Description
Hotel extras
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The first and newest premium Accor hotel in Batam with brand new facilities
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Prime location near Batam Centre InternationalFerry Terminal to access Singapore and Malaysia
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Five minutes away from One Batam Mall
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Wellness facilities featuring massage treatments, gym, pool, and spacious kids club
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Majestic pillarless ballroom and various meeting rooms to host event for up to 1,200 people
Our accommodation(s)
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Room
Superior Room, City View, 1 King Bed
- 3 pers. max
- 29 m² / 312 sq ft
- Bedding 1 x King size bed(s)
- Views: City View
Room
Superior Room, City View, 2 Single Beds
- 3 pers. max
- 29 m² / 312 sq ft
- Bedding 2 x Single bed(s)
- Views: City View
Room
Deluxe Room, City View, 1 King Bed
- 3 pers. max
- 29 m² / 312 sq ft
- Bedding 1 x King size bed(s)
- Views: City View
Room
Deluxe Room, City View, 2 Single Beds
- 3 pers. max
- 29 m² / 312 sq ft
- Bedding 2 x Single bed(s)
- Views: City View
Room
Executive Room, City View, 1 King Bed
- 3 pers. max
- 44 m² / 473 sq ft
- Bedding 1 x King size bed(s)
- Views: City View
Suite
Deluxe Suite, City View, 1 King Bed
- 3 pers. max
- 64 m² / 688 sq ft
- Bedding 1 x King size bed(s)
- Views: City View
Hotel location
Grand Mercure Batam Centre
Jalan Raja H Fisabilillah, Teluk Tering, Batam Centre, Kecamatan Batam Kota
29461 BATAM
Indonesia
GPS:1.13419, 104.04442
Contact email
Access and transport
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BATAM CENTRE
Ferries
Access: 1 km / 0.62 mi 14 min walk / 4 min drive
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Museum Batam Raja Ali Haji
Museums
Access: 1.6 km / 0.9 mi 19 min walk / 3 min drive
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One Batam Mall
Shopping centre/mall
Access: 350 m / 0.2 mi 5 min walk / 4 min drive
Pasir Putih Food Court
Restaurant and cafe district
Access: 1 km / 0.6 mi 4 min walk / 4 min drive
Hotel services
Check-in from - Check out up to
- Swimming pool
- Car park
- Pets not allowed
- Shuttle
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- Room service
AMBROSIA ALL DAY DINING
With a diverse menu featuring Indonesian, Western, and Asian dishes, at our vibrant restaurant, every meal is a celebration of culinary artistry. The inviting atmosphere is perfect for casual dining or special occasions.
CELESTE TAPAS BAR
Unwind with refreshing beverages and delicious snacks, while soaking up the sun by the pool with a relaxed atmosphere. Perfect for chilling after a day of exploring Batam or to simply indulge in a leisurely afternoon with friends and family.
Breakfast
Start your day with a flavourful journey at our buffet breakfast, offering an enticing selection of Asian and Western dishes. From freshly baked pastries to locally inspired specialties, each bite awakens the senses.
Pool
Immerse yourself in our pool oasis, featuring an adult pool and a kids pool for family fun. Enhance your experience with delightful refreshments from the pool bar, offering locally inspired beverages and light bites to savour under the sun.
Fitness center
Stay energized at our gym, conveniently located on the 3rd floor alongside the pool, kids' club, and spa. Equipped with a range of modern fitness machines, it offers the perfect space with a dynamic and revitalizing environment.
Spa
Take on a journey of rejuvenation at Annathaya Spa and Wellness. With four treatment rooms, the spa offers an array of therapies, including traditional massages, therapeutic treatments, and body rituals, each thoughtfully designed to awaken the senses.
Meetings & Events
- Number of Meeting Room
- 18
- Surface of the largest room
- 460 m² / 4951.394 sq ft
- Maximum seats capacity
- 520
- Maximum capacity for banquets
- 240
Weddings
Non contractual photo
Celebrate your special day in the Rarantira Grand Ballroom, accommodating up to 1,200 guests. Our tailored wedding packages offer a variety of dining styles and international cuisine, ensuring a memorable experience that reflects your unique vision.
Our guest reviews
ALL Rating
Customer review rating 4.0/5
Ratna Families - Confirmed reviews ALL
Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre once again for your family stay and for taking the time to share such detailed feedback with us. Knowing that you have been here "many times" and that you "love the hotel" is the greatest compliment we could ever receive. Your loyalty means the world to our entire team. Celebrating Your Positive Experience We are delighted to read your review title – "Well located & comfortable stay" – and your kind words about our team. Your special mention of Kiki, Bibiana, Redza, Anita, Iwan, and many more brings immense joy. We will personally share your appreciation with each of them. Knowing that their service has contributed to your loyalty is the greatest motivation for our team. Your excellent 90/100 scores for our team, check-out, the Tapas bar, concierge, and pool are deeply appreciated. Your 80/100 scores for booking, accommodation, cleanliness, WiFi, sustainability, in-room dining, gym, and kids services are also noted with gratitude. Regarding Your Check-In Experience (60/100) We are truly sorry to read that despite your emails informing us of your arrival time and your need for connecting rooms, you still had to wait for your rooms, and your kids became cranky in the waiting. As a loyal returning guest, you deserved a seamless check-in experience. Please accept our sincere apologies. Your feedback has been shared with our Front Office and Housekeeping teams to improve coordination and prioritization for guests who have communicated special requests such as connecting rooms and specific arrival times. Regarding Your Feedback on Breakfast (70/100) Your feedback has been shared with our Culinary team for continuous improvement. Our Commitment to You Your loyalty as a returning guest is deeply valued. We are committed to ensuring that your next stay is seamless from arrival to departure, with your connecting rooms ready on time. We look forward to welcoming you back for your next visit – and many more to come. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre
Customer review rating 4.0/5
Poh L. T. Friends - Confirmed reviews ALL
Customer review rating 3.5/5
Theresa M. Families - Confirmed reviews ALL
Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your strong 70/100 overall rating and your 7/10 recommendation of our brand. Your excellent scores for check-out and WiFi (both 90/100), as well as your 80/100 ratings for arrival, accommodation, cleanliness, breakfast, our team, and sustainability, are greatly appreciated. Your 8/10 recommendation of the loyalty programme is also noted with gratitude. Your review title – "Comfortable stay" – and your words – "Room is clean" – bring encouragement to our team. Knowing that you found your room clean and your stay comfortable is rewarding. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive feedback. We look forward to welcoming you back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre
Customer review rating 5.0/5
Aishah R. Friends - Confirmed reviews ALL
Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share such a wonderful and detailed review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across every category – from booking and arrival to accommodation, cleanliness, breakfast, our team, and check-out. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review title – "Comfortable stay" – and your words – "We loved the clean and well maintained hotel. We enjoyed the breakfast spread and its location to a lot of nearby places to visit" – bring immense joy to our entire team. Knowing that you and your friends enjoyed every aspect of your stay is truly rewarding. A Special Thank You for Recognizing Bibiana We are deeply touched by your special mention of Bibiana from our concierge team. Your words – "Bibiana who went the extra mile to help me and my friends book cinema tickets when we were unable to as we did not have a local contact number. Really appreciated her help and kind gesture" – are the highest praise any team member can receive. We will personally share your appreciation with Bibiana. Knowing that her kind gesture made your stay more enjoyable is the greatest motivation for our team. Regarding Your Feedback on Pricing We have noted your comment that the Accor ALL App price is "not the cheapest as compared to trip.com etc." While we strive to offer competitive rates, booking directly through the ALL App ensures you receive your member benefits, points, and recognition. Your feedback has been shared with our commercial team for review. Our Gratitude It was our genuine pleasure to host you and your friends. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre
Customer review rating 4.0/5
Yong J. Q. Friends - Confirmed reviews ALL
Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share such detailed feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. Celebrating Your Positive Experience We are delighted to read that overall, you had a "Comfortable Stay with Good Location" and that you "well rest during the stay." Your excellent 90/100 scores for accommodation, cleanliness, breakfast, our team, check-out, and sustainability are deeply appreciated. Your 8/10 recommendation of our brand is noted with gratitude. We are especially pleased to read your kind words: "All member i met are good. Always have smile on their face, and it make me feel welcome." This is exactly the warm hospitality we strive to deliver, and we will share your appreciation with our entire team. Regarding Your Room Assignment Concern We have carefully noted your experience at check-in. You were assigned an occupied room and saw another guest's luggage and an unmade bed before entering. Thankfully, no one was inside, and a second receptionist quickly resolved the issue by realizing the first colleague had given you the wrong room number. Please accept our sincere apologies for this serious error. You are absolutely right – this was unprofessional and raised a legitimate security concern. The thought that a stranger could accidentally be given access to your room is deeply troubling, and we take this matter very seriously. Your feedback has been shared immediately with our Front Office Manager for investigation and retraining of all front desk staff. We will reinforce the importance of double-checking room assignments before handing out keys to guests. This should never happen again. Regarding Your Feedback on WiFi We have also noted your 70/100 rating for WiFi speed. Your feedback has been shared with our Technical team for review and improvement. Our Gratitude Thank you for your honesty in bringing this matter to our attention. Your feedback helps us improve our processes and prevent such errors from recurring. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre in the future, where we will provide you with a seamless and secure experience from check-in to check-out. With warm regards and sincere appreciation, Grand Mercure Batam Centre
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