Fairmont Grand Hotel Geneva 5 stars

Customer review rating (ALL Rating) 4.5/5 758 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Privileged location on the lake side with panoramic view on Lake Geneva, Alps and Old town

  • Three exclusive gourmet restaurants, a cosy Lounge, a Bar and seasonal concepts

  • The largest five-star hotel with 412 Rooms & Suites, and 13 meeting venues up to 1'300 people

  • Unique Spa Valmont with Fitness Centre and the largest private indoor swimming pool in Geneva

  • Théâtre du Léman with a capacity of 1'300 people

Our accommodation(s)

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Hotel location

Fairmont Grand Hotel Geneva

Quai Du Mont Blanc 19
1201 GENEVA
Switzerland

GPS:46.210178, 6.15088

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  758 reviews

TripAdvisor Rating  4.0/5  1,351 reviews

Certificate of excellence 2023

Great service, Great Location

Customer review rating 4.5/5

Fiona R. Business - Confirmed reviews ALL

Wonderful service from the staff.

Dear Mrs R., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I had a good stay during by business trip to Geneva. Spacious and quiet rooms, good location of the hotel, all comfort as needed. Being a light allergy sufferer, I'd prefer rooms without carpets.

Dear Mr B., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location, comfort, quiet and spacious rooms. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

Perfect

Customer review rating 5.0/5

Gretchen Business - Confirmed reviews ALL

The room was extremely clean, great amenities, the room was quiet, wi-fi was perfect, all the staff was friendly and helpful, the location was wonderful.

Dear Mrs T., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location, cleanliness, great amenities and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

Great location, friendly and attentive staff.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I stayed at the Fairmont for STM and everything was very comfortable.

Dear Mrs L., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley

Big room and clean but some annoyances

Customer review rating 3.0/5

Caro Business - Confirmed reviews ALL

Room is big and clean, massive bed which was nice. However the doors to the rooms can only close by being slammed. This means I twice got a big shock when someone slammed the door nearby. Also on both days around 20 minutes after I got back to my room someone from housekeeping needlessly knocked to ask "if everything was alright". Both times I was trying to relax and it was very disturbing.

Dear Mrs V., Thank you for taking the time post a review regarding your recent stay at the Fairmont Grand Hotel Geneva. We are sorry that the Hotel's amenities and service did not meet your expectations. We are committed to offering you the highest quality. Therefore, your feedback is very important for us. Please be sure that your comments are duly taken in consideration and that actions are ongoing to improve your guest experience. For your information, we are currently working on a renovation project which will definitely address some of the aspects you mention. On a brighter note, I am pleased to learn that you enjoyed the cleanliness of our establishment and our beautiful rooms. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva. I remain, Yours sincerely, Thierry Lavalley General Manager

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Other web-users rate our hotel

  • 230 reviews 9.6/10 Location
  • 343 reviews 7.4/10 Room
  • 522 reviews 8.8/10 Service
  • 10 reviews 3.5/10 WiFi
  • 159 reviews 8.2/10 Food
  • 154 reviews 6.2/10 Vibe
  • 147 reviews 8.7/10 Breakfast
  • 72 reviews 6.9/10 Cleanliness

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