Sofitel İstanbul Taksim 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 1.131 görüş

En iyi fiyat
garantisi
Sofitel İstanbul Taksim - Image 1
Sofitel İstanbul Taksim - Image 2
Sofitel İstanbul Taksim - Image 3
Sofitel İstanbul Taksim - Image 4
Gumussuyu Mah, Siraselviler Cad No 13, Taksim, 34437 İSTANBUL, Türkiye

Açıklama

Otel ekstraları

  • İstanbul'un kalbinde, Taksim Meydanı'nda

  • İstanbul Havalimanı'na araçla 35 dakika

  • Etkileyici Boğaziçi manzaralarını sunan ferah süitler ve odalar

  • Yerel ve Fransız lezzetleri sunan kusursuz yemek seçenekleri

  • Geleneksel Türk ritüellerinden esinlenilmiş Teras Havuzu ve Sofitel Spa

Konaklama olanaklarımız

Otelin konumu

Sofitel İstanbul Taksim

Gumussuyu Mah, Siraselviler Cad No 13, Taksim
34437 İSTANBUL
Türkiye

GPS:41.036028, 28.985102

Telefon
Faks +90 212 435 33 33

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  1.131 görüş

TripAdvisor Derecesi  4.5/5  988 görüş

2025 mükemmeliyet sertifikası

Great Hamem!

Tripadvisor puanı 5.0/5

Kevin K TripAdvisor onaylı yorum

Had a couples hamem with Deniz. It was an amazing experience - just what we needed after traveling for the last 12 days!!!

Dear Kevin K, Thank you for your kind words regarding your experience at our Hamam. We are delighted to hear that it provided you with the relaxation you needed after your travels. Your satisfaction is our priority, and we hope to welcome you back soon for another wonderful stay. Best regards, Candan Çalap Guest Experience Supervisor

A perfect stay in the heart of Istanbul

Tripadvisor puanı 5.0/5

Salsam1010 TripAdvisor onaylı yorum

We had a wonderful experience at this hotel! The concierge was incredibly helpful—going above and beyond to guide us to places we couldn’t find and recommending exactly where to go. It made our trip so much smoother. Breakfast was delicious with a great variety to start the day right. The location couldn’t be better: Taksim Square was just steps away, and Istiklal Street was right there, so we didn’t need a taxi for shopping or exploring. Plus, the metro station was right outside the hotel, giving us easy access to the rest of the city. There were several excellent cafes Hafiz Mustafa and Moda as well as restaurants to dine at. Highly recommend for anyone looking for comfort, convenience, and warm hospitality in Istanbul.

Dear Guest, Thank you for your kind words and for highlighting the location of our hotel. We're delighted to know that you enjoyed your overall experience with us. Our central location is indeed one of the things our guests appreciate the most, and we're so pleased it added to the comfort and convenience of your stay. It’s always our goal to provide a welcoming and seamless experience from check-in to check-out. We truly look forward to welcoming you back in the near future! Sincerely, Candan Çalap Guest Experience Supervisor

Disgusting place. Deception.

Tripadvisor puanı 1.0/5

FOXinBloom TripAdvisor onaylı yorum

We contacted the hotel by email the day before. We inquired about upgrading to a suite for the highest Diamond status in AccorLimitless. Garen Nazaretyan replied that upon check-in, if such rooms were available at the hotel, we would be upgraded. We arrived in Istanbul. We checked the suites on the Accor app. Yes, the suites were available. We took a taxi to the hotel. Upon arrival at check-in, Okan told us that an upgrade to a suite was not possible because they were out of stock. We showed them in the app that they were available and available for booking. The answer was: yes, we have three suites, but we can't upgrade. Why? Because there aren't many left. The first lie: there are no suites, but as soon as we showed them, they immediately appeared; there just weren't enough. I show him the email with Garen and how he promised an upgrade if a suite was available. Okan can't resolve anything. He calls Candan, the guest relations supervisor. She arrives in 20 minutes. She listens attentively to us. Okay. I'll contact Garen and resolve your issue. And then she just disappears. Another 20 minutes pass. We wait. We ask to speak to the general manager, but they tell us he's not at the hotel. I don't know whether to believe this or not. The receptionists ignore us, explaining that the case is complicated and we need to wait. When we ask: what are we waiting for? Is the room ready or is there a decision on our behalf? The unprofessional staff can't answer any of these questions. They just shrug their shoulders. Terrible unprofessionalism. Finally, after an hour and 10 minutes, a third person, Utku, arrives. He listens to us again and says he won't upgrade. We explain the situation and show him the email confirming that the upgrade will be granted if suites are available. We explain that we specifically came to the hotel under these conditions. That we have the highest Diamond status at Accor Limitless. To which he again responds with something unintelligible, saying there are only three suites available and that the hotel is almost full. The heartless Utku doesn't care at all. I ask: why did Garen deceive us then, or are you lying? They confirmed our arrival, and we're told there's no availability, even though there are rooms... Who's lying? No answer. It turns out everyone at the hotel is lying: from the simple receptionist, Okan, to the reservations manager, Garen, and guest relations manager, Candan. As a result, we waited 75 minutes for who knows what. We weren't upgraded, and we left the hotel in the silence of the unprofessional receptionists. No one apologized or said goodbye, or tried to somehow resolve the situation. Incidentally, we'd called the spa the day before, wasting our time booking treatments. But no one at this hotel cares. Avoid this hotel. The staff here are liars and unprofessional. We wasted a ton of time and stress, paid for two taxis to and from the hotel, and ended up with nothing. A complete scam. Avoid this dishonest place, the Sofitel Istanbul, if possible.

Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. At Sofitel Istanbul, we are committed to providing exceptional service to all our guests, especially our valued Accor Live Limitless Diamond members. Prior to your arrival, our reservations team had informed you that if you wished to upgrade to a higher suite category, a rate difference would apply. Upon check-in, your reservation was upgraded in line with your membership benefits to the next available room category. The suite category you requested was available only with a supplement, as it is excluded from complimentary upgrades under the Accor Live Limitless policy. As stated on the Accor website: “Receive an upgrade to the next room category, if available at time of check-in. Excludes villas, one-of-a-kind suites, speciality suites and presidential suites. If unavailable, the hotel will seek to allocate you an enhanced room in your current room category ( a higher floor, more desirable view, corner room, or better amenities). Our team remained courteous and professional throughout the process, clearly communicating the available options in accordance with the brand’s policy. We therefore cannot accept the claim that any of our staff acted dishonestly. However, if there was any misunderstanding due to a language barrier or miscommunication, we sincerely apologize. Please rest assured that our only intention was to provide transparent information and ensure your comfort during your stay. We truly hope to have the opportunity to welcome you again and provide you with the genuine Sofitel experience on your next visit to Istanbul. Kind Regards, Candan Çalap Guest Experience Supervisor

Waaaaw

Tripadvisor puanı 5.0/5

Alqrni A TripAdvisor onaylı yorum

The place that is worth every riyal you pay, whether it is a very wonderful website, services or dealing with the ethics of the employees, especially thanks and appreciation of Mrs. Khadija in the reception for the great manners, high treatment, her high humanity, her dealing with the elderly, the wonderful language of communication and her proficiency in Arabic. She helped us several times. Every thanks to her. She must be a front of the hotel like her, especially thanks to Mrs. Kubra for her high-class treatment, her permanent smile and the splendor of her morals, and I do not forget Mr. John for his constant help to us. I recommend this hotel

Dear Guest, Thank you so much for your wonderful feedback. We're truly delighted to hear that you enjoyed your stay with us. It’s especially rewarding to know that our team made a positive impression on your experience. Providing warm and attentive service is something we take great pride in. We sincerely look forward to welcoming you back on your next visit to Istanbul! Sincerely, Candan Çalap Guest Experience Supervisor

Nice musical atmosphere

Tripadvisor puanı 4.0/5

Ronald F TripAdvisor onaylı yorum

Hello. This year I visited Istanbul with my wife 2 times. During our first visit we met wonderful woman in Sofitel - pianist Nadya. We decided that on our second visit we would come to listen to her. And we came, I want to share our impression. Nadya is really excellent musician! We liked her performance very much. She plays with her soul and creates special atmosphere at the hotel. She is a real artist and the face and status of the hotel! But I’m confused to see that professional pianist helps at restaurant with other things. For the first time in my life I met such a situation with professional musician and felt myself very uncomfortable. I think this is not good for status of 5* hotel.

Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your recent visits to our hotel. We are delighted to learn that Nadya’s musical performance left a memorable impression and enhanced your experience. Her talent and dedication are indeed highly valued by both our guests and our team. We sincerely regret any discomfort caused by her assisting in the restaurant. Please be assured that your observations have been noted, and we will review our operational practices to ensure that the high standards expected of a 5-star hotel are consistently upheld. We greatly appreciate your continued patronage and look forward to the privilege of welcoming you again, with the assurance of an exceptional experience. Sincerely, Candan Çalap Guest Experience Supervisor

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Yakınlardaki diğer tesislerimiz

İstanbul şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.