Overall experience was really good, cosy and spacious room. Amazing butler service. Food was also good, but only thing that ruined it for us Ms. Rumi's behaviour while we checked out. She really embarrassed by accusing us of a missing tea pot. She even asked us to scan our bags which has never happened before at any property that we have stayed at. She even showed us pictures of the missing tea pot on the security guard's phone which was too embarrassing. For a mere 200 or 500 Rs. tea pot, insulting your guest who has paid 58,000 to your hotel for their stay is not right. There is a right way to ask, she could have asked us to come back in and talk. I specifically called back after I opened my bags that the tea pot was not there in my bag.

Staff claimed that raffles is known for its buttler service but I’ve never seen such a poor service from a 5 star property in my lifetime. Food ordered during breakfast time took so long to come and for room service we had to call atleast 3 times before they delivered laundry bags etc.

A Luxury Stay Let Down by Service. I stayed as a Gold member celebrating my birthday in a signature suite package with my parents, and spent ₹2.1 lakh at the property. The stay fell well short of what Raffles stands for. The biggest issue was the butler service. Our butler never made themselves known, gave no updates on activities, and did not follow up on requests. I would rate it 0 out of 10. The wrong room was decorated for my birthday, our luggage went to the wrong room and took 30 minutes to arrive, and my Gold status was not recognised. Staff could not tell us what our package included, and food took 45 minutes to an hour to arrive at every meal. My spa appointment started nearly 25 minutes late because staff were not available, and a movie night that was part of our package never happened because the staff couldn’t be bothered. Many were very new and constantly had to ask seniors what to do, which points to a gap in training and leadership, not individual effort. The highlights were Chef Qureshi and his food, and the warm welcome from the entry and security staff. The Hotel Manager responded thoughtfully and took ownership, which I appreciated. I am not seeking compensation, only sharing this so the right issues are fixed.

I would like to start this by first of all thanking the whole Raffles Jaipur team for being such amazing hosts and giving us so much love and warmth from the day we checked in to check out. This trip was so so special and close to our hearts as family since me and my wife were celebrating 10 years of togetherness and we had our princess daughter who is just 2 with us to totally enjoy the occasion. I had initially planned a one night stay but seeing the amount of love and care the Raffles buttler’s team were giving on email, I thought to myself that we could do a 2 night stay as well because of their exceptional behaviour something I usually don’t come across hotel chains. I am very happy to tell that our stay was beyond my expectations. I don’t think we have enjoyed so much at any other place than we enjoyed at Raffles Jaipur by god’s grace, and our superb buttler Mr Bhavya Ranka, who was outstanding in his way of coming across and listening to our requests made our whole trip so so special for us. I would really like to thank him and his team for being so kind and always smiling when greeting, helping me with some logistics as well from Jaipur city, really helped me a lot. Their WhatsApp group support was exceptional for solving every query in not more than 15-20 mins. I am really thankful to the whole team, the duty manager, in the day so many people greeted us, I don’t know the names but the whole team, kudos to you. Coming to our stay at the hotel, be it the rooms- sunset suite and the princess suite, Arkaa restaurant, the terrace pool, everything was top notch, one thing I want to tell you is that there hasn’t been a stay where we have liked all the dishes, but Arkaa was different, the room service was different. Kudos to the chefs, every dish we ordered or had in the restaurant was 10/10. Not one dish missed the mark, some were 20/10, I can’t forget the dal makhni’s taste, it was so so different completely out of this world and the Raffles omelette, oh my god, what a holiday it was. The chef prepared a pesto burrata cheese toast with grilled pineapples and there’s nothing like that I have ever had, it was mind blowing. No matter how briefly I try to explain you about our stay but what’s left with me can never be expressed as what I feel about Raffles Jaipur. Really thankful to the guards, the person playing flute at the breakfast ( he was too good ) and entry who played with our daughter and tried to make her smile. Thank you for giving us memories of a lifetime Team Raffles Jaipur. A very big thankyou from me, my wife and my daughter’s side. Thankyou once again.

Very Poor Service

We had a wonderful stay at Raffles Jaipur to celebrate our son’s birthday, and the experience was truly beyond our expectations. From the moment we arrived, the entire Raffles team took exceptional care of our family and made us feel truly special. The team went above and beyond to make our son’s birthday memorable, especially with the beautiful birthday decorations in the room. The chocolate cake was absolutely delicious and was a wonderful surprise for him. From breakfast to dinner, everything was extremely tasty, and the service was always prompt and attentive. The staff were incredibly friendly, warm, and helpful throughout our stay. We especially enjoyed dinner at the rooftop Italian restaurant. The food was delicious, and sitting outdoors with our family while enjoying a wonderful dinner was a truly special experience. A very special thanks to the entire Raffles team for taking such wonderful care of my family and making our stay so memorable. I would especially like to thank Mr. Bhavya Ranka, Mr. Sahil, and Ms. Sabnam for their warmth, hospitality, and personal attention. Overall, it was a luxurious, memorable, and heartwarming experience. Raffles Jaipur exceeded our expectations in every way, and we would be delighted to return again.

Dear Raffles Team, We had a wonderful luxury experience during our stay at Raffles Jaipur. The property is beautiful, and the staff, in general, were warm and attentive. However, there were a few rather unpleasant experiences that significantly impacted our stay. I would like to bring these to your attention, not just as feedback on our experience but also in the hope that corrective measures are taken to ensure other guests do not face similar situations. 1. Delay in setting up the butler WhatsApp group At the time of check-in, we were informed that a WhatsApp group with our designated butlers would be created immediately to facilitate communication and ensure a seamless experience. However, despite multiple reminders and requests, the group was created only after 4–5 hours. This was quite surprising, considering that such personalised service is an integral part of the luxury experience Raffles promises. Thankfully, once the group was created, things went smoothly, and our requests were promptly accommodated. 2. Extremely distressing experience with a lizard in our room This was, by far, the most distressing incident of our stay. We discovered a massive lizard in our room late at night, around 11:30 PM, and had to request assistance to have it removed. Unfortunately, the staff member who arrived seemed completely unprepared to handle the situation. Despite repeatedly suggesting that he bring a broom and dustpan to remove the lizard, he attempted to throw a napkin over it instead. The lizard escaped and went right under the bed, making the situation considerably worse. My wife was seven months pregnant and has an extreme phobia of lizards. Naturally, this caused her immense anxiety and distress. What followed was nearly 30 minutes of unsuccessful attempts by the staff member to remove the lizard. He even tried calling for assistance twice, but nobody came to help. Eventually, at around 12:30 AM, we had no option but to change rooms in the middle of the night. What should have been a relaxing luxury stay turned into a genuinely horrifying experience. Beyond the inconvenience, the incident exposed a clear lack of preparedness, training and the ability to handle an unexpected situation. For a property of Raffles' stature, this is simply unacceptable, especially when a guest's comfort and well-being are at stake. 3. Confusion and mismanagement during checkout Our checkout experience was equally disappointing, particularly given the circumstances. We had informed the staff at checkout that we had a flight to catch and requested that some parathas and muffins be packed by 10:30 AM. This was specifically because we were travelling with my seven-month-pregnant wife and a friend who was travelling with her three-month-old baby. We wanted to ensure they had something to eat during the journey, if required. We waited until 10:45 AM, but the person to whom we had made the request was nowhere to be found. We then had to repeat the request to two other staff members, neither of whom seemed to have any information about it. There was considerable confusion, with people running around trying to figure things out. Eventually, we had to tell the staff that we were at risk of missing our flight and could not wait any longer. We had to leave without the food parcel. We barely managed to reach the airport in time. What should have been a simple and thoughtful arrangement turned into a stressful and chaotic departure, particularly with a pregnant woman and a three-month-old baby travelling with us. 4. Overall concerns about staff preparedness and experience Across these incidents, I noticed a recurring pattern. While the staff were polite, well-intentioned and clearly trying their best, there were several instances where they appeared inexperienced, unsure of what to do, and unable to take ownership of situations. To me, the issue was never the intention to help. It was the ability, experience and confidence to lead and resolve situations effectively. At a luxury property such as Raffles, guests expect more than courteous interactions. They expect proactive service, sound judgment, seamless coordination and the confidence that someone will take charge when things go wrong. Unfortunately, that was missing on multiple occasions during our stay. I am sharing this feedback because I genuinely believe there is room for improvement, and I hope the management takes these concerns seriously. Staff training, escalation protocols, interdepartmental coordination and overall service readiness are areas that may warrant immediate attention. Guests choose properties like Raffles not just for the beautiful surroundings and luxurious rooms but also for the assurance of an exceptional, worry-free experience. They spend a significant amount of money to create special memories, and these are certainly not the kind of experiences they should be taking home. We truly appreciate the warmth and hospitality shown by several members of your team. However, I believe that good intentions alone cannot compensate for gaps in service delivery, especially at this level of luxury. I hope this feedback is taken in the constructive spirit in which it is intended and that the necessary steps are taken to ensure such experiences are not repeated.

We had a wonderful stay at Raffles Jaipur and came away with some very special memories. A particular mention must go to Rumi Crasto, Front Office Manager, and Neha Sharma Yadav, Hotel Manager, both of whom went above and beyond to ensure that our stay was nothing short of excellent. Their warmth, attention to detail and genuine concern for our comfort made a significant difference to our experience. We were celebrating our daughter’s birthday during the stay, and the team made her feel incredibly special. A lovely little tent had been set up in our room, and almost every interaction with the staff seemed to come with a small surprise or gift for her. It was these thoughtful gestures that made her birthday truly memorable. The entire team was warm, engaging and exceptionally kind with her. There were a couple of minor hiccups with housekeeping and the F&B team, particularly relating to the movement of furniture during dining hours, but these were addressed swiftly and professionally by the Hotel Manager and her team. What stood out was how promptly the concerns were acknowledged and resolved. The hotel itself is beautiful. The central courtyard is undoubtedly one of its most striking features, and the rooms are spacious, elegant and very tastefully done. Throughout our stay, we were made to feel exceptionally well looked after, almost like royalty and our daughter’s special day was made memorable in every possible way. All in all, a truly lovely experience. We would happily return to Raffles Jaipur and look forward to staying again.

Unforgettable stay, beautiful room, friendly staff. No words needed to describe. Come, feel and see

Good rooms. Good food. Average hotel facilities and service. The room “butler” service number went unanswered multiple times. The restaurant offerings were quite average but the in room service food quality was great. The staff was helpful but not very informed and accommodating (going above and beyond) that I would expect from such a hotel.

We recently celebrated my wife’s birthday at Raffles Jaipur, and it turned out to be an unforgettable experience of luxury and warmth. A massive thank you to the General Manager, Neha Sharma, whose incredible pre-booking assistance and warm personal welcome set a wonderful tone. We were pleasantly surprised with a complimentary upgrade to the stunning Princess Suite, along with thoughtful touches like a birthday cake and chocolates. The property is breathtaking. We thoroughly enjoyed our private pool, bathtub, and the mineral pool experience—which was a wonderfully unique start to the birthday. The couple’s wellness facility was top-tier, and the butlers were kind enough to let us enjoy our package breakfast by the private pool. The Rajasthani breakfast spread and the flavorful banana cake dessert were absolute highlights. The hospitality concluded with a warm farewell and a much-appreciated late checkout from Neha. Areas for Improvement: While the overall stay was magical, a few minor details need attention to match the true Raffles standard: Midnight Menu: The late-night dining menu is too limited (only 6 options), took an hour to arrive, and lacked flavor—the veg biryani felt like plain boiled rice with cardamom and poor seasoning. Key Cards: Our room keys malfunctioned 2-3 times during our stay. Housekeeping: On two occasions, despite the bed being freshly made, fine dust/sand-like particles were felt under the sheets, indicating that deeper quality checks on linen cleanliness are needed. Despite these small areas for refinement, the exceptional service, stunning suites, and unforgettable ambiance make us eager to return. Highly recommended!

From the moment I arrived, I was warmly welcomed with a refreshing welcome drink and escorted to my room, where the facilities were thoughtfully introduced. The room was absolutely beautiful! As a Platinum member, I was pleasantly surprised to receive an upgrade to a stunning suite with a private pool. What an amazing surprise for my anniversary stay! The hotel facilities were lovely and very well maintained, and the entire property truly gave me that luxurious feeling as I walked around. I thoroughly enjoyed every moment of my stay and the wonderful experience from start to finish. Thank you for making our anniversary so memorable. I look forward to coming back again!

i was there at a citibank function for 2 nights and it was a great experience

Overall, it was a great venue with amazing rooms and incredible guest experience. The front staff, including thanadar and the Fellow musicians were great characters and very friendly, and made the experience enjoyable. The welcome experience was also really appreciated. One feedback that I have is the level of service in the restaurant and the bar area was slow and I felt that the service members need a little bit more training in helping guest understand what to order and just general experience. The other issue is the pigeons, which seems like it’s been an ongoing issue for a long time but it definitely adds a different flavor to the same experience when you have pigeons flying into your room. Also makes us less likely to use the pool given up the pigeons overnight or somewhat bathing in it. Other than these experiences, we would highly recommend.

The moment we stepped in, the welcome drink was wrong, the Resturant service was so extremely slow and checkout process was not guest friendly but corporate friendly.

Great place. Our second visit at Raffles Jaipur.

everything was great. room, comfort, hospitality ++ . Except, we did not enjoy the food - neither in the two restaurants or in room.

It's a lovely property manned by dedicated staff who care about guests. The breakfast buffet, although not a large spread, was delicious. The rooms are tastefully done and comfortable. The staff went out of their way to cater to our requirements and were very attentive.

Hey … we checked into raffles Jaipur on 25th September and wanted to give you our honest feedback for the overall experience … the property was one of the most aesthetic and beautiful that i have visited each and every corner was perfect and insta worthy specially the lobby area , bar and rooftop and the room was 10/10 as well but the most disappointing experience was the hospitality the staff was undertrained and not upto raffles or even 5 star hotel standard , since we arrived early our room was not ready so as we waited we had lunch in your restaurant arkaa , when we got the room keys the staff didn’t even took us to the room we had to figure out where the room was we didn’t got room tour , after that when we had high tea at safir we had to ask for water 3 times and after that the waiter finally showed up with water bottle ( high was fantastic btw ) … the most disappointing thing was dinner at sehara restaurant we arrived at 9 pm for dinner and there were only 2 waiters at the restaurant the service was so bad we got our food in 40-50 minutes and we had to ask the security guard to get the waiter to take our order they didn’t even ask us for water We have been to raffles dubai and we know how good raffles is in terms of hospitality but this was a big let down for such a beautiful property Just the day before we were in leela palace jaipur and comparing to the hospitality we got in leela raffles didn’t even felt like a 5 star hotel . You guys have made such a beautiful property in jaipur but you should really work on hospitality and overall customer experience