Mercure Paris Gare de Lyon Opéra Bastille 4 stars

Customer review rating (ALL Rating) 4.2/5 795 reviews

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Description

Hotel extras

  • Ideal location close to major transport networks (RER/BUS/METRO)

  • Family and Privilege rooms

  • Ideal location close to major transport networks (RER/BUS/METRO)

  • 24-hour private luggage storage (free)

  • 1 fully-equipped meeting room

Our accommodation(s)

Hotel location

Mercure Paris Gare de Lyon Opéra Bastille

3 Rue Parrot
75012 PARIS
France

GPS:48.846898, 2.372834

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

LE BAR

Grab a coffee, enjoy one of our original cocktails or a glass from our wine selection. Meet your friends or colleagues around the piano, in a trendy Parisian space just a stone's throw from Gare de Lyon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  795 reviews

Well located but disappointing

Customer review rating 1.5/5

A. B. Couples - Confirmed reviews ALL

Our allocated room had a broken toilet do we had to accept a much smaller room which was not comfortable for 2 people. The bathroom was minute all in all it was not goid value for money. We will not return.

Dear Ms. B., Thank you for taking the time to share your feedback. I am truly sorry to hear that your experience did not meet your expectations and that you encountered issues with your initial room. Providing a comfortable and well-maintained environment for our guests is a priority, and I sincerely regret that we did not meet this standard during your stay. I understand how frustrating it must have been to face this inconvenience, and I apologize if the alternative room we offered did not provide the comfort you were expecting. Our team is available 24/7 to assist guests, and I regret that you did not feel adequately supported. Please rest assured that I will review your comments with my team to ensure that we improve both our maintenance checks and our service responsiveness. Should you reconsider staying with us in the future, please feel free to contact me directly. I would be happy to personally assist you in selecting a more suitable room and to ensure a much better experience. Once again, I sincerely regret the inconvenience caused and appreciate your valuable feedback, which helps us improve. Best regards, Tristan Le Tallec General Manager – Mercure Paris Gare de Lyon Opéra Bastille

Well located

Customer review rating 4.0/5

Sandip K. S. Families - Confirmed reviews ALL

It was good hotel with some positive points as well some negative points: Positive: 1. It is located very close to Gare de Lyon train station 2.. People are nice and friendly 3. It was nice for 3 people stay in one room 4. Breakfast was good, could have been better Negative: 1. Elevator is very small 2. Breakfast area is also small 3. Tea packets were not replaced during housekeeping. On enquiry, it was learnt that it is not done. 4. There is no ventilation in the room. In winter the rooms are very hot even after keeping the hot water flow minimum in the heaters.

Dear SANDIP K. S., We very much appreciate your comments regarding your stay at the Mercure Paris Gare de Lyon Opéra Bastille. It is always a pleasure to receive positive and construtive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paola Réceptionniste

Disgusting and unclean hotel

Customer review rating 0.5/5

Js Families - Confirmed reviews ALL

We stayed in two rooms. On check in one bathroom hadn’t been cleaned, including bin full of rubbish. Throughout the stay we found the rooms and hotel areas to be filthy. The front of house staff were unresponsive when we complained.

Dear Mr. Shute, Thank you for sharing your feedback. I am truly sorry to hear about your disappointing experience, especially regarding the cleanliness and maintenance of our hotel. Please accept my sincerest apologies for the issues you encountered. Cleanliness and guest satisfaction are top priorities for us, and I am deeply concerned that your rooms were not properly prepared upon your arrival, and that our front desk team did not respond to your concerns in an adequate manner. This is certainly not the standard of service we strive to provide, and I will address these issues with the team to ensure such situations are not repeated. Regarding the Wi-Fi and room quality, we will also investigate these points to improve our guests' overall comfort. I genuinely hope you will allow us the opportunity to regain your trust in the future. If you choose to stay with us again, please feel free to contact me directly, and I will personally ensure that your experience is far more positive. Once again, I apologize for the inconveniences you encountered, and I appreciate your valuable feedback. Best regards, Tristan Le Tallec General Manager – Mercure Paris Gare de Lyon Opéra Bastille

Good place to stay

Customer review rating 4.5/5

Ariadna Families - Confirmed reviews ALL

We stayed only one night but we had a wonderfull experience. The staff was very kind and helpfull , the room was cosy and warm..yes, it was small and so is the bathroom but that's something normal for Paris in a hot zone ( Gare de Lyon). The breakfast was ok, like any other Mercure hotel, a lot of choisis. A good adress, really.

Dear ARIADNA A., We very much appreciate your comments regarding your stay at the Mercure Paris Gare de Lyon Opéra Bastille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paola Réceptionniste

Expérience

Customer review rating 3.0/5

Christian G. Solo - Confirmed reviews ALL

The website was misleading projecting a modern, spacious well run hotel, the reality was different, mini room, claustrophobic, I complained about the room comfort and have to pay extra for a larger room!

Dear Mr. G., Thank you for taking the time to share your feedback following your stay at Mercure Paris Gare de Lyon Opéra Bastille. We regret that your experience did not fully meet your expectations. Regarding the size of the room, we would like to kindly highlight that the dimensions and features of our rooms are clearly detailed on our website and booking platforms. We understand that room size is an important factor for our guests, and we always recommend booking a larger room category if additional space is desired. Your comments about maintenance and cleanliness are taken seriously, and we are committed to addressing these issues promptly to ensure our standards are met. Additionally, we are working with our teams to provide an even more attentive and accommodating service experience. We hope to have the opportunity to welcome you back and provide you with a stay that better aligns with your expectations. Please do not hesitate to reach out to us directly for any assistance with future reservations. Best regards, Tristan LE TALLEC Hotel Manager Mercure Paris Gare de Lyon Opéra Bastille

Other web-users rate our hotel

  • 448 reviews 9.6/10 Location
  • 636 reviews 4.9/10 Room
  • 568 reviews 9/10 Service
  • 393 reviews 3.3/10 Comfort
  • 225 reviews 8.1/10 Breakfast
  • 162 reviews 6/10 Cleanliness
  • 81 reviews 4/10 Value
  • 58 reviews 5.7/10 Food

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