Fairmont Grand Hotel Geneva

Fairmont Grand Hotel Geneva 5 stars

Customer review rating (ALL Rating) 4.4/5 306 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Privileged location on the lake side with panoramic view on Lake Geneva, Alps and Old town

  • Three exclusive gourmet restaurants, a cosy Lounge, a Bar and seasonal concepts

  • The largest five-star hotel with 412 Rooms & Suites, and 13 meeting venues up to 1'300 people

  • Unique Spa Valmont with Fitness Centre and the largest private indoor swimming pool in Geneva

  • Théâtre du Léman with a capacity of 1'300 people

Hotel location

Fairmont Grand Hotel Geneva

Quai Du Mont Blanc 19
1201 GENEVA
Switzerland

  • NAVIGATION:  1 25 Navigation

  • By plane

    GENEVA COINTRIN At 4km / 2.49 miles

  • By train

    CORNAVIN At 0.6km / 0.37 miles

GPS:46.210178, 6.15088

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The 412 Rooms and Suites of Fairmont Grand Hotel Geneva are elegantly appointed and fully equipped for international business and individual clientele offering a combination of refinement and technology. All rooms have individual controlled air condition, coffee/tea making facilities, Ipads, phone, TV/pay-TV, dolby surround sound system, Internet access and minibar. Connecting rooms and suites are available on request.

Our guest reviews

Our guest reviews for
Fairmont Grand Hotel Geneva

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  306 reviews

TripAdvisor Rating  4.0/5  1,246 reviews

Good stay

Customer review rating 4.5/5

Peter Business - Confirmed reviews ALL

Central, yet quiet. Good sized room. Can not open windows which is a bit of a shame.

Dear Mr W., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location. Please note that all rooms have a window that you can open. For the safety of children, the opening is a bit difficult but you can open it. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

Mixed

Customer review rating 3.5/5

Not S. W. Y. N. M. N. Business - Confirmed reviews ALL

The experience was good in many regards, but a few comments: - I used the laundry service. Two of my items came back incorrectly (mine were gone and I received somebody else's clothes). By the time I found out (as I was packing to leave) it was too late to solve the issue. - The hotel has a great location, but the rooms look a little chipped and tired - I think they need to be renovated. - The tiles on the hotel roof are falling off. - The minibar has an automatic system for recording when drinks are consumed. However, I used the fridge to store medicine and in doing so, I moved the drinks. They showed up on my account as incorrect mini-bar consumption.

Dear Mr W., Thank you for taking the time post a review regarding your recent stay at the Fairmont Grand Hotel Geneva. We are sorry that the Hotel’s infrastructure and Laundry did not meet your expectations. We are committed to offering you the highest quality. Therefore, your feedback is very important for us. For your information, we are currently working on a renovation project which will definitely address the aspects you mention. On a brighter note, I am pleased to learn that you enjoyed the location of our establishment. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva. I remain, Yours sincerely, Thierry Lavalley General Manager

Well located, friendly staff all round

Customer review rating 3.5/5

Sophia P. Business - Confirmed reviews ALL

Nice and attentive service. Shower temperature too hot, and unstable, better to fit safety handle bar, shower heads positioned too Low.

Dear Mrs P., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Great stay

Customer review rating 4.5/5

Dean B. Business - Confirmed reviews ALL

Super hotel, incredibly courteous staff from reception, to dining staff and room cleaning. Wonderful breakfast and the conference facilities provided all we needed. Great gym (although it's on the warm side and air con could be turned up)

Dear Mr B., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our cleanliness, great Gym, wonderful conference facilities and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

Well located near the lake and good place for going to the jog/run/walk

Customer review rating 4.5/5

Satwinder Business - Confirmed reviews ALL

Hotel is located at very good location with the beautiful view of the lake. Restaurant was also good with the good quality of the food.

Dear Mr Satwinder S., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location and excellent quality of the food. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

well located, nice rooms and good food

Customer review rating 4.5/5

Alexia Business - Confirmed reviews ALL

comfortable and relaxing

Dear Mrs V., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location, nice room, good food and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

Well located, would have preferred a view to the lake.

Customer review rating 4.5/5

Isela Business - Confirmed reviews ALL

All went well, I was there for a meeting. People were kind and professional.

Dear Mrs C., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location, our cleanliness and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, be it on leisure or on business, I remain, Yours sincerely, Thierry Lavalley General Manager

Good Stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Ok, bit patchy.

Dear Mr M., Thank you for taking the time post a review regarding your recent stay at the Fairmont Grand Hotel Geneva. We are sorry that the Hotel’s infrastructure did not meet your expectations. We are committed to offering you the highest quality. Therefore, your feedback is very important for us. For your information, we are currently working on a renovation project which will definitely address the aspects you mention. On a brighter note, I am pleased to learn that our other services met your expectations. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva. I remain, Yours sincerely, Thierry Lavalley General Manager

Service unsatisfactory

Customer review rating 2.5/5

Adem P. Business - Confirmed reviews ALL

Well located, good welcoming and reception services. Breakfast and bar service not at all at the level of expectation, only couple people trying to serve all people around. I had my breakfast tea only after I finish my breakfast. Although serving area is empty you wait in the queue just to sign a simple doc to get your breakfast? Only 5-10 minutes after I checked in room service came for cleaning ?

Dear Mr P., Thank you for taking the time post a review regarding your recent stay at the Fairmont Grand Hotel Geneva. We are sorry to hear that, on this occasion, our service at breakfast and housekeeping fell way short of your expectations. Please accept my sincere apologies for the undue disappointment, aggravation and disturbance caused you in this respect.  You can rest assured that your remarks will be discussed and measures taken at our next Quality Committee meeting to preclude a similar situation in the future. On a brighter note, I am pleased to learn that you enjoyed the great location of our establishment and our reception services. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva. I remain, Yours sincerely, Thierry Lavalley General Manager

good location

Customer review rating 5.0/5

David D. Business - Confirmed reviews ALL

Staff were friendly, quick and courteous

Dear Mr D., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Your staff are very helpful and attentive

Customer review rating 4.5/5

Raymond C. Couples - Confirmed reviews ALL

This is by far one of the best hotel I ever stay even though is a bit old. But the location and the excellent service from the staff are more than sufficient to make up for it. I stayed at another very reputable 5 star hotel in Geneva a month ago but it can’t compare with Fairmont grand in service and location. The breakfast was also much better in Fairmont. Will come back soon and hope to be in your preferred client listing. Thank you and GOD bless

Dear Mr L., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location, nice breakfast and excellent service thanks to our very helpful and attentive staff. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Excellent stay

Customer review rating 5.0/5

David Families - Confirmed reviews ALL

The hotel is in a great location on the lake close to restaurants, shopping, etc. Nice spa, pool, fitness center. The one thing that makes this hotel stand out is the staff. They were incredibly friendly and helpful with all aspects of our stay!

Dear Mr R., Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great location, nice spa, pool and fitness center and our excellent, friendly and helpful service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

well located, excellent breakfast

Customer review rating 3.5/5

Anja Business - Confirmed reviews ALL

Overall my stay at the Fairmont in Geneva was very good. Although the hotel is a little bit old and outdated, the staff is very friendly and helpful and the level of standard is very high. The location of the hotel is great and the breakfast buffet is excellent.

Dear Mrs B., We very much appreciate your comments regarding your stay at the Fairmont Grand Hotel Geneva. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Lavalley General Manager

Well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It is well located and staff are friendly & professional However, the hardware is dated in the bedroom and the lobby scent (smell) is rather too strong

Dear Mrs L., We very much appreciate your comments regarding your stay at the Fairmont Grand Hotel Geneva. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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