Fairmont Grand Hotel Geneva 5 stars

Customer review rating (ALL Rating) 4.5/5 797 reviews

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Description

Hotel extras

  • Privileged location on the lake side with panoramic view on Lake Geneva, Alps and Old town

  • Three exclusive gourmet restaurants, a cosy Lounge, a Bar and seasonal concepts

  • The largest five-star hotel with 412 Rooms & Suites, and 13 meeting venues up to 1'300 people

  • Unique Spa Valmont with Fitness Centre and the largest private indoor swimming pool in Geneva

  • Théâtre du Léman with a capacity of 1'300 people

Our accommodation(s)

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Hotel location

Fairmont Grand Hotel Geneva

Quai Du Mont Blanc 19
1201 GENEVA
Switzerland

GPS:46.210178, 6.15088

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  797 reviews

TripAdvisor Rating  4.0/5  1,401 reviews

Certificate of excellence 2023

Il Vero at its best

TripAdvisor rating 5.0/5

Thierry_Lavalley TripAdvisor review

Excellent sunday brunch yesterday at Il Vero restaurant. The quality of the buffet was outstanding and we have loved the variety of the food. Moreover the staff was very attentive and dedicated to bring the best possible service. Bravo to all.!

Dear Mr Lavalley,

 Thank you for taking the time to post a review about your experience at Il Vero Restaurant. We are delighted to learn that our Restaurant met your expectations and that you particularly enjoyed our high quality buffet, attentive and dedicated service.

 Looking forward to the pleasure of welcoming you back to the Il Vero Restaurant, we remain,

 Yours sincerely, 
Il Vero Team

Well located

Customer review rating 3.0/5

Amine H. M. Business - Confirmed reviews ALL

I did not like the fact that I have been chased to increase the guarantee, while my reservation was done through my employer. Finding my door locked while I was entering the room by end of the day and being tired, was not fun. I even said I can leave my passport at the reception instead of increasing the guarantee, and this wasn’t accepted. I was quite surprised to be honest especially that this is not my first time in Fairmont.

Dear Mr Hadj M., Thank you for taking the time to post a review about your recent experience at Fairmont Grand Hotel Geneva. We are sorry to hear that, on this occasion, our service at Reception desk fell way short of your expectations. Please accept my sincere apologies for the undue disappointment, aggravation and disturbance caused you in this respect.  You can rest assured that your remarks will be discussed and measures taken at our next Quality Committee meeting to preclude a similar situation in the future.  However, I am delighted to learn that you really enjoyed our great location. Trusting that you otherwise enjoyed your stay and we are looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva under more favorable auspices, I remain, Yours sincerely, Thierry Lavalley General Manager

The best service

Customer review rating 5.0/5

Elias K. Business - Confirmed reviews ALL

I enjoyed best hotel with the best service.

Dear Mr K., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

well located, but old building and poor service

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

had problems with contacting room service, TV did not work properly, got low quality dental kit

Dear Mr M., Thank you for taking the time to post a review about your recent experience at the Fairmont Grand Hotel Geneva. We are sorry that the Hotel's infrastructure and our Room Service did not meet your expectations. We are committed to offering you the highest quality. Therefore, your feedback is very important for us. For your information, we are currently working on a renovation project which will definitely address some of the aspects you mention. Trusting that our other services met your expectations and looking forward to welcoming you back to the Fairmont Grand Hotel Geneva under more favourable auspices, I remain, Yours sincerely, Thierry Lavalley General Manager

5-stars?? Really??

TripAdvisor rating 1.0/5

Ignacio A Business - TripAdvisor review

It’s the second time that I stay in this hotel for 3-4 days each time in the last month. Both times the phone in the room was not working and both times nobody from maintenance came to fix it (in spite of being told on day 1). This is a hotel that my company (a well known and large multinational) is now starting to book for meetings and conferences (after a few years of being vetoed). On day one of my second stay this month I got food poisoned! Certainly not a 5-star food menu! This ruined my whole week! If you want a 5-star experience in Geneva go for other hotels. Fairmont is NOT a 5-star hotel or experience AT ALL.

Dear Sir A., Thank you for taking the time to post a review about your recent experience at Fairmont Grand Hotel Geneva. We are sorry to hear that, on this occasion, our Restaurant and In-room amenities fell way short of your expectations. Please accept my sincere apologies for the undue disappointment, aggravation and disturbance caused you in this respect.  You can rest assured that your remarks will be discussed and measures taken at our next Quality Committee meeting to preclude a similar situation in the future.  Trusting that you will give us a second chance of proving to you that we can definitely serve you better with your Fairmont Grand Hotel Geneva needs, thereby restoring your full confidence in our team's engagement and passion, I remain, Yours sincerely, Thierry Lavalley General Manager

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Other web-users rate our hotel

  • 233 reviews 9.4/10 Location
  • 348 reviews 7.5/10 Room
  • 536 reviews 9/10 Service
  • 9 reviews 2.9/10 WiFi
  • 167 reviews 8.6/10 Food
  • 160 reviews 6.3/10 Vibe
  • 148 reviews 8.7/10 Breakfast
  • 78 reviews 7.8/10 Cleanliness

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