Mercure Surabaya Manyar 4 stars

Customer review rating (ALL Rating) 4.8/5 2,183 reviews

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JL Manyar Kertoarjo No 44, Mulyorejo, Jawa Timur, 60116 SURABAYA, Indonesia

Description

Hotel extras

  • The hotel offers 90 rooms, from Superior to Deluxe Suite and Executive Suite.

  • All rooms have 50" HD TV, WiFi, in-room fridge, bathroom with rainshower, safe deposit box.

  • Train station is 10 mins drive from the hotel and 5 mins drive to hospital.

  • Located close to business district, shopping centre, exhibition hall and universities

Our accommodation(s)

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Hotel location

Mercure Surabaya Manyar

JL Manyar Kertoarjo No 44, Mulyorejo, Jawa Timur
60116 SURABAYA
Indonesia

GPS:-7.28009, 112.76594

Telephone
Fax +62 31 5967724

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

Paparisa Restaurant

Chic and stylish restaurant with an elegant monochrome ambience to embark on a cultural gastronomic journey with the authenticity of Indonesian local food and cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  2,183 reviews

Customer review rating 4.5/5

Indrajit B. Business - Confirmed reviews ALL

Mercure Manyar is dubbed as a business hotel. But it is probably more family friendly! The executive rooms have the bedrooms on the upper deck while a sitting room on the lower deck. Unfortunately i found this arrangement particularly unsuitable as there was no place to setup a laptop for work purposes. Shiva at the front desk kindly allowed me to shift to a regular room. Here the work table is at the wrong angle with the TV, which I like to use as a second monitor. There's unfortunately no bar to relax in after a hard day's work. But since this is Surabaya, there are plenty of bars nearby serving delicious pork dishes and over priced drinks. E.g. Our bar, Dining Club ... The breakfast spread is good, and i was pleasantly surprised when Nova and Faisal went the extra mile to get me my low glycaemic meals. Overall, a very pleasant stay. The Indonesian touch probably made it that much better and allowed me to overlook the minor irritants. Just to put it in perspective, I just left Novotel Platinum Bangkok, and frankly it has left a very bad taste in the mouth, and unlike Mercure Surabaya Manyar, I am definitely going to skip Novotel Platinum next time I am in Bangkok in about a month's time.

Dear Mr. INDRAJIT B., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 2.0/5

Gunawan L. Business - Confirmed reviews ALL

Towels are not clean. Water kettle in the room is dirty. Bed pillow are uncomfortably high.

Dear Mr. GUNAWAN L., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 3.0/5

Dian I. A. Families - Confirmed reviews ALL

Hotel location is very strategic, you can find many famous n delicious resto near this hotel. Quite close to Galaxy Mall too. But unfortunately, the size of the hotel is very tiny for us. The parking lot, Hotel Lobby, Paparisa Resto, its Gym also the hotel rooms feel soooo tiny n doesn't have high ceiling too. The bed size only Queen, so not really big for family of 3. Breakfast choice was good although not many options available, but the food taste yummy. The hospitality of the staff is so-so, not cheerful and not full of smile like other international hotel chain (like Marriott n IHG). Hopefully they can improve it.

Dear Mrs. DIAN I. A., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 4.0/5

I G. S. S. Business - Confirmed reviews ALL

Well, need to improve your in room towel quality.

Dear Mr. I G. S. S., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Customer review rating 5.0/5

P. P. Families - Confirmed reviews ALL

Well located, along the road full of restaurants.. the room also very clean, thumbs up for the housekeeper.. thanks for upgrade to duplex suite.. enjoy the stay so much..

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Mercure Surabaya Manyar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Other web-users rate our hotel

  • 243 reviews 6.3/10 Location
  • 416 reviews 7.8/10 Room
  • 323 reviews 8.8/10 Service
  • 12 reviews 7.4/10 WiFi
  • 209 reviews 8.4/10 Cleanliness
  • 159 reviews 7.2/10 Food
  • 145 reviews 6.5/10 Comfort
  • 132 reviews 6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.