Grand Mercure Batam Centre 5 stars

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent business trip and for taking the time to share your detailed feedback with us. We sincerely appreciate your honest review, as it helps us identify areas for improvement. We are delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your excellent 90/100 score for accommodation, along with your 100/100 score for sustainability, are deeply appreciated. Celebrating Your Words Your review title – "Comfortable stay, the room is homey, and the service is good" – and your words – "Overall, it is a pleasant stay for business" – bring great joy to our team. We are pleased that you found your room homey and your stay pleasant. Regarding Your Feedback – Restaurant Service We have carefully noted your feedback regarding the restaurant service during breakfast and lunch. You mentioned that the waiters/waitresses appeared to have an insufficient team, resulting in some tables missing cutlery. We sincerely apologize for this service lapse. Your feedback has been shared with our Food & Beverage Manager for immediate review of staffing levels and service efficiency during peak meal periods. We are committed to ensuring that all tables are properly set and attended to. Additional Feedback We have noted your ratings for booking, arrival, check-in, cleanliness, breakfast, check-out, and WiFi. Your feedback has been shared with the respective teams – Reservations, Front Office, Housekeeping, Culinary, and Technical – for continuous improvement. Our Gratitude It was our genuine pleasure to host you during your business trip. We are honored by your trust and your positive endorsement. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre on your future business trips and provide you with an even more satisfying dining experience. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent business trip and for taking the time to share your feedback with us. We sincerely appreciate your kind words. We are delighted to receive your strong overall rating and your recommendation of our brand. Your consistent scores across booking, arrival, accommodation, cleanliness, breakfast, our team, check-out, WiFi, sustainability, sustainable food initiatives, plastic reduction, lunch, and dinner are truly impressive. Celebrating Your Words Your simple yet powerful review – "Good" – and your repeated affirmation of "Good" throughout your feedback bring great joy to our team. Knowing that you found every aspect of your stay good is truly rewarding. Our Gratitude It was our genuine pleasure to host you during your business trip. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre on your future business trips. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent business trip and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your strong 80/100 overall rating and your 8/10 recommendations for both our brand and the loyalty programme. Your excellent scores are truly impressive: for arrival, accommodation, cleanliness, our team, check-out, and WiFi for booking, sustainability, and loyalty programme recommendation for breakfast selection Celebrating Your Words Your review – "Nice hotel! Just wish the live food grilling during breakfast could be better" – brings great joy to our team. We are pleased that you found our hotel nice and that you enjoyed your stay. Regarding Your Feedback – Live Food Grilling We have noted your comment about the live food grilling during breakfast. Your feedback has been shared with our Executive Chef and Food & Beverage team for review and improvement of the quality, freshness, and preparation of our live grilling stations. Our Gratitude It was our genuine pleasure to host you during your business trip. We are honored by your trust and your positive endorsement. We look forward to welcoming you back to Grand Mercure Batam Centre on your future business trips – and we hope the live grilling experience will be even better for you! With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your excellent scores for arrival, accommodation, our team, and the gym and pool are deeply appreciated. Celebrating Your Words Your review title – "A great stay" – and your words – "Despite the small hiccups ... everything else was pleasant and we enjoyed the stay" – bring great joy to our team. A Special Thank You for Recognizing Mr. Danny We are deeply touched by your special mention of Mr. Danny, noting his "professionalism and great hospitality" and that he was "attentive and receptive towards our feedback." We will personally share your appreciation with him. Knowing that his care and professionalism made your stay more pleasant is the greatest motivation for our team. Regarding Your Feedback We have carefully noted your comments: Dirty Linen (Cleanliness 80/100): We sincerely apologize that the linen did not meet your expectations. You are right – the first impression of a room is crucial. Your feedback has been shared with our Executive Housekeeper for immediate review and reinforcement of linen quality checks. Hot Water Issues: We apologize for the inconvenience. Your feedback has been shared with our Engineering team for inspection and resolution. Check-Out and WiFi: Your feedback has been shared with our Front Office and Technical teams for review and improvement. Sustainability and Plastic Reduction: We appreciate your suggestion about eco-plastic bins to ensure cleanliness. Your feedback has been shared with our Green Team for consideration. Our Commitment to You Your feedback is invaluable in helping us improve our linen quality, hot water consistency, WiFi speed, and sustainability efforts. We are committed to making the necessary improvements. We hope to have the opportunity to welcome you and your family back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a beautiful and touching review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across nearly every category – from booking and arrival to accommodation, cleanliness, breakfast, our team, and sustainability. Your perfect 10/10 recommendation of our brand is the highest compliment we could hope to receive. Celebrating Your Words Your review is one of the most beautiful we have ever received: "From the minute we walk in the door, we feel that the people at the Grand Mercure Batam care about us and treat us with the utmost respect and kindness. They make us feel important." This is the very essence of hospitality – making guests feel cared for, respected, and important. Your words bring immense joy to our entire team. Knowing that you felt this way from the moment you walked in is the greatest reward we could ever receive. Regarding Your Feedback We have noted your 80/100 ratings for check-out and dinner, with the comment "Slow, but good" for dinner. We appreciate your honest feedback and have shared it with our Front Office and Food & Beverage teams for review and improvement. We have also noted your 90/100 rating for the pool, which has been shared with our Recreation team for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your beautiful endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre – where you will always be treated with care, kindness, and respect. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre