Mercure Sunshine Coast Kawana Waters

We stayed on a Friday and Saturday night. The purpose of our visit was to catch up with family and friends. Room - very comfortable Staff - Friendly and helpful Food - very nice Buffet Breakfast - reasonable for the price, not enough staff on Sunday morning. We will return no problem!

Nice clean and comfortable room, service was great, restaurant was good with a good selection of very tasty meals but the wait staff were excellent and fun, made every diner a really enjoyable experiance, would definately go back just to have the same girls look after us again.

Generally speaking, a good hotel experience let down by poor restaurant service. Check in to the hotel was quick, efficient and easy. Recommendations were given by front desk staff as to some great nearby dining options. Room was very clean and well configured for out little family (the kids loved the rainfall shower head). Visit was let down by incredibly poor service at the restaurant in the evening where I was essentially ignored by multiple service staff while they tried to figure out how to void something in the system however the couple that walked in after me who were ‘regulars’ were shown straight to a table. Breakfast time similar and no explanation of eggs cooked to order if scrambled wasn’t your choice. I think the F & B staff could do with a refresh in service beginning with something simple……Hospitality is?

Poor staff service (except in the restaurant) let this motel down. Otherwise the motel had no faults. Customer service makes all the difference and it’s completely dysfunctional here, so I’d never go back. On the positive side, there was a stove, a toaster, cooking equipment and a freezer compartment.

Nice 3 story hotel, large well appointed rooms. Buffet breakfast was excellent. Fast WiFi, large tv's with foxtel, Netflix, good location , shame there is no pool but probably not the market they are after. Would definitely return. Easy parking available.