Mercure Vung Tau

Customer review rating (ALL Rating) 4.5/5 1,207 reviews

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Mercure Vung Tau - Image 1
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03 06 Ha Long Street, Ward 2, 790000 VUNG TAU, Vietnam

Description

Hotel extras

  • Our secluded beach area offering guests a sense of privacy and serenity

  • The stunning Mediterranean-inspired decor infusing throughout the hotel

  • The first international four-star hotel centrally located in Vung Tau City

  • A boutique resort concept that caters to all tastes, especially for couples & families

Our accommodation(s)

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Hotel location

Mercure Vung Tau

03 06 Ha Long Street, Ward 2
790000 VUNG TAU
Vietnam

GPS:10.326469, 107.081345

Telephone
Fax +84 254 3522 990

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

BREEZES

Idyllically overlooking our turquoise beach, with all the comfort and space you deserve, Breezes Restaurant is a perfect venue with the breezy vibe. Our sumptuous cuisine is perfectly presented and crafted to make your dining experience sublime.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,207 reviews

TripAdvisor Rating  5.0/5  1,055 reviews

Good stay

Customer review rating 4.0/5

Fiona Families - Confirmed reviews ALL

Rooms were spacious and clean. Staff was all very friendly and helpful. The only downside was the beach... It looks totally different in real life than in the photos advertised on their website. There were lots of stones, making it difficult to swim. In the morning, the water rose and covered the sand, so it's not possible to swim.

Dear Ms Dung, We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thien Dao Assistant Guest Relations Manager

Good stay in Vung Tau

Customer review rating 4.0/5

Mr A. Couples - Confirmed reviews ALL

Well upon arrival the front desk women misread my visa stamp in my passport and was ready to deny my reservations. I had to show her the actual visa to satisfy her. Then was served a weak green tea as a welcome drink. The room was ok. Had to take apart the drain in the shower to fix the overflowing water issue. Only half the electrical outlets in the room worked. Other than that the room was ok. The pool was nice and clean. Also the breakfast was good. Ate dinner at the restaurant one night and was shocked at the prices. Overall it was a good experience.

Dear Mr James, We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thien Dao Assistant Guest Relations Manager

Well Located, Good Stay

Customer review rating 5.0/5

Tuyen Couples - Confirmed reviews ALL

Room, Restaurant, Services were all perfect

Dear Mr Tuyen, On behalf of the Management and staff of Mercure Vung Tau, we would like to thank you for sharing your experience. We are happy to know that you enjoyed your stay and got a good impression with us and that we have met your expectations. At Mercure Vung Tau, we always strive to improve our service to make our customer happy and satisfied, and your comment really bring a great deal of motivation to us. Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff. Once again, I would like to thank you for choosing Mercure Vung Tau as your destination. Hope to see you in the near future. With warm regards, Thien Dao Assistant Guest Relations Manager

Amazing trip !!!

TripAdvisor rating 5.0/5

Henry994 TripAdvisor review

I had absolutely an amazing stay! All the staff were very friendly, helpful, polite,… They went above and beyond to everything I needed even when when they were so so busy especially Ms Chi, Le and Phung and Mr Dat at night shift. I appreciate it a lot. The rooms are spacious and clean. Beds and pillows are comfortable. The housekeeping did a great job. Thank you! The view from the restaurant is incredible. Would be back and stay here again!

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thien Dao Assistant Guest Relations Manager

Not so well location

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

This is my 1st stay with Mecure so I have no idea about the location difference of the Hillside rooms when making my booking in Agoda. With the Hillside room, we are in an independent area and my friend and I have to walk a while and then cross the street under the heavy sun to get to the main areas on the other side of the street with pools, restaurant, picnic area and other facilities. To be clear, the receptionist has informed us about this inconvenience when check-in and asked us whether to change our rooms with a better one located in the main areas, but of course, with an extra fee equals to more than 50% of the cost we have paid AGODA. We have refused that offer and kept the room. I suggest there should be a notice for the guest booking through a 3rd party like Agoda about the difference in location so that we can have a better decision from the origin.

Dear Ms Khanh, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with the location of the Hillside rooms and understand how it impacted your overall experience. We strive to provide clear information about our room locations and amenities to ensure that our guests can make informed decisions. It’s clear from your feedback that we fell short in this regard, especially for bookings made through third-party platforms like Agoda. We appreciate your suggestion and will work on improving our communication to better highlight the differences in room locations. We are glad to hear that our receptionist addressed the issue promptly, even though the additional fee for a room in the main area was not ideal. Your feedback is valuable and will help us in our ongoing efforts to enhance our guests' experience. We hope you consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future. Thank you once again for your feedback. Thien Dao Assistant Guest Relations Manager

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Other web-users rate our hotel

  • 193 reviews 8.6/10 Location
  • 369 reviews 8.7/10 Room
  • 411 reviews 8.1/10 Service
  • 153 reviews 7.1/10 Food
  • 129 reviews 8.2/10 Breakfast
  • 125 reviews 8.6/10 Cleanliness
  • 119 reviews 7.4/10 Comfort
  • 108 reviews 7.4/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.