AKI Hotel Hong Kong - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,558 reviews

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Description

Hotel extras

  • Japanese-style Tatami Room

  • Roof-top Whisky Bar with panoramic city view

  • 3-minute walk to China Visa Application Service Center

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

Our accommodation(s)

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Hotel location

AKI Hotel Hong Kong - MGallery Collection

239 Jaffe Road
Wan Chai
Hong Kong SAR, China

GPS:22.279171, 114.176875

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,558 reviews

Customer review rating 3.5/5

Michael Z. Solo - Confirmed reviews ALL

Small room but the space is used very smart. Cozy bed. Staff is friendly. When checking out I payed partially cash and the rest with cc card. We both counted the cash, but later the cash amount on the invoice was 20HKD lower than counted. Should not happen, but I also did not do the math when signing for the credit card.

Dear Michael, We appreciate you sharing your comments with us at AKI Hong Kong -MGallery! We are pleased to hear you found your room thoughtfully designed, and that the comfort of our beds contributed to a restful experience. Our team takes pride in delivering warm hospitality, and it is rewarding to know their efforts resonated with you. That said, we sincerely regret that certain aspects of your departure fell short of expectations. Please know we aim to make every interaction seamless, and your comments will be reviewed to improve this process. Regarding the dust concerns raised, our daily housekeeping protocol includes comprehensive cleaning, and we will reinforce attention to less accessible areas. Nonetheless, we are delighted your overall stay was enjoyable. As a Silver member, your continued loyalty is greatly appreciated, and we trust you found value in our convenient location near Wan Chai’s vibrant attractions and transport links. We would love to have you return in the future. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Yu T. W. Couples - Confirmed reviews ALL

Friendly staff and smooth transition from the entry to the room. We booked via the ALL app, so that everything is ready when we arrived and the staff there knew what we preferred. Very decent design and lovely tatami room. Especially, we want to thank Paul, who works at the reception. When we realised there was a gift of Bvlgari under the room description and asked Paul for some more information, his patience and professionalism quickly handled everything for us. We felt we were taken good care of by the hotel. We enjoyed the Shakshuka breakfast and enjoyed every minute here.

Customer review rating 5.0/5

Jing L. L. Business - Confirmed reviews ALL

Stay was very pleasant from start to finish. If I were to nitpick, the fridge in my room (2006) does not seem to be as cold as I would like it to be. In addition, perhaps it would be worthwhile considering adding more variety to the breakfast spread.

Customer review rating 3.5/5

Claudia M. F. Couples - Confirmed reviews ALL

The hotel is beautifully designed, with a Japanese aesthetic. We stayed in the Tatami Room, which offers beautiful views of the Peak & the bay, but is very tiny (to be expected in HK). The à la carte breakfast was a nice touch and everyone was extremely friendly in the dining areas and reception. One thing to improve - I’ve stayed in similar price-point hotels in the Wan Chai area before and received better amenities in the room. For instance, we asked for a shave kit and they wanted to charge us for it. In addition, amenities in the room were minimal; shampoo, conditioner, body lotion were all available but it seemed everything else was for charge. It’s a small thing, but at this price point, you want your stay to feel effortless.

Dear Claudia, Thank you for your kind review of AKI Hong Kong - MGallery! We are delighted you appreciated our Japanese-inspired design and found your Tatami Room comfortable with its panoramic views. Our team takes great pride in creating spaces that blend aesthetic appeal with comfort. That said, we sincerely regret that some aspects of your stay did not meet your expectations. While our room layouts are designed to maximize space efficiency in Hong Kong’s urban setting, we understand this can occasionally feel restrictive. Nonetheless, it is heartening to know our breakfast offerings and the attentive service from our dining and reception teams enhanced your experience. Wan Chai’s central location, with its proximity to landmarks like Golden Bauhinia Square, remains a highlight many guests enjoy exploring. It would be a pleasure to welcome you back in the future. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Eduard M. Solo - Confirmed reviews ALL

Customer service was impeccable and the best i've seen in a long time.

Dear Eduard, Thank you for sharing such a valuable review. We are thrilled you had a positive experience at AKI Hong Kong - MGallery. It was our pleasure to ensure your stay was seamless, and we appreciate your kind words about our team’s attentive approach. That said, we note your thoughts on breakfast variety and will consider this for future planning. We also value your loyalty and welcome any further suggestions to enhance your membership benefits. We hope you enjoyed exploring Wan Chai’s vibrant surroundings, just steps from our doorstep. We do hope to welcome you back for an improved experience. Best wishes, Ohad Tiktinsky, General Manager

Other web-users rate our hotel

  • 1,141 reviews 9.5/10 Location
  • 1,825 reviews 7.6/10 Room
  • 1,976 reviews 9.1/10 Service
  • 11 reviews 6.5/10 WiFi
  • 875 reviews 9.6/10 Vibe
  • 836 reviews 3.9/10 Comfort
  • 653 reviews 8.9/10 Cleanliness
  • 535 reviews 8.4/10 Amenities

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