Fairmont El San Juan Hotel 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 663 件のレビュー

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, プエルトリコ

説明

ホテルのその他の情報

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

当ホテルの客室

ホテル所在地

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
プエルトリコ

GPS:18.442995, -66.019684

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  663 件のレビュー

トリップアドバイザーの評価  4.0/5  1,892 件のレビュー

Amazing service at the Beach/Pool

トリップアドバイザーの評価 5.0/5

dnice1120 トリップアドバイザー認証口コミ

We were visiting Puerto Rico for the Bad Bunny concert and the Fairmont did not disappoint. The staff is amazing, especially Wilifred, Enwil and the pool staff (I believe her name was Ashley or Jessica.) We look forward to coming back!

Decent meeting hotel. Tech issues are a problem

トリップアドバイザーの評価 3.0/5

hockessin1 トリップアドバイザー認証口コミ

Decent hotel. Updated facility in a nice location...close to airport but still quiet. TV in room is programmed to turnoff after an hour or so...complete pain to get back on. Charging plugs are so worn that they won't deliver current to USB or hold a 110 V plug. Many Room light switches don't work. Desk light is inoperable. Room cleaners have LOUD conversations down the hallway a lot.

Extremely Disappointed

トリップアドバイザーの評価 3.0/5

Dewana W トリップアドバイザー認証口コミ

Unfortunately, this was not the experience we expected from a luxury resort at this price point. Service throughout the hotel was consistently poor. It was difficult to reach anyone by phone, restaurant reservations were unavailable, and valet service was unresponsive, staff often looked at us without offering help. Our room was missing basic amenities such as bathrobes, and the lotion bottle was empty upon arrival. Dining was another disappointment. The food quality did not match the hotel’s reputation, and servers were unwilling to explain menu items when asked, which made the experience feel rushed and unwelcoming. For $700 per night, guests should receive attentive service, warmth, and thoughtful details. Sadly, this stay fell far below those expectations.

Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet the level of service and attention you rightfully expected, particularly given the rate and positioning of our resort. Your comments regarding service responsiveness, room readiness upon arrival, valet experience, and dining interactions are concerning and not reflective of the standards we strive to uphold. Missing amenities, difficulty reaching team members, and feeling unattended or rushed are unacceptable, and we sincerely regret the frustration this caused during your stay. We also appreciate you highlighting your dining experience. Hospitality should always feel warm, informative, and welcoming, and we are disappointed that this was not conveyed through our restaurant service. Your feedback has been shared with our leadership teams so these matters can be addressed with urgency and care. While we cannot change the experience you had, please know that your comments are being taken seriously and are helping guide meaningful improvements. We would welcome the opportunity to reconnect with you directly, should you be open to it, to better understand the details of your stay and explore how we might regain your confidence. Thank you again for bringing this to our attention.

Buyer Beware: Resort Pass Scam

トリップアドバイザーの評価 1.0/5

mr_nicely トリップアドバイザー認証口コミ

We tried to book a cabana on resort pass but our car broke down before we headed over there and we were unable to go. We told them within 30minutes of booking and they took days to get back to us. They ended up charging us the full $360 for this and refused a refund despite having multiple that no one was using and us. This hotel is very scammy for such a high end resort. Buyer be ware.

Thank you for taking the time to share your feedback. We are truly sorry to learn of the unfortunate circumstances that prevented you from visiting the resort as planned. We would like to clarify that cabanas reserved through ResortPass are subject to the cancellation and refund policies agreed to at the time of booking, which are managed directly by that third-party platform. Unfortunately, once a reservation is confirmed, the hotel does not have the ability to override or modify ResortPass charges, even when the cabana ultimately goes unused. That said, we regret any delay in communication and understand how frustrating this situation must have been, especially given the unexpected nature of your circumstances. We would welcome the opportunity to review your experience further and ensure your concerns are properly addressed. Please feel free to contact us directly so we may look into this matter with the appropriate teams. Thank you again for your feedback.

Avoid

トリップアドバイザーの評価 1.0/5

Courtney M トリップアドバイザー認証口コミ

Absolutely awful experience. Chairs fill up by 8:30 Didn’t have a single good meal Housekeeping was MIA. Went two full days with no service after repeated calls Rooms are old and dark Beach is full of seaweed right behind hotel . Further down the beach it’s clear and blue. Lines for front desk and concierge are long. During our stay everyone at the desk was complaining about something. When you’re paying over 1300 a night you have some basic expectations. Do not go here

Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations, particularly during what should have been a memorable stay. The New Year holiday period is one of the highest-demand times of the year, and while this does not excuse any lapse in service, we sincerely regret the delays you experienced with housekeeping and the long wait times at our front desk and concierge. This is not the level of efficiency or attentiveness we strive to provide, and your comments have been shared with our leadership team for immediate review. Regarding the beach conditions, seaweed is a natural and seasonal occurrence along our coastline and can vary daily based on weather and ocean currents. Our team works diligently to maintain the beach area; however, these conditions are sometimes beyond our control. We appreciate your understanding. We also regret that our dining offerings and accommodations did not leave a positive impression. Your feedback is valuable as we continue to enhance both our culinary experiences and ongoing room improvements. We understand that when choosing a hotel at this price point, expectations are understandably high, and we are disappointed that we did not deliver the experience you anticipated. Thank you again for sharing your perspective.

との提携 TripAdvisor

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周辺の他の施設

Park Royal Home Stay Club Cala managed by Accor (Opening Novembe 4 つ星

At 46.445 km

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。