Fairmont El San Juan Hotel 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 636 件のレビュー

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, プエルトリコ

説明

ホテルのその他の情報

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

当ホテルの客室

ホテル所在地

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
プエルトリコ

GPS:18.442995, -66.019684

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  636 件のレビュー

トリップアドバイザーの評価  4.0/5  1,885 件のレビュー

Fairmont perfection

トリップアドバイザーの評価 5.0/5

Voyage22536462049 トリップアドバイザー認証口コミ

This review is long overdue. I’ve been fortunate enough to travel all over the world and stay at some phenomenal hotels. This is one of my all time favorites. It’s classic and classy and the service is absolutely excellent.The food is excellent.Housekeeping is excellent. The grounds are beautifully kept. The cabanas are fabulous. The beach is beautiful. The casino is awesome.The Carnival Cruise atmosphere is nowhere to be found. They missed the mark on nothing. We had a smaller group business trip and they hit it out of the park. If you’re looking to book a trip for your company, this is the hotel you want. A special thank you to Josue at the beautiful lobby bar.I have never had anyone make me a drink with that much care and passion for their craft. He made the best Negroni I’ve ever had or will have. Have him make you a drink and listen to him tell you the history of different cocktails. It’ll be one of your favorite memories of this place, I promise.

Classic Elegance

トリップアドバイザーの評価 5.0/5

Melanie B トリップアドバイザー認証口コミ

Hotel is beautiful and gives the feeling of elegance and classic elegance. The ambiance is stunning and staff are helpful. A 5 star review to Laura in the restaurant overlooking the pool. Friendly, well informed as to menu, area and hotel. Made our stay memorable.

Thank you for taking the time to share your wonderful review. We are delighted to know that our hotel’s classic elegance, ambiance, and attentive service made your stay so memorable. It brings us great joy to hear your kind words about Laura at the restaurant. She is truly dedicated to creating exceptional dining experiences, and we will proudly share your praise with her and the entire team. We appreciate your recognition and look forward to welcoming you back for another elegant and relaxing stay at Fairmont El San Juan Hotel.

Pool Bar is Vibes

トリップアドバイザーの評価 5.0/5

cheese l トリップアドバイザー認証口コミ

Had a great time! Just wanted to send a shoutout to Efraim and all the guys at the pool bar (didnt catch all of their names but they were equally awesome!) Enjoyed all the “Mezcal Surprise” cocktails 🍹 Beach was lovely, pool was great. Lobby was super vibey. Wish the music was a little louder and lasted longer on DJ days, but I understand not every guest appreciates that so it’s for sure a balance. Room was a lil dirty, tv was kinda glitchy, but honestly it was fine - the resort is still trying to recover from hurricanes and covid so I think things will get better in time. We will be back!

Thank you for taking the time to share your experience with us. We’re truly delighted to know you had such a great time and that Efraim and the entire pool bar team made your visit memorable. They will be thrilled to receive your shoutout—especially for the popular Mezcal Surprise cocktails! It’s wonderful to hear that you enjoyed our beautiful beach, lively pool atmosphere, and the energetic vibe of our lobby. We appreciate your note about the music during DJ days; we always aim to strike the right balance for all guests, and your feedback helps us continue fine-tuning these experiences. Regarding your room, we’re grateful for your understanding as our island and property continue recovering from past hurricanes and pandemic-related impacts. Please know that your comments have been shared with our housekeeping and engineering teams to ensure continued improvements. We look forward to welcoming you back for another great stay in the near future.

Fairmont El San Juan Hotel (PR): Awesome Pools & Casino

トリップアドバイザーの評価 5.0/5

151mishab トリップアドバイザー認証口コミ

I visited the Fairmont for a “Sushi Fest.” I was visiting a friend from the U.S. and absolutely fell in love with the hotel. It has gorgeous pool and a nice beach, a great casino with live dancers in feathery outfits, and beautiful Christmas decorations. There was also an upscale “Meat Market” restaurant and bar. I didn’t eat at it, but we ordered drinks and it was a great vibe. The club we went to for Sushi Fest was called “Brava.” If I was visiting with my husband and needed a hotel, this would be the top of my list. I highly recommend!

Thank you so much for sharing your wonderful experience with us. We are delighted to know that your visit during “Sushi Fest” left such a memorable impression and that you truly enjoyed the beauty and energy of our hotel. It’s great to hear that you loved our pools, beach, casino entertainment, and the festive holiday atmosphere throughout the property. We’re also happy that the vibe at Meat Market and Brava added to your stay—both are guest favorites for great drinks and nightlife. Your kind words and high recommendation mean a great deal to our team. Whether you are visiting friends or planning a trip with your husband, we would be honored to welcome you back and create another exceptional stay for you.

Rooms with Mold or Blood Stains. Not a good choice.

トリップアドバイザーの評価 1.0/5

bradjs2015 トリップアドバイザー認証口コミ

We stayed in this hotel in February in a room with mold and had very poor service. The hotel offered us four nights to return as guests of the hotel. While the room was much cleaner, there was a large blood stain on the bed. You can find rooms without mold and without blood for much less than the $550 charged for this problematic experience.

Thank you for taking the time to share your feedback. I am truly sorry to learn that your recent stay did not meet your expectations, especially after returning as our guest. This is certainly not the impression we want to leave, and I understand how concerning the situation you described must have felt. Please know that our housekeeping and engineering teams follow strict cleanliness and safety protocols, and what you’ve noted is far from our standard. We have already shared your comments internally so we may review the room in question and address any housekeeping or maintenance concerns immediately. We appreciate your loyalty in giving us another opportunity, and I apologize that your experience fell short.

との提携 TripAdvisor

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周辺の他の施設

Park Royal Home Stay Club Cala managed by Accor (Opening Novembe 4 つ星

At 46.445 km

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