Grand Mercure Batam Centre 5 stars

Dear Valued Guest, We sincerely thank you for choosing Grand Mercure Batam Centre for your recent couple's trip and for sharing such detailed and constructive feedback. We are grateful for your positive remarks regarding our location and the comfort of your stay, and we truly appreciate you acknowledging the welcoming service provided by Risty, Iwan, Reza, our security team, and Bibiana. We will ensure your kind words are personally passed on to them. However, we were genuinely concerned to read about the disappointments you encountered. Please accept our sincere apologies for the service lapses that impacted the start of your visit. We regret that there was no one immediately available in the lobby to assist with your luggage upon arrival. This is not the warm, attentive welcome we aim to provide, and we are reviewing our bell staff deployment, especially during peak arrival times, to prevent this from recurring. We also apologize for the inconsistencies in your room amenities, including the missing face towel, the unreplenished toilet paper, and the delays in topping up necessities. This falls short of our housekeeping standards, and we have shared your feedback with our Executive Housekeeper to reinforce our protocols and checks to ensure all guest rooms are fully stocked and prepared. We are committed to learning from your experience and improving in the areas you highlighted, from breakfast selection and WiFi access to member recognition. Your feedback as a valued ALL – Accor Live Limitless Classic member is crucial for this process. Despite these issues, we are heartened by your 8/10 likelihood to recommend our brand. We truly hope to have another opportunity to welcome you back and to provide you with a stay that is seamless from the very first moment, where every detail reflects the five-star service you deserve. With sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, We are profoundly grateful for your perfect rating and exceptionally kind words following your recent business stay at Grand Mercure Batam Centre. To receive a flawless 100/100 overall score and a 10/10 brand recommendation from a valued ALL – Accor Live Limitless Platinum member like yourself is the highest compliment we can receive. Your review title, "Once again, a great stay," is the ultimate affirmation of our consistent commitment to excellence, and we are truly honored that you feel valued and well-treated as a member. Reading that the hotel "offers good experience for Accor members" and that you could see we value our loyal guests is precisely the impression we strive to create every day. We are delighted that every aspect of your stay met with your complete satisfaction, from the seamless booking and arrival process to the impeccable cleanliness of your accommodation, the quality of our breakfast, and the reliability of our facilities. Your perfect scores across the board are a tremendous source of pride for our entire team. A special thank you for your personal commendation of Adnan. We are thrilled that she contributed so positively to your smooth check-in and overall experience. We will ensure she receives your praise personally, as recognition from our guests is our greatest reward. It was our absolute pleasure to welcome you back, and we are already looking forward to your next visit. We are committed to ensuring that every return stay continues to exceed your expectations, reinforcing why Grand Mercure Batam Centre remains your preferred choice in Batam. With our warmest regards and sincere gratitude, Grand Mercure Batam Centre

Dear Valued Guest, We sincerely thank you for choosing Grand Mercure Batam Centre for your recent couple’s trip and for providing us with such detailed and valuable feedback. We have read your account with the utmost concern and wish to offer our profound apologies for the multiple aspects of your stay that fell far short of the seamless and comfortable experience you deserve, especially as a valued ALL – Accor Live Limitless Gold member. Please accept our sincere apologies for the series of inconveniences you encountered. The issues you described—the disturbance from external noise, the untimely refreshment and quality of breakfast pastries, the malfunctioning bathtub in room 801, and the payment system inconvenience—are certainly not reflective of our standards, and we take full responsibility for these failures. We are initiating immediate actions based on your feedback: Room & Maintenance: Our Chief Engineer has been alerted to inspect the soundproofing in relevant rooms and will personally attend to the bathtub in room 801 to ensure it is fully functional. Food & Beverage: Your specific comments regarding the breakfast service have been escalated to our Executive Chef and F&B Manager for a thorough review of our replenishment schedules and quality control for baked goods. Front Office & Systems: We are reviewing our front desk procedures and payment system capabilities to prevent a recurrence of the payment issue you experienced. We deeply regret that these collective issues impacted your perception of our team's service and your overall sense of recognition as a Gold member. Your loyalty, booked directly through our Accor ALL App, is of great importance to us, and we are committed to rectifying these shortcomings. We understand that apologies alone cannot change your experience, but we hope our commitment to corrective action demonstrates our seriousness. We would be truly grateful for another opportunity to restore your confidence. Should your travels bring you back to Batam, please contact me directly or HB… so we may personally ensure your next stay is flawless. With our deepest apologies and sincere commitment to improvement, Grand Mercure Batam Centre

Dear Valued Guest, We are profoundly grateful for your phenomenal review and perfect rating following your recent couple’s stay at Grand Mercure Batam Centre. To receive a flawless 100/100 overall score and a 10/10 recommendation is the ultimate accolade, and we thank you sincerely for taking the time to share such enthusiastic and detailed feedback. Your review title, “Great breakfast, nice pool, great staff,” perfectly captures the holistic experience we strive to create. We are absolutely thrilled that every element of your stay contributed to this first-class impression—from the exceptional comfort of your room and bed, which ensured restful sleep, to the awesome breakfast and the exceptional quality of your in-room dining. Knowing that you loved our pool and facilities and found tremendous value in your stay is deeply rewarding for our entire team. Your perfect scores across arrival, accommodation, cleanliness, breakfast, team service, departure, and sustainability are a tremendous source of pride. We are especially moved by your comment that many of our staff members contributed to your satisfaction; we will ensure this collective praise is shared with all our teams as the finest motivation. It was our absolute pleasure to host you and provide an experience that you found truly “worth the value.” We would be delighted to welcome you back for another memorable stay at your Batam retreat. With our warmest regards and sincere gratitude, Grand Mercure Batam Centre

Dear Valued Guest, We are sincerely grateful for your wonderful feedback following your recent business trip at Grand Mercure Batam Centre. Thank you for taking the time to share your experience and for providing such consistently high ratings across all aspects of your stay. Your concise and positive summary, “Everything good, good hotel, good service, good breakfast and etc., thanks,” is a tremendous source of encouragement for our entire team. We are delighted that your experience as a valued ALL – Accor Live Limitless Platinum member lived up to this high standard. We are particularly pleased to note that your room upgrade exceeded expectations and that you felt well recognized during your stay. Your strong 9/10 recommendation scores for both our brand and the loyalty program are deeply appreciated, as is your choice to book directly with us via the Accor ALL App. Your feedback also serves as a helpful guide for our continuous improvement. We have noted your comment regarding the welcome drink and your rating on our sustainability initiatives. We are committed to refining every detail to ensure complete guest satisfaction. It was our genuine pleasure to host you, and we are thrilled that your business stay was marked by such consistent quality and comfort. We look forward to the opportunity of welcoming you back to Grand Mercure Batam Centre in the near future, where we will strive to make your next visit equally seamless and enjoyable. With sincere appreciation, Grand Mercure Batam Centre