AKI Hong Kong - MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 1,603 reviews

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AKI Hong Kong - MGallery - Image 1
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239 Jaffe Road, 0 Hong Kong, Hong Kong SAR, China

Description

Hotel extras

  • Japanese-style Tatami Room

  • Roof-top Whisky Bar with panoramic city view

  • 1-minute walk from the China Visa Application Service Center

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

Our accommodation(s)

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Hotel location

AKI Hong Kong - MGallery

239 Jaffe Road
0 Hong Kong
Hong Kong SAR, China

GPS:22.279171, 114.176875

Telephone
Fax +852 2121 2001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,603 reviews

Perfect staycation

Customer review rating 4.5/5

Nina Solo - Confirmed reviews ALL

Cozy room with amazing view

Dear Nina, Thank you for sharing your review. We are thrilled to hear that you enjoyed a perfect staycation and found our rooms cozy with an amazing view, reflecting the unique ambiance of our hotel. However, we regret to learn that there was a touch of dust in your room. Please rest assured that we maintain the highest standards of cleanliness and your comment has been forwarded to our housekeeping team to ensure our usual meticulous attention to detail. We take pride in our Japanese-style Tatami rooms, their 270-degree city views, and our smart-living technology that aims to create a restful and convenient experience for our guests. It is gratifying to know that these features contributed positively to your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Ohad Tiktinsky, General Manager

Nice stay

Customer review rating 5.0/5

Emily Families - Confirmed reviews ALL

we did not stay in the harbour view suite which we reserved in advanced due to late checkin. But the Japanese suite also nice! The people here are nice! Drinks also nice!

Dear Emily, We thank you for taking the time to provide us with your feedback. We were delighted to read that our Japanese suite, though different from your initial reservation, met your expectations and contributed to a pleasant experience. Our goal is to provide a tranquil oasis amidst the vibrant heart of Wan Chai, and we are thrilled that you found comfort in the suite's unique offerings. We regret that the harbour view suite was not available upon your late check-in. While we strive to accommodate all our guests' preferences, at times, operational challenges may arise. However, we are grateful for your understanding and pleased that the alternative accommodations exceeded your satisfaction. Your commendations regarding the friendliness of our team and the quality of our drinks at UNCLE MING'S whisky bar are much appreciated. It is our pleasure to offer a top-notch service and an exceptional beverage selection for our guests to enjoy. Furthermore, we are proud to have recognized your status as an ALL – Accor Live Limitless loyalty programme member and to have made you feel valued throughout your stay. We hope to see you again in the future. Kind regards, Ohad Tiktinsky, General Manager

Average

Customer review rating 2.5/5

C W. Couples - Confirmed reviews ALL

You have been holding the amount from my credit card since 29 March.

Dear W., Thank you for taking the time to review your stay. We are pleased to hear that you are a member of our ALL – Accor Live Limitless loyalty programme and that you would recommend our brand to others. It is always encouraging to learn that our guests appreciate our efforts. However, we regret to hear that there were aspects of your stay that did not meet your expectations. While we are proud of our hotel's design and amenities, we understand that perceptions of space and noise levels can be subjective. Please rest assured that our team is dedicated to providing a comfortable environment for all our guests. We also take note of your comments regarding the arrival service and invoice accuracy. We strive for precision in all our guest transactions and apologize for any inconvenience you may have experienced. We hope that the cleanliness of our hotel met with your approval, and we also appreciate your feedback on our sustainability initiatives. We are continually working on improving in these areas to ensure a pleasant experience for all our guests. Regarding the authorization hold on your credit card, we understand the importance of timely billing resolutions and will review our procedures to enhance our guest's experience in this regard. It would be a pleasure to welcome you back on another occasion. Kind regards, Ohad Tiktinsky, General Manager

Excellent service

Customer review rating 5.0/5

Monica H. Business - Confirmed reviews ALL

The waiting staff in the restaurant and lobby were incredible. The check in staff were great. The luggage man was perfect. Very satisfed

Dear Monica, Thank you for taking the time to let us know your opinion of your recent stay. We're thrilled to hear that the service provided by our team met your expectations and contributed to a satisfying experience. Our waiting staff will be delighted to know that their efforts have been recognized and appreciated. Our front desk team strives to ensure a smooth and welcoming check-in process, and we're glad that it left a positive impression on you. Furthermore, it's rewarding to learn that the assistance with your luggage was handled perfectly, as we aim to provide attentive and personalized service to all our guests. We are continuously working towards enhancing our guests' experiences and your commendations serve as an encouragement to all of us here at AKI Hong Kong - MGallery. We hope that you will visit us again in the future. Kind regards, Ohad Tiktinsky, General Manager

Good stay goo decoration good services

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

I was selected as special guest on my birthday, which surprise me.

Dear Guest, We are glad to receive such a positive review! We are thrilled to hear that the special attention bestowed upon you for your birthday left a memorable impression. It is indeed our pleasure to celebrate such significant moments with our guests. Our team at the check-in counter is delighted to have contributed positively to your stay. We always strive to provide exceptional service from the moment you arrive. Your appreciation of the hotel's decoration and services is greatly valued. We take pride in our Art Deco-inspired ambiance and in ensuring that our guests enjoy a truly unique and comfortable experience. We look forward to welcoming you back soon. Best regards, Ohad Tiktinsky, General Manager

Other web-users rate our hotel

  • 1,145 reviews 9.3/10 Location
  • 1,837 reviews 7.4/10 Room
  • 1,817 reviews 8.5/10 Service
  • 20 reviews 8/10 WiFi
  • 1,003 reviews 9.7/10 Vibe
  • 907 reviews 3.4/10 Comfort
  • 610 reviews 8.4/10 Amenities
  • 581 reviews 9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.