Fairmont El San Juan Hotel 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 1,322 件のレビュー

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

説明

ホテルのその他の情報

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

当ホテルの客室

ホテル所在地

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  1,322 件のレビュー

トリップアドバイザーの評価  4.0/5  1,750 件のレビュー

Disappointed !!! I have stayed here many times before but never again

トリップアドバイザーの評価 2.0/5

Donna G Couples - トリップアドバイザー認証口コミ

The Bungalow/ Room smells of mild dew , the fridge leaks and the door does not lock properly . I have address these problems with the front desk and nothing has been done .the staff is lovely and the hotel lobby and restaurant are very nice . It was a disappointment because of the room .

Mayra the housekeeper is a STANDOUT employee! She made our stay.

トリップアドバイザーの評価 5.0/5

Brittany V トリップアドバイザー認証口コミ

My husband and I got married in San Juan last weekend. Although we had booked a ground level poolside villa, there was a mix up with our reservation. The hotel comp'd a night which we appreciated and the overall experience and service was wonderful. I never write reviews but the main reason I am here is because of the service we received from Mayra, the housekeeper. who assisted room 265. She deserves a promotion just on genuine kindness and willingness to help. Coming from a restaurant management background, she is someone I wish we could have hired and someone I hope this hotel truly values as an employee. She blew us away with her service and was what made our stay standout. She mentioned she has been with the hotel for a long time and I hope she gets a promotion very soon!

Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that Mayra went above and beyond to make your visit memorable. Your recognition of Mayra’s dedication and genuine kindness means the world to us. She is indeed a valued member of our team, and we will ensure that she is recognized for her outstanding service. Your feedback will surely brighten her day and reinforce the pride we feel in having her as part of our team. We’re thrilled that we could contribute positively to your special occasion and that our efforts helped make your wedding weekend even more memorable. It was truly our pleasure to host you and provide a comfortable and welcoming experience. We hope to welcome you back for another visit in the future. Congratulations once again on your marriage, and we wish you all the best in this exciting new chapter of your lives!

If you expect to do some work or to relax, this is not the place for you.

トリップアドバイザーの評価 2.0/5

mrchicago2010 Couples - トリップアドバイザー認証口コミ

The Internet service is virtually nonexistent and you have to go to the conference center in order to get a decent signal and deal with crowds and noise which is very difficult if you have any meaningful work to do. The front desk was completely unconcerned and unhelpful, and would not even give me the code to the conference center, which I had to ask someone there for. There is loud music piped through the entire complex and very difficult to just relax by the pool. Service is variable from very poor to excellent, just not consistent with a high-level hotel. The gym, however it was excellent! Food very overpriced and of mediocre quality, but many restaurants within short walking distance that were reasonably priced and very good. Was supposed to get an upgrade and was told that all superior rooms were taken however the hotel appears to be almost deserted with maybe 20% occupancy so this did not seem reasonable.

Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the challenges you experienced, and we truly value your input as it helps us improve our services. We regret to hear about the inconvenience caused by the internet service and noise levels during your stay. Your comments regarding the front desk’s service and the difficulties in accessing the conference center are particularly concerning, as our goal is to provide attentive and helpful service at all times. Please rest assured that we will address this with our team to ensure we handle such requests better in the future. We also apologize if the noise around the pool area affected your ability to relax. We are continuously working on ways to enhance the guest experience, including maintaining a serene atmosphere in all areas of our property. Regarding the food and room allocation concerns, we aim to deliver quality and value in all aspects of our service, and we are sorry to hear that we fell short in meeting your expectations. We will review your feedback with our management team to improve on these matters. We are pleased to know you enjoyed the gym, and we hope you were still able to make the most of your time in the area despite these challenges. We would greatly appreciate the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Thank you again for your comments.

This place made us so sad we left a day early

トリップアドバイザーの評価 1.0/5

HUNTERR758 Couples - トリップアドバイザー認証口コミ

In 38 years of travel, we’ve never stayed at a worse place. I booked through Amex fine hotels, so I did not expect mayhem. A long weekend turned into” let’s get out of here FAST!” Poolside room meant back parking lot next to water pumps with no pool in site, a broken security door for 2 days that took 5 people to finally fix, a baby crying through paper thin walls, paint chipping everywhere, terrible housekeeping, flooding of sidewalks, broken coffee maker, a refrigerator that every 3-6 minutes made smashing noises, rude and spooky waitstaff who talked about how much they loved Trump as if he were a God , skidoos all over beach and loud annoying music, so the idea of quiet beach waves is non existent, cats everywhere, house cleaners who watch tv in room and get to room at 5 pm, marginal food—— their steakhouse was so salty, we nearly went into renal failure,…… we just kept taking Ubers to a marvelous Arts Theater movie house wishing San Juan was the place we had so wonderfully remembered and loved for so many years before Maria. Very very shabby.

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations, and we regret the challenges you faced. Our team strives to provide a seamless and enjoyable experience for all guests, and it’s disappointing to know we fell short during your visit. We are addressing the issues you mentioned with urgency, particularly the maintenance concerns and the level of housekeeping service, as these are not reflective of the standards we aim to uphold. Additionally, we are reviewing our practices to ensure a peaceful and comfortable environment for all our guests. Your comments are invaluable to us in our continuous effort to improve. Should you choose to stay with us again, we would love the opportunity to restore your confidence in our property. Please feel free to reach out to me directly, and I will personally see to it that your experience is a positive one.

Old World Charm

トリップアドバイザーの評価 4.0/5

Sherpa06227519630 トリップアドバイザー認証口コミ

The service was fantastic as always. Joseph, Carmen, Maria, Thalia, Stephanie, Gabriel, the entire Concierge team were great. But with each subsequent trip to the hotel, the facilities appear older and older. Beautiful grounds that blend in with nature. Breathtaking entry way, gorgeous art deco lobby but then it’s not so beautiful when you have buckets catching water from a leaking roof. Well appointed rooms but you can see the wear and tear. Big thank you to the staff for providing us with the aloe plant.

Thank you so much for sharing your experience and for recognizing the dedication of our team members—Joseph, Carmen, Maria, Thalia, Stephanie, Gabriel, and the entire Concierge team will be thrilled to know their service made a difference in your stay. We’re delighted that you enjoyed the charm of our property, from the Art Deco lobby to the natural beauty surrounding our grounds. We do, however, apologize for any inconvenience caused by the visible signs of wear, and we’re actively working on plans to refresh these areas to maintain the elegance and comfort we aim to provide. Your feedback regarding the leaking roof has been noted, and our maintenance team is already addressing it to ensure a more seamless experience for future guests. Thank you for your patience and for highlighting this area where we can improve. We look forward to welcoming you back and ensuring your next stay exceeds all expectations.

との提携 TripAdvisor

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