Mercure Oxford Hawkwell House Hotel 4 stars

Room very poor, badly designed Hair dryer the other side of the room from a mirror Door lock for the bathroom was broken TV was at an angle as if it was about to fall off the wall Difficult to open the fridge No discount shown on the receipt for my Accor Business Card, I believe it was because there was none given. No hot food for breakfast

Fantastic service throughout

Lovely bedroom, great breakfast and very smart hotel.

My wife and I really enjoyed this unique hotel, a great getaway from the more commercial same old type everywhere you go! There was an excellent cosy atmosphere dressed in lovely Oxford themed decor, presented in an extremely tasteful and immaculate manner throughout the hotel and our room was very comfortable too. Reception staff and the lady from the restaurant were exceptionally friendly and helpful. Unfortunately we could not have a hot breakfast as the chefs had called in sick. The hotel was making alternative arrangements, but we just could not hang around for a hot breakfast as we would have liked, which did mar an otherwise exemplary hotel stay. Have to give a shout to Claudia who was so pleasant and absolutely and fantastic in arranging our booking for us on our wedding anniversary, nothing was too much for her - thank you! It definitely would have got a 10 marking if there had not been a breakfast issue - sorry! We would definitely recommend this hotel to others looking for a nice relaxing an different hotel experience!

When i arrived there was no towels and then the next day the room was not serviced. Not very good service in my opinion. The location was great so such a shame about room service.

Great new look, overall was a great stay. Would be amazing if the benedict eggs could be back on the breakfast menu :)

Two night break stay with my husband. We choose the hotel as it is in the lovely village of Iffley and is very easy to access the town centre either by walking via Iffley lock, or by bus which takes around ten minutes up to the high street. We have been to Oxford many times but have never stayed here before. The staff were very welcoming on arrival and informative. Our room was lovely and was on a floor on its own above other rooms. It was spacious and quiet with a comfortable bed and large bathroom. The breakfast was very good and there was a lady on our first morning who was so helpful and informative I would like to mention her. Unfortunately I do not know her name, but she had such a lovely friendly nature about her. All in all I cannot fault the hotel in any way. There is a nice heated outdoor area next to the bar which would be lovely on a summers evening to sit and have a drink at. Great stay all round!

Lovely hotel , clean, modern great location bery frienfly and helpful staff.

More good points than bad. Room was smaller than expected and I hadn’t realised there was no bath. Paid more for a better room though not entirely sure what we got that was extra, apart from a coffee machine and robes both of which we hadn’t used. Loved the overall atmosphere, staff were all very polite and helpful. Evening meal experience not the best. Pre paid £16pp for 2 course evening meal. The choice wasn’t great so asked if we could get something off the set meal menu and we could pay the difference. We were charged for the whole main meal that wasn’t part of the set menu, rather than the difference - between what we’d already paid and the cost of the meal, so overcharged around £10. Also, felt the choice and quality of the evening meal generally quite poor. Breakfast was excellent. The range of food available was very good and all cooked well.

Accommodation very nice, all staff welcoming and friendly.

Stayed for 2 nights on a leisure trip. Very comfortable room. Recently refurbished the hotel is stylish with very good facilities. Loads of parking. Easy level walk along the Thames path into central Oxford is about 50 minutes. Would definitely stay again.

Very welcoming staff, recently refurbished hotel throughout so everything working well. Wi fi not too good and no drawers or shelves for your clothes. Would like to stay here again

Lovely two night stay. Superb room. Lovely quiet nights sleep. Love the location. Easy to walk into Oxford via Offley Lock or bus stop directly to high street

Hotel staff very attentive and friendly, the beds in our room were so comfortable. The location is great to the City Centre and the hotel is so clean and well kept! Full recommend visiting this hotel!

Lovely hotel rooms are beautiful with good facilities the staff are very polite and accommodating. The restaurant menu was not what I would have expected from such a good hotel the choices were very disappointing