotel Al Murooj Dubai on TripAdvisor. We are extremely happy to hear that you and your family had enjoyed your recent visit to our hotel and that you were pleased with both the location and facilities at our property. It is also a pleasure to note that you were able to make use of the services at Swissotel Al Murooj Dubai and that you had a wonderful time. All your kind comments are greatly appreciated and I look forward to welcoming you back in the near future. Kind regards, Sami Ishak Cluster Director of Finance

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Other web-users rate our hotel

  • 2,089 reviews 9.6/10 Location
  • 1,921 reviews 7.4/10 Room
  • 3,785 reviews 9.3/10 Service
  • 33 reviews 6.7/10 WiFi
  • 748 reviews 7/10 Cleanliness
  • 640 reviews 8.5/10 Food
  • 598 reviews 8.4/10 Breakfast
  • 496 reviews 7.2/10 Pool

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