Fairmont El San Juan Hotel 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 718 件のレビュー

ベストレートをお約束
Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, プエルトリコ

説明

ホテルのその他の情報

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

当ホテルの客室

ホテル所在地

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
プエルトリコ

GPS:18.442995, -66.019684

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  718 件のレビュー

トリップアドバイザーの評価  4.0/5  1,902 件のレビュー

A Classic that could use a little updating

トリップアドバイザーの評価 4.0/5

lisanN6703ZH トリップアドバイザー認証口コミ

The hotel could benefit from some updates, as signs of wear and tear are noticeable, especially in the rooms and it appears to be understaffed. It often feels like much of what you’re paying for is the entertainment in the lobby. While the hotel advertises a Saturday poolside DJ, there was no DJ this past Saturday. Adding more island flavor to the pool area would greatly enhance the experience. Breakfast at Caña is excellent, especially when it’s included as part of a travel package.The refillable water bottles provided are a great idea, but there is no refill station in the lobby—only in one area of the property. At night, guests have no option to refill bottles and must purchase water instead. Overall, the lobby remains the highlight of the hotel and has always been its strongest feature

Amazing trip, incompetent concierge

トリップアドバイザーの評価 5.0/5

Lisa S ファミリー - トリップアドバイザー認証口コミ

We had a wonderful trip! The pools were amazing, the service at the restaurants was great and the rooms were beautiful and clean. Jorge Juan, our waiter at the pool was wonderful! My only complaint is the concierge. I emailed them ahead of time about sending formula and diapers via Amazon for my baby, and I told them when I was arriving. They said they could be very accommodating, but they failed to mention that the room where they hold the packages is closed on Sundays... and of course we arrived on a Sunday. More importantly, when I asked about gluten free options, they said there were two restaurants at the hotel I could eat at and one 20 minutes away. This made it sound so depressing but fortunately, they were so inaccurate! All of the restaurants at the hotel had gluten free options (so 5 or 6 instead of 2). We drove to the one that was "20 minutes" away. It took 40 minutes to get there and their menu was abysmal. I have no idea why they suggested we go there. Rest assured, if you are gluten free, Puerto Rico has amazing options. Il Sole at the hotel has gluten free pasta too! Also check out Bari in old San Juan that has gluten free pizza! At some restaurants you do have to explain gluten free more than you would in other places, but the food is there.

Thank you for taking the time to share such detailed feedback regarding your recent stay at Fairmont El San Juan Hotel. We are truly pleased to hear that you enjoyed your overall visit, particularly our pools, dining experiences, and the service provided by Jorge Juan at the pool. Your kind comments about our rooms and restaurant teams are sincerely appreciated. At the same time, we are genuinely sorry for the frustration you experienced with our concierge services. Your feedback regarding package handling procedures and the guidance provided for gluten-free dining options is both concerning and valuable. This is not the level of clarity, accuracy, or personalized assistance we strive to deliver. Please accept our sincere apologies for the inconvenience this caused, especially while traveling with your baby and navigating dietary needs. Your comments have been shared with our leadership team so we may review our internal communication, operating hours, and dining recommendations to ensure more consistent and reliable guidance for our guests moving forward. We truly appreciate you bringing these matters to our attention and are grateful for the opportunity to improve. We hope to have the chance to welcome you back in the future and provide the seamless, attentive experience you rightfully expect from our team.

We loved the Fairmont Hotel

トリップアドバイザーの評価 5.0/5

Michele R トリップアドバイザー認証口コミ

The hotel is beautiful, we went to my best friend to celebrate her birthday, we have an amazing time the facilities are spectacular, we enjoyed he oool so much ave the area in the beach, Juan our waiters give us a outstanding service.. And Maria Isabel set us in a day that will be in one the best memories. Best service, best Hotel.

Thank you sincerely for sharing such a beautiful review following your recent stay with us at Fairmont El San Juan Hotel. We are truly delighted to know that you chose our hotel to celebrate such a special occasion as your best friend’s birthday, and even more pleased that the experience became one of your most cherished memories. Your kind words about our facilities, pool, and beach area mean a great deal to our entire team. It is especially rewarding to hear your recognition of Juan for his outstanding service, as well as Maria Isabel for helping create such a memorable day. We will be sure to share your wonderful compliments with them — moments like these are exactly what they strive to create. Thank you again for choosing Fairmont El San Juan Hotel. We look forward to welcoming you back for many more unforgettable celebrations.

Rememberable

トリップアドバイザーの評価 5.0/5

Carl F トリップアドバイザー認証口コミ

I have been coming to the El San Juan Hotel for four years, and the way you are treated here is the reason I keep coming back. Julissa and her team at the front desk are always available and consistently go above and beyond. The afternoon team of Melanie, Coralys, Talia, and last but not least, Maria, made an effort to know everyone’s name and give great tips on what to do outside the hotel. Francis is always a welcoming face at the front desk, and Shirley made the checkout process seamless. Out by the pool, Enwil and Andrea were incredibly pleasant and set a great vibe for their team, making sure no cup stayed empty for long. Their staff helped make a birthday and going-away celebration feel truly special. I always feel at home at the El San Juan Hotel and can’t wait for my next visit!!!!" -Carl

Thank you sincerely for your wonderful review and for choosing Fairmont El San Juan Hotel as your home away from home over the past four years. Your continued loyalty truly means the world to us. We are delighted to know that the genuine care and personalized service provided by Julissa and her front desk team continue to make each visit memorable. Your kind recognition of Melanie, Coralys, Talia, Maria, Francis, and Shirley is especially appreciated — taking the time to know our guests by name and create seamless experiences is at the heart of what we do. It is also a pleasure to hear that Enwil and Andrea helped create such a vibrant and welcoming atmosphere by the pool, ensuring your birthday and going-away celebration felt truly special. Moments like these are exactly what we strive to deliver. Thank you again for your loyalty and for sharing such thoughtful feedback. We look forward to welcoming you back very soon for another unforgettable stay.

Great layover

トリップアドバイザーの評価 4.0/5

Jacque A トリップアドバイザー認証口コミ

It was great to see all the environmental friendly amenities. The hotel has a lot of wear and tear, our bathroom door kept getting stuck. Rooms were spacious and clean. Staff was friendly and helpful. Nice little walk to the beach.

Thank you for taking the time to share your feedback following your recent stay with us at Fairmont El San Juan Hotel. We’re pleased to hear that you enjoyed our environmentally friendly amenities, found your room spacious and clean, and appreciated the friendliness of our team, as well as the convenient walk to the beach. At the same time, we sincerely regret the inconvenience caused by the bathroom door and appreciate you bringing this to our attention. Your comments are valuable, and they have been shared with our engineering team as we continue our ongoing efforts to maintain and enhance our guestrooms. Thank you again for choosing to stay with us during your layover. We hope to have the opportunity to welcome you back in the future for an even more seamless experience.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 525 件のレビュー 9/10 ロケーション
  • 995 件のレビュー 5.4/10 客室
  • 2,416 件のレビュー 8.4/10 サービス
  • 5 件のレビュー 0/10 インターネット
  • 750 件のレビュー 8.1/10 料理
  • 726 件のレビュー 7.8/10 雰囲気
  • 554 件のレビュー 9/10 プール
  • 435 件のレビュー 3.9/10 清潔さ

Powered by Trustyou

周辺の他の施設

Park Royal Home Stay Club Cala managed by Accor (Opening Novembe 4 つ星

At 46.445 km

ホテルを表示