AKI Hotel Hong Kong - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,675 reviews

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AKI Hotel Hong Kong - MGallery Collection - Image 1
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239 Jaffe Road, 0 Wan Chai, Hong Kong SAR, China

Description

Hotel extras

  • Japanese-style Tatami Room

  • Roof-top Whisky Bar with panoramic city view

  • 1-minute walk from the China Visa Application Service Center

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

Our accommodation(s)

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Hotel location

AKI Hotel Hong Kong - MGallery Collection

239 Jaffe Road
0 Wan Chai
Hong Kong SAR, China

GPS:22.279171, 114.176875

Telephone
Fax +852 2121 2001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,675 reviews

Customer review rating 3.0/5

Owen W. J. Couples - Confirmed reviews ALL

Great welcome at ground floor. Consistent professional and pleasant. Front desk check-in was abrupt and aloof. And continued to be so. Here are some feedback points....considering you are rated 5-star on ALL. Room (superior room harbourside) was adequate. A bit small for two people, and difficult to maintain space if travelling with a medium sized suitcase. My welcome amenity (as a Platinum member) was not addressed to me at all.. it had someones elses name on the card. But delicious nevertheless. Powerpoints (not many within reach) were not international Amenities (toothbrush, womens needs, cotton buds etc) were not available in-room; and had to be requested - and charged for!!! I understand the law on single use plastics etc... so invest in bamboo derived sustainable options and provide as a courtesy. Light blinds (not black out blinds) had water stains throughout. Breakfast standard was poor...more like a 3.5 / 4 star hotel. Even a la carte option did not appear to really use quality ingredients/ freshly prepared. Some of the wait staff were also abrupt and not very attentive. Additionally clearing tables.... staff would take plates and scrape leftovers on to other plates and even more plates in front of other diners... not the standards of a 5 star. However some of the other staff were friendly and very professional and helpful. So just needs some consistency in training and team member standards. Bookin process. I did so through the ALL App, and when I went to book. All i could do was make the reservation. It wasnt until the day before checking in, that I received an email saying that my reservation wasnt confirmed as no credit card details were provided, so a credit card was needed to secure booking. It may have been the wording, or perhaps lack of understanding. But that concerned me greatly and I called and emailed immediately. But to have that done a day before check-in, and as an international traveller. Was disturbing. So the operating procedures need a review there. What I did like was... the location, the bathrooms and bed comfort, the Malin + Goetz amenities, complimentary softdrinks (as Platinum), coffee & tea facilities, the room view. I also liked a lot...the email from teh hotel acknowledging my ALL status, and confirming my benefits. That was the first time a hotel has done that for my bookings.. and it was really very helpful.. please keep this up! Checkout was also very smooth, and the staff member handling that was the first front desk staff that came across friendly and helpful. However, I would have to say that I am not likely to book the hotel again. My stay just didnt seem special or even 'comfortable'.

Dear Owen W., Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted to read your comments about our attentive housekeeping team members. The comfort provided by our beds and bathrooms, along with the Malin + Goetz products, contributed to creating a pleasant environment. However, we must apologize that some aspects of your stay did not meet your expectations. Your comments about the room configuration and service elements have been noted. We regret the confusion during the booking process and any inconvenience with the welcome gift. Our team remains available at all times to address such situations promptly. On a positive note, the strategic position of our establishment, moments away from key attractions, proved beneficial. The seamless departure process and the dedication of our ground floor team members reflect the service standards we strive to maintain. We trust you will give us another opportunity to demonstrate the full extent of our hospitality. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Ying T. C. Couples - Confirmed reviews ALL

We had a truly wonderful two-night stay at AKI. We're deeply grateful for the excellent service and the lovely surprise arranged to help us celebrate our anniversary. Everything exceeded our expectations, and we were thoroughly satisfied. We will definitely choose AKI again for our next visit!

Dear Ying T. C., Thank you for taking the time to share your feedback about your anniversary stay at AKI Hong Kong - MGallery. We are delighted that your experience with us was so memorable. Our team takes pride in delivering personalized care, which was reflected in the anniversary celebration we prepared for you. The seamless check-in process and attentive service set the tone for your stay, while the pristine rooms and reliable WiFi connectivity enhanced your comfort. That said, we regret the soundproofing did not meet your expectations. Our staff remains available around the clock to address such situations and ensure your comfort. Finally, we are glad you appreciated our central location in Wan Chai, making it convenient to explore Hong Kong’s vibrant attractions. We look forward to welcoming you back for another memorable stay. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 3.0/5

Yun Y. W. Business - Confirmed reviews ALL

good facility

Dear Yun Y., Thank you for taking the time to share your experience at AKI Hong Kong - MGallery. We are delighted that you appreciated our facilities, which received high marks across several categories. The excellent WiFi connection and well-maintained accommodations contributed to making your stay comfortable. However, we sincerely regret the delayed response time at our front desk. Our team members are available around the clock to assist guests, and we will ensure more prompt attention to incoming calls. Finally, we greatly value your positive feedback about our staff member who provided assistance with the shower facilities, as well as your satisfaction with the checkout process. We look forward to welcoming you back for another stay at AKI Hong Kong - MGallery. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 0.5/5

Ming Y. S. Business - Confirmed reviews ALL

The check-in process is terrible. I arrived around 1 pm. The hotel said the check-in time is 3pm. Front-desk asked me to pay the room charge, but I already paid online. If I didn't notice this problem, it's gonna cost me double the price. When I wait until 3 pm and asked the front desk again. He said the room cleaning is finished and the final check will be complete in 15min. However the check in was finally completed around 4pm. I understand the large demand, but the hotel should inform guest earlier about the late check-in. I waste my 1 hour in the lobby. The most disappointing thing is that they charge $10 HKD for the toothpaste, and I never saw such policy in any other hotel. It's a luxury hotel right? By the way, the food provided in room service is terrible. The choice is limited and the price is high.

Dear Ming Y., Thank you for taking the time to share your feedback about your recent stay. We appreciate your smooth experience with our booking platform through the Accor ALL App. We are sorry that your stay did not fully meet your expectations. Your comments about the arrival experience have been noted, and we regret any confusion regarding the payment process. Our standard check-in time is 2:00 PM, though we always strive to accommodate early arrivals when possible. Regarding the amenities and dining options, our sustainability commitment guides our practices, and our team members are always available to assist with any requirements during your stay. We hope to have the opportunity to restore your confidence in our services during a future visit. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 4.5/5

Hsien Y. L. Couples - Confirmed reviews ALL

乾淨整潔

尊敬的貴賓, 感謝您抽空分享住宿體驗。 我們非常高興看到您在香港明怡美憬閣精選酒店度過了愉快的時光。 從您的評價中，我們欣喜地注意到您對酒店各個方面都給予了高度評價。無論是客房的整潔程度、網絡連接的穩定性，還是我們團隊的服務態度，都獲得了您的認可。特別感謝您對我們環保措施的支持，這對我們來說意義重大。入住和退房的流程順暢，以及豐富的早餐選擇，都為您的住宿體驗增添了舒適感。 期待有機會再次為您服務。 順祝安好， Ohad Tiktinsky, General Manager

Other web-users rate our hotel

  • 1,321 reviews 9.4/10 Location
  • 2,128 reviews 7.5/10 Room
  • 2,129 reviews 8.9/10 Service
  • 15 reviews 7.5/10 WiFi
  • 1,022 reviews 3.7/10 Comfort
  • 1,019 reviews 9.6/10 Vibe
  • 730 reviews 8.9/10 Cleanliness
  • 625 reviews 8.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.