Fairmont El San Juan Hotel 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 1,285 件のレビュー

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

説明

ホテルのその他の情報

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

当ホテルの客室

ホテル所在地

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  1,285 件のレビュー

トリップアドバイザーの評価  4.0/5  1,762 件のレビュー

Saved our trip! Wonderful Resort!

トリップアドバイザーの評価 5.0/5

Sawcut Couples - トリップアドバイザー認証口コミ

We stayed 2 days at another nearby hotel which was nice. We happened to walk over to the ESJ one evening and were impressed by the bar and evening life and the overall resort. After leaving the other hotel we ventured off to a pre reserved Airbnb which end up being a total mess. We came straight back to this resort and booked 4 nights. The best thing we could have ever done. The staff to check us in were very accommodating and helped us relax. The rates were cheaper for so much more, and cleaner and nicer. The bartenders help us pick nice drinks. We stayed in an ultra nice villa and enjoyed easy beach access. All the staff in closing security greet you as guest with a smile. I highly rate this resort as it has multiple pools a gym, a few restaurants, and more. Wonderful resort, probably the best in the area.

A wonderful experience

トリップアドバイザーの評価 5.0/5

Pompomgirl123 トリップアドバイザー認証口コミ

A wonderful experience! We loved everything about this hotel. The service was excellent and the restaurant cuisine was world class. The Cana restaurant was our favorite and the waiters Alex and Alberto were awesome! We loved the pool and beach areas with the DJ. We also loved the Meat Market restaurant- food and service were excellent. We loved the nightclub and nightly entertainment in the lobby. Housekeeping was great and we loved the fragrance inside the hotel and our room after cleaning. We are used to high end hotels and first class travel and we would definitely stay here again.

Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed every aspect of your stay, from our world-class cuisine to the vibrant nightlife and entertainment in the lobby. It’s delightful to know that Alex and Alberto at the Cana restaurant made a lasting impression, and we’ll be sure to share your kind words with them. We’re also glad you loved relaxing at the pool and beach with our DJ, as well as savoring the food and service at the Meat Market restaurant. Your comments about the fragrance in the hotel and the cleanliness of your room truly make us proud of our housekeeping team. We are honored to have provided you with a stay that exceeded your high expectations. It would be our pleasure to welcome you back on your future travels. Until then, thank you once again for choosing to stay with us!

Better Than Anticipated

トリップアドバイザーの評価 5.0/5

639kathyc トリップアドバイザー認証口コミ

Reading recent negative reviews made me question our choice to stay here. Thankfully, it turned out much better than expected. The hotel is a quick ride from the airport, and though we arrived midday, our room was ready. We found everything to be clean and well kept, but not perfect. I didn't love that the bathroom door was a sliding one, and the bottom of the shower door had a wide gap, allowing water to leak out. But what I did love was the hospitality. The staff at the pools and especially the staff at the beach were friendly and accommodating. Sunscreen, bug spray and towels are free and available to hotel guests. While not located in a touristy area, there is a Foxwoods casino inside the hotel and plenty of restaurants within walking distance. We found two that we really liked and ate there multiple times. As for a party scene, there wasn't much of one, except for the few nights when the hotel welcomed guests on a company retreat. I imagine it might be different during the summer months. Overall, I'm happy to say we enjoyed our stay.

Thank you for sharing your experience and for giving us the opportunity to exceed your expectations! We’re thrilled to hear that you found our property clean, comfortable, and well-kept despite a few small imperfections. It’s especially rewarding to know that our team’s hospitality and beach amenities made your stay enjoyable. Your feedback about the bathroom door is valuable, and we will certainly review this with our maintenance team to see how we can improve. We’re also pleased you discovered great dining options nearby and enjoyed the quieter atmosphere during your visit. We hope to welcome you back in the future, perhaps during the busier summer months when the atmosphere is a bit livelier. Thank you again for choosing us and for sharing your positive experience!

Nice resort

トリップアドバイザーの評価 4.0/5

momofmombo Couples - トリップアドバイザー認証口コミ

We had a nice trip here. Very close to the airport. Pros : Kenneth at front desk... Amazing!!! Housekeeping staff... So accommodating and kind. Beautiful beach and pool area. Good food. Room was nice. We stayed in Banyan bungalow which was great. Cons: resort looking a little run down Food is very expensive. It's not all inclusive (which we knew going in) Location not really near anything. Need to Uber everywhere Overall we enjoyed our stay.

Thank you for sharing your experience with us! We are delighted to hear that you had a pleasant stay and appreciated the convenient location, our beautiful beach and pool area, and the Banyan Bungalow. Your kind words about Kenneth and our housekeeping team mean the world to us, and we will be sure to pass along your compliments. We also appreciate your constructive feedback regarding the condition of the resort, food pricing, and location. While we strive to provide an exceptional experience for all our guests, we understand there’s always room for improvement. Your comments will be shared with our management team as we continue to make enhancements for our guests’ comfort and satisfaction. Thank you again for your feedback. We hope to have the pleasure of welcoming you back in the future for an even better experience!

Loved it!

トリップアドバイザーの評価 5.0/5

hehdu Couples - トリップアドバイザー認証口コミ

We truly had a great stay here and definitely want to come back. We are not afraid to leave negative reviews when deserving but it was really awesome. Stayed on the 9th floor so there was no noise issue. The pool area is fantastic and the staff is among the nicest we have ever encountered. The hotel entrance area is stunning and we found the dining options quite OK. The only annoying issue was that the concierge recommended a restaurant (Euphoria) that was just a bad overpriced tourist trap and when we told them afterwards they were quite nonchalant about it. But we still give it 5 stars and plan to be back.

Thank you for your glowing review and for choosing to stay with us! We’re thrilled to hear that you had such a great stay and appreciated our pool area, stunning entrance, and especially our friendly staff—we strive to make every guest feel welcome and cared for. We sincerely apologize for your experience with the restaurant recommendation. Your feedback is invaluable, and we will address this with our concierge team to ensure that our suggestions better align with our guests’ expectations. We’re delighted to know that despite this issue, you still plan to return. We look forward to welcoming you back and making your next visit even better!

との提携 TripAdvisor

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