Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.9/5 1,427 reviews

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

Description

Hotel extras

  • Labeled ALLSAFE

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,427 reviews

TripAdvisor Rating  4.0/5  1,659 reviews

Perfeito !

TripAdvisor rating 5.0/5

andrea s TripAdvisor review

Perfect accommodation! Every detail thought out to better meet guests' expectations, staff education, wonderful swimming pools, shows at Cabaret do Chico, view from the room, the decades-old tree being preserved and beautiful... Everything was beautiful and perfect, but what caught my attention the most and will certainly never forget is the smell of the lobby, simply unforgettable. Unique experience .

There were nice moments but issues throughout

Customer review rating 1.5/5

Jennifer A. L. B. Couples - Confirmed reviews ALL

Everything was documented on my record so I don’t feel the need to reiterate the numerous issues we had. Unresolved issues included the missing cigars we reported to housekeeping and also the way our late checkout was handled and how I was essentially bothered by text message when I was already promised a 1pm checkout after speaking with reception. Overall, a very disorganized management program.

Dear Larry B., Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the topics mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and Gabriel has assured he has focused his attention to your matter accordingly.

Not worth the money at all.

TripAdvisor rating 1.0/5

Jennifer B TripAdvisor review

The way this hotel is run - starting with management presents major problems. Between disorganization and lack of communication between management and staff, rooms smelling like marijuana, door locks breaking, leaks in the hotel, and overall age showing all over the hotel- this fairmont does NOT hold up to the standards of what I would expect. Especially for the exorbitant amount of money that we spent on this hotel.

Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. We offer our sincere apologies if the service you received was anything short of exceptional. Also, we're very sorry if our commitment to maintaining pristine accommodations didn't shine through during your visit and for the inconvenience you encountered during your stay. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be discussed with our team.

Old, stinky and leaky

Customer review rating 0.5/5

La Families - Confirmed reviews ALL

This hotel is old. The rooms stink like sewage. My shower leaked leaving a pool of water in my room daily. The hotel staff don’t listen. I complained multiple times and nothing ever fixed. I submitted my flight details 3x and requested airport transfer. They told me the hotel did not offer this service. I ubered to the hotel and then they gave me a car to return. Just bizarre!

Dear Lovella A., Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate your sharing your concerns.

Location was good

Customer review rating 2.0/5

Ali M. Families - Confirmed reviews ALL

We were all disappointed! Multiple issues required significant management training and interventions: 1. Your employees were not accommodating, both at the front desk and in the restaurant, where we had breakfast almost every day. 2-Shower door was not closing and water was gushing out of the shower! 3-Food at the restaurant had no variety, something every day!

Dear Ali M., Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns.

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Other web-users rate our hotel

  • 539 reviews 8.7/10 Location
  • 1,027 reviews 5.5/10 Room
  • 2,061 reviews 8.5/10 Service
  • 6 reviews 0/10 WiFi
  • 623 reviews 7.9/10 Food
  • 561 reviews 8.8/10 Pool
  • 384 reviews 4.3/10 Cleanliness
  • 301 reviews 4.6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.