Mercure Oxford Hawkwell House Hotel

Returned from 4 night stay at Hawkwell House Hotel and thoroughly enjoyed our stay. To begin with I booked direct with the hotel, not wanting the corporate Mecure website and got exactly what I wanted... great customer service. Chavi was extremely helpful. The hotel itself is well situated, about 10-15 minutes on bus to Oxford City Centre (stop on Iffley turn). The hotel was clean, staff friendly, food good for both breakfast (good choice) and evening. We ate in the bar twice. Only a couple of possible notes of potential improvement. It would be handy to have a note in the room to remind guests of meal times (breakfast). I realise most paper was removed under Covid but there was an Oxfordshire brochure. Perhaps something to program into the TV? Similar to another review, a water pump type noise would come on in our room in the early hours of the morning. This sounded like the air con/heater and whilst not major it may need investigating. It's similar to work's and we didn't need to use anyway but perhaps instructions may be beneficial for guests? Overall thoroughly enjoyed our stay and if ever Oxford way again would definitely come back! Thank you.

The staff were lovely especially jodie and Julia. The hotel is lovely and in a lovely location. The only thing that spoilt it was wedding guest taking over the bar and were we were eating. Booked table for 5.30 then when arrived, they said it would be 6 30 as the chef was still dealing with the wedding guest. We adventurely got our food at 7pm and wedding guest drunk and sitting right by us, as we are trying to eat. One was rude to my friend and upset her. If we were told earlier the food was going to be late we would have eaten out when we were in town. I think the guest should be in there own area, and other hotel guests not being put out by them. Next time we stay we will make sure there isn't a wedding going on

Excellent

Sofa bed was very uncomfortable making the family room unsuitable for our family of 4. Front of house team very good however house keeping letting the side down. Room could have been cleaner and light bulbs missing.

There was bird poop all over my car. I think you have too many trees in the car park.