Fairmont El San Juan Hotel 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 647 件のレビュー

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, プエルトリコ

説明

ホテルのその他の情報

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

当ホテルの客室

ホテル所在地

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
プエルトリコ

GPS:18.442995, -66.019684

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  647 件のレビュー

トリップアドバイザーの評価  4.0/5  1,887 件のレビュー

Do not stay here

トリップアドバイザーの評価 1.0/5

Inspire28277704492 トリップアドバイザー認証口コミ

I recently stayed here, selected it because we have stayed at so many Fairmonts from Playa del Carmen, DC, Del Mar, Austin and they never disappoint. However this one was horrible. I sustained an injury at the hotel caused by hotel bathroom layout that required a 5 night stay in the hospital. this meant my husband had to stay additional nights above what we booked. We were told the additional nights would be discounted they were minimally however the problem is we were double charged on two different credit cards one for the full itinerary with the additional days as the statement shows and another card was charged without explanation. I have repeatedly called and attempted to correct the issue without anyone calling me back. 5 voicemails multiple days.

Thank you for taking the time to share your experience. We are truly sorry to learn about the circumstances surrounding your stay and, most importantly, about the injury you sustained while with us. This is certainly not the experience we want any guest to have, especially someone who has chosen Fairmont properties repeatedly and placed their trust in our brand. We are equally concerned by your comments regarding the billing issues and the lack of timely follow-up. Please accept our sincere apologies for any frustration this caused during what was already a very difficult time for you and your family. This does not reflect the level of service and communication we strive to provide. Your feedback has been shared with our leadership and finance teams for immediate review. We would very much appreciate the opportunity to look into this matter further and ensure everything is properly clarified and resolved. If you are willing, please contact us directly at 787-308-2799 at your convenience with your reservation details so we may assist you personally. Thank you again for bringing this to our attention. We truly regret the impact this experience had on your perception of our hotel.

What a stinker of a place. Awful dangerous and a health warning should be posted with this hotel

トリップアドバイザーの評価 1.0/5

danielgH9627RE トリップアドバイザー認証口コミ

We turned up after 23 hours of travelling. Got a rollicking for turning up so late even though it wasn’t our fault . Room was awful puddle of water greeted in doorway. No lights worked so we was completely in the dark. Kettle didn’t not work. No water in the room either. Then the most horrendous thing was when I tried to plug my phone in the socket between the beds disintegrated. Faulty towers eat your heart out

Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you encountered upon arrival and throughout your stay. This is certainly not the impression we hope to leave, and we understand how disappointing it must have been after such a long day of travel. The conditions you described are not reflective of our usual standards, and we take your comments very seriously. Our engineering and housekeeping teams have been alerted to review the room thoroughly, including lighting, amenities, and safety features, to ensure everything is functioning properly for all future guests. We would very much appreciate the opportunity to look into your stay in more detail and address these concerns directly. If you are willing, please contact us at your convenience so we may assist you personally and work toward a proper resolution. Thank you again for bringing this to our attention. We hope we may have the chance to restore your confidence in a future visit. Warm regards

Fairmont perfection

トリップアドバイザーの評価 5.0/5

Voyage22536462049 トリップアドバイザー認証口コミ

This review is long overdue. I’ve been fortunate enough to travel all over the world and stay at some phenomenal hotels. This is one of my all time favorites. It’s classic and classy and the service is absolutely excellent.The food is excellent.Housekeeping is excellent. The grounds are beautifully kept. The cabanas are fabulous. The beach is beautiful. The casino is awesome.The Carnival Cruise atmosphere is nowhere to be found. They missed the mark on nothing. We had a smaller group business trip and they hit it out of the park. If you’re looking to book a trip for your company, this is the hotel you want. A special thank you to Josue at the beautiful lobby bar.I have never had anyone make me a drink with that much care and passion for their craft. He made the best Negroni I’ve ever had or will have. Have him make you a drink and listen to him tell you the history of different cocktails. It’ll be one of your favorite memories of this place, I promise.

What an absolute pleasure to read your wonderful review. Thank you for taking the time to share such heartfelt feedback and for choosing to stay with us during your business trip. It means so much to know that, after traveling the world, you consider Fairmont El San Juan Hotel one of your all-time favorites. We’re delighted that every aspect of your stay—from our timeless ambiance and beautifully kept grounds to our cabanas, beach, casino, and thoughtful service—left such a lasting impression. Hearing that our team “missed the mark on nothing” truly inspires us to continue elevating every guest experience. Your kind words about Josue at The Lobby remind us why we are so proud of our colleagues. He embodies the passion and craft that make hospitality memorable, and we will be sure to share your praise with him. Knowing he created the best Negroni you’ve ever had—and shared the stories behind the cocktails—makes us incredibly proud. It was an honor to host your group, and we sincerely hope we have the opportunity to welcome you back for another exceptional stay filled with new memories. Warm regards

Classic Elegance

トリップアドバイザーの評価 5.0/5

Melanie B トリップアドバイザー認証口コミ

Hotel is beautiful and gives the feeling of elegance and classic elegance. The ambiance is stunning and staff are helpful. A 5 star review to Laura in the restaurant overlooking the pool. Friendly, well informed as to menu, area and hotel. Made our stay memorable.

Thank you for taking the time to share your wonderful review. We are delighted to know that our hotel’s classic elegance, ambiance, and attentive service made your stay so memorable. It brings us great joy to hear your kind words about Laura at the restaurant. She is truly dedicated to creating exceptional dining experiences, and we will proudly share your praise with her and the entire team. We appreciate your recognition and look forward to welcoming you back for another elegant and relaxing stay at Fairmont El San Juan Hotel.

Pool Bar is Vibes

トリップアドバイザーの評価 5.0/5

cheese l トリップアドバイザー認証口コミ

Had a great time! Just wanted to send a shoutout to Efraim and all the guys at the pool bar (didnt catch all of their names but they were equally awesome!) Enjoyed all the “Mezcal Surprise” cocktails 🍹 Beach was lovely, pool was great. Lobby was super vibey. Wish the music was a little louder and lasted longer on DJ days, but I understand not every guest appreciates that so it’s for sure a balance. Room was a lil dirty, tv was kinda glitchy, but honestly it was fine - the resort is still trying to recover from hurricanes and covid so I think things will get better in time. We will be back!

Thank you for taking the time to share your experience with us. We’re truly delighted to know you had such a great time and that Efraim and the entire pool bar team made your visit memorable. They will be thrilled to receive your shoutout—especially for the popular Mezcal Surprise cocktails! It’s wonderful to hear that you enjoyed our beautiful beach, lively pool atmosphere, and the energetic vibe of our lobby. We appreciate your note about the music during DJ days; we always aim to strike the right balance for all guests, and your feedback helps us continue fine-tuning these experiences. Regarding your room, we’re grateful for your understanding as our island and property continue recovering from past hurricanes and pandemic-related impacts. Please know that your comments have been shared with our housekeeping and engineering teams to ensure continued improvements. We look forward to welcoming you back for another great stay in the near future.

との提携 TripAdvisor

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周辺の他の施設

Park Royal Home Stay Club Cala managed by Accor (Opening Novembe 4 つ星

At 46.445 km

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。