Customer review rating (ALL Rating) 4.8/5 1,032 reviews
Mercure Katowice Centrum
Telephone +48 32 797 88 00
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Access: 200 m / 0.12 mi 2 min walk
Access: 2 km / 1.24 mi 25 min walk / 5 min drive
Access: 3.5 km / 2.17 mi 40 min walk / 8 min drive
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Winestone is a culinary revelation that impresses with a rich selection of wines and the unusual taste of dishes served on les planches - stone boards. The menu consists of local products, and the selection of wines has been expanded to include Polish and
We have 268 rooms of various standards, designed so that each guest can relax among natural colors and feel peace and harmony.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Good location, nice hotel, but quite a bad staff experience
Customer review rating 3.0/5
Kate Business - Confirmed reviews ALL
The hotel is very lovely. The location is great, and the rooms were comfortable. But the communication between the general staff managing the whole Mercure brand bookings (website and email) and the hotel staff is terrible. We had to call 3 times to change the reservation. Our clients were surprised by issues with booking because two Mercure teams were saying completely different things to us. You should even discuss it with the Katowice team or block updating the reservation via online form/email. You cannot allow both ways of communication where these two teams are to working with each other, and it's causing a mess and frustrations on our side and our guests.
Customer review rating 5.0/5
Hilary L. Business - Confirmed reviews ALL
Great check-in, room lovely - very clean and a really comfortable bed. Breakfast was great. Very conveniently located. Highly recommended.
Dear Hilary Thank you very much for staying with us and taking the time to give us your feedback. It is wonderful to read that you liked our hotel, location, breakfast, staff and service so much. We are delighted that you appreciated the work of all the staff. We are most pleased that you recommend our services. Furthermore, we very much hope that you will visit us again in the future, and we will do our best to make it a pleasant stay. Looking forward to our next stay Marta Ciwńska Front Office Shift Leader
Well located, comfortable rooms.
Customer review rating 4.0/5
Anonymous Families - Confirmed reviews ALL
The breakfast was the only minus at your hotel. It didn't give me the 4 stars of the hotel.
Dear Mr Thomas, Thank you for taking the time to rate your stay at the Mercure Katowice Centrum. We are very sorry that you were not satisfied wit our breakfast. We are doing our best to resolve the matter you raised. Thank you for letting us know. I hope this does not discourage you from making another booking at our hotel, which will give us the opportunity to rehabilitate ourselves and provide a top quality service. Respectfully. Marta Ciiwńska Front Office Shift Leader
Best service ever
Customer review rating 5.0/5
Alexander Families - Confirmed reviews ALL
Extremly professional hotel staff makes the stay in Mercure Katowice to the top of the list. It's incredible how hotel management and entire team manage to perfectionize their service to treat the guests better than in 5 star hotels.
Lovely hotel, well located.
Customer review rating 4.5/5
Layton Business - Confirmed reviews ALL
Newly renovated hotel literally in the center of Katowice. Very modern, with well laid out rooms and a great ambience.
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price