Mercure Hotel Luebeck City Center (ex Excelsior) 3.5 stars

Customer review rating 4.4/5 180 reviews

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Mercure Hotel Luebeck City Center (ex Excelsior)
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Hotel extras

  • No hotel in Lübeck has more and bigger family rooms than us!

  • All rooms of our hotel have an electric kettle with coffee and tea set.

  • Enjoy soccer, movies, and more: with the free Sky TV channels in your room.

  • Use parking garage for a fee or free car park in front of the hotel.

  • We are all passionate hosts and want to make your visit an experience!

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
Catering
  • BreakfastPaying
Leisure and activities
  • Other sports activities
Business services
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Luebeck City Center (ex Excelsior)

Hansestrasse 3
23558
luebeck
germany

Tel: +4945188090

Fax: (+49)451/880999

Check-in from 15h00

Check out up to 12h00

  • By plane

    HAM At 66km / 41.01 miles

  • By plane

    LBC At 7.5km / 4.66 miles

  • By train

    LUEBECK HBF At 0.1km / 0.06 miles

GPS :53.866064, 10.672163

Our accommodation(s)

Standard room with single size bed (3’ x 6'6")

  • Max. number of persons: 1
  • Area: From 12 / 129 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 1 double bed (180 x 200 cm with separate mattresses)

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 2 single size beds (3’ x 6'6")

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 1 double bed (180 x 200 cm, separate mattresses) & sofa.

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior quadruple room with double bed (6' x 6'6") and large sofa bed

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with 1 queen-size bed (6’ x 6'6")

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our guest reviews for
Mercure Hotel Luebeck City Center (ex Excelsior)

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

180 reviews

Quiet room in city centre with good parking

Customer review rating 4.4/5

Mike Business - 20/12/2020 Confirmed reviews ALL

The hotel team could not have done any better. Starting from a warm reception through perfectly cleaned room to a hygienic and rich breakfast, everything was excellent.

Dear MIKLOS A., We very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center (ex Hotel Excelsior). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Bohnenstengel

Excellent Service in COVID Times

Customer review rating 4.4/5

Luke Business - 07/12/2020 Confirmed reviews ALL

Looked after me well as a silver member. Checking in was a pleasure. Room upgrade was well received. Felt special. Vert centrally located and free parking was no problem.

Dear LUKE M., We very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Bohnenstengel

Transit

Customer review rating 4.4/5

R. Business - 18/10/2020 Confirmed reviews ALL

Publicity is made to become member but as a gold member benefits are not given ... do we have yo ask for it or ?

Dear R., thank you for taking the time to tell us about your experience at the Mercure Hotel Luebeck City Center (ex Hotel Excelsior). We are sorry that your experience did not meet your expectations. Of course a benefit and a voucher for your welcome drink should have been prepared before your arrival. Please allow us to express our sincerest apologies that this was forgotten. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Claudia Bohnenstengel

Very pleased

Customer review rating 4.4/5

Christian Families - 04/04/2019 Confirmed reviews ALL

Nice hotel in a great location. Had a wonderful stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Claudia Bohnenstengel

A good hotel near the center of Lübeck, perfect for rail travellers

Customer review rating 4.4/5

Joachim Couples - 21/07/2018 Confirmed reviews ALL

Small, but quiet and clean rooms, bed sufficiently comfortable, cramped vehicle hall, friendly staff,

Great stay in Lübeck.

Customer review rating 4.4/5

Vegard. Families - 19/07/2018 Confirmed reviews ALL

Great town, great room, friendly staff good breakfast. What more can you ask for?

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Excelsior Lübeck

OK, but the straff needs a course in people handling

Customer review rating 4.4/5

Olaf A. Couples - 19/07/2018 Confirmed reviews ALL

Nice Hotel, god breakfast. Clean rom, the staff need a course in people management. We felt we were a nessary pain they had to endure. They claimed they spoke english, but when we spoke english they said they didnt understand. One of the hottest weeks in Lubeck and they did not have any shade on the terrasse.

Dear Olaf, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sebastian Horn General Manager

Nice hotel

Customer review rating 4.4/5

Frida Families - 19/07/2018 Confirmed reviews ALL

It's a nice hotel near the Centre of Lübeck. Nice breakfast and friendly staff.

Dear Frida, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sebastian Horn General Manager

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