AKI Hotel Hong Kong - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,852 reviews

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Description

Hotel extras

  • Japanese-style Tatami Room

  • Roof-top Whisky Bar with panoramic city view

  • 1-minute walk from the China Visa Application Service Center

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

Our accommodation(s)

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Hotel location

AKI Hotel Hong Kong - MGallery Collection

239 Jaffe Road
Wan Chai
Hong Kong SAR, China

GPS:22.279171, 114.176875

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,852 reviews

Reception was not friendly

Customer review rating 3.0/5

Shirley W. Couples - Confirmed reviews ALL

My first impression was not good because the unfriendly reception. Check in was so slow. We waited for the reception quite some time. At the end he was making a phone call without saying any words to us. We waited until he finished. And we asked. Is our check in proses finish? And he said yes. So we waited for him and actually its all done without telling us anything. Then we went to the room. Room design was so nice but the room is small since we have 2 large baggage and a hand carry bag.

Dear Shirley, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found the booking process through the ALL Accor app very easy and that the quick response from our technician to resolve the shower drainage issue was to your satisfaction. It is also heartening to hear you enjoyed the room design and the services provided by our room cleaners. However, we are sorry to hear about the aspects of your stay that did not meet your expectations. While our rooms are meticulously designed to maximize space and comfort, we understand that they may appear smaller when accommodating larger luggage. We apologize for any inconvenience this may have caused. Additionally, we deeply regret that the reception experience did not reflect the high standard of hospitality we strive to provide. Your feedback is invaluable, and we will be addressing this with our front desk team to ensure that all guests receive a warm and efficient welcome. Nonetheless, we are pleased that you appreciated your welcome drink and the services rendered by our technicians. Our hotel's prime location in Wan Chai, within walking distance to major attractions, shopping, and dining areas, is something we pride ourselves on, and we hope you had the opportunity to explore these nearby highlights during your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Ohad Tiktinsky, General Manager

Excellent Staycation for couple

Customer review rating 5.0/5

Sunny Couples - Confirmed reviews ALL

Had a staycation last week and it was excellent! Cozy Japanese style design. Room was comfortable, the bed and the bathtub was great. Very nice services too, thank you Brandon, Michelle, Chilly and Manager Lok taking care of my stay! Had a wonderful stay and will come back again!

Dear Sunny, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your recent staycation at AKI Hong Kong - MGallery was such a delightful one. We are delighted that you enjoyed the serene ambiance of our Japanese-style decor, the comfort of your room, and the luxurious bed and bathtub. It is wonderful to know that the services provided by our team added to the quality of your stay. Your acknowledgment of their efforts is greatly appreciated and will be shared with the entire team. We look forward to seeing you again soon. Best regards, Ohad Tiktinsky, General Manager

Amazing

Customer review rating 5.0/5

Jonathan P. Couples - Confirmed reviews ALL

Best hotel for a quick layover in HK

Dear Jonathan, Thank you very much for this kind review of your recent stay. We are thrilled that you found AKI Hong Kong - MGallery to be the ideal choice for your quick layover in Hong Kong. Your commendation is greatly appreciated, and it delights us to know that our strategic location and our hotel's offerings contributed positively to your travel experience. Our team takes great pride in offering our guests an exceptional stay, from our convenient proximity to the Hong Kong Convention and Exhibition Centre and Causeway Bay to the comfort of our stylish Art Deco-inspired accommodations. Your satisfaction with these aspects of your visit is truly gratifying for us. We look forward to seeing you again soon. Best regards, Ohad Tiktinsky, General Manager

Well located and nice team!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

This hotel is ideally located in Wan Chai give an easy access to everywhere on Honk Kong Island. Staff are very nice and welcoming.

Dear Guest, Thank you very much for this kind review of your recent stay. We are truly thrilled that your stay at AKI Hong Kong - MGallery was memorable. We are delighted that you appreciated our prime location in the heart of Wan Chai, offering easy access to the city's major attractions and transport hubs. It is also wonderful to hear that our team's hospitality contributed positively to your experience, as we strive to provide a welcoming and friendly atmosphere for all our guests. We look forward to seeing you again soon. Best regards, Ohad Tiktinsky, General Manager

Well appointed

Customer review rating 4.5/5

Lay-khim T. Couples - Confirmed reviews ALL

The hotel surpassed my expectations. The room was clean, had the amenities that were important to us (nice toiletries, Nespresso machine, pillow selection) with a reasonably spacious bathroom. The gym was fine too just guests flouting the gym rules were an annoyance.

Dear T., We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that your stay with us at AKI Hong Kong - MGallery has been a remarkable one. We are pleased that you enjoyed the cleanliness of your room, the selection of pillows provided for your comfort, and the convenience of having a Nespresso machine at hand. Our aim is to offer a serene environment with thoughtful amenities to enhance the experience of our valued guests. Nonetheless, we note your concern regarding adherence to gym rules. We understand that maintaining a peaceful and orderly gym environment is important for all guests, and we will certainly look into reinforcing our gym etiquette to ensure a more enjoyable experience for everyone. Finally, we are glad that the spaciousness of the bathroom contributed positively to your overall satisfaction. Our hotel is dedicated to providing well-appointed facilities and it is heartening to know that these have met your expectations. We hope to have the occasion to welcome you back. Best wishes, Ohad Tiktinsky, General Manager

Other web-users rate our hotel

  • 1,460 reviews 9.4/10 Location
  • 2,253 reviews 7.2/10 Room
  • 2,224 reviews 8.8/10 Service
  • 17 reviews 8.4/10 WiFi
  • 1,131 reviews 9.7/10 Vibe
  • 1,127 reviews 3.3/10 Comfort
  • 749 reviews 8.8/10 Cleanliness
  • 700 reviews 8.3/10 Amenities

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