Mercure Bedford Centre Hotel 4 stars

Customer review rating 4.7/5 97 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Bedford Centre Hotel
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Room 1

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Children's age

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Hotel extras

  • An onsite restaurant overlooking the Great River Ouse

  • Onsite car parking available to all guests

  • Wedding and events facilities for up to 350 guests for social distancing.

  • An excellent town centre location

  • Onsite leisure facilities including a gym

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Room for hearing impaired guests
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR
bedford
united kingdom

Tel: +441234799988

Fax: (+44)1234/799902

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON LUTON At 51.5km / 32 miles

  • By boat

    FELIXSTOWE At 173.81km / 108 miles

  • By helicopter

    BEDFORD AERODROME At 16.09km / 10 miles

  • By car

    M1 JUNCTION 13 At 17.7km / 11 miles

  • By train

    BEDFORD At 2.41km / 1.5 miles

GPS :52.133977, -0.465752

Our accommodation(s)

Classic room - 1 double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft

Classic room - 2 single beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft

Privilege room, panoramic city views - 1 king size bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft

Accessible Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
Rooms

Our restaurants and bars

Riverside Restaurant

Type of cuisine: International

Our Restaurant overlooks the river Ouse, we pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources.

Pilgrim Bar

Non contractual photo

Enjoy panaramic views from our Pilgrim bar in a quite setting.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 397

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Mercure Bedford Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

97 reviews

tripadvisor

TripAdvisor Rating 4.0/5

26 reviews

Good stay

Customer review rating 4.7/5

Anonymous Business - 14/10/2020 Confirmed reviews ALL

Had a few issues but they were quickly resolved

Dear ELLIE H., We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to seeing you the near future. Sincerely, Chris McGrath Night Supervisor

Very comfy

Customer review rating 4.7/5

Marius F. Couples - 13/10/2020 Confirmed reviews ALL

A romantic getaway filled with happiness. Loved walking by the river. Had a riverview room that brought my spirits up. Great staff, great food and a good place to visit. Spacious room with a great service.

Dear Marius f., We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad your enjoyed your experience with us. We appreciate your views of our magnificent hotel with plenty of scenery. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris McGrath Night Supervisor

great location

Customer review rating 4.7/5

James E. Business - 05/10/2020 Confirmed reviews ALL

My first visit to this hotel. Great location close to the town centre with a variety of sights and plenty to explore. Staff was very friendly, very helpful and knowledgeable of service they provided. Very comfortable beds, nice and clean room. Hot food was available even through these hard times. Fast check in and fast check out. Would definitely recommend this hotel to friends. Will be back again

Dear James Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chris McGrath Night Supervisor

Staff wonderful, room very clean, furniture and fittings a little tired.

Customer review rating 4.7/5

Jackie B. Solo - 23/09/2020 Confirmed reviews ALL

Check in was great, staff did everything they could. They were very good at maintaining social distancing. Room was clean. Hotel has good Covid measures in place.

Dear JAQUALINE B., We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris McGrath Night Supervisor

Great location

Customer review rating 4.7/5

Angelika H. Couples - 14/09/2020 Confirmed reviews ALL

Excellent location in the town centre overlooking the river, good car parking. Good restaurant with reasonable prices with a great view of the river. Friendly staff.

Dear ANGELIKA H., We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris McGrath Night Supervisor

Good location

Customer review rating 4.7/5

Dimitri L. Business - 13/09/2020 Confirmed reviews ALL

My stay at this hotel was very pleasant, working away from home, I found the hotel relaxing. Great location, very friendly staff, welcoming with a smile. Clean room, very spacious. Service is excellent food nicely presented. I'd definitely be coming back

Dear Dimitri l., We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris McGrath

Good stay

Customer review rating 4.7/5

Lazlo D. Friends - 13/09/2020 Confirmed reviews ALL

This is the first time, I've visited this hotel, I was amazed of how modern the hotel was. Great facilities and a great location close to the town centre with lots of shops. Staff was very polite, always had an answer to any queries I had

Dear Lazlo d., We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris McGrath

Lack of attention to detail

Customer review rating 4.7/5

Colin I. Families - 01/09/2020 Confirmed reviews ALL

Used this hotel many times before it became Mercure. Nicely refurbished, but inexplicable lack of attention to some important details. There was no information book in the room. We booked a Privilege Room with a river view. It was a spacious room, but not well laid out. The safe was located at the bottom of the wardrobe, which was very close to the bed. The safe was locked, and could not be opened. There were no operating instructions, and it was impossible to read the display! We asked to be moved, but the only available room also had a safe that would not work properly! A privilege room was advertised as having complimentary soft drinks and daily paper - but these were not provided! The receptionist was very helpful, but he couldn't resolve the problems, and seemed unaware that the Mercure web site offered these facilities. A refund was offered, but not yet received. These may be teething problems associated with the re-opening, but this lack of attention to detail should be a concern. Overall, it's a nice hotel but needs more attention to detail.

Dear COLIN I., Thank you for taking the time to tell us about your experience at the Mercure Bedford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris McGrath

Great location and friendly efficient staff

Customer review rating 4.7/5

L. F. Solo - 30/08/2020 Confirmed reviews ALL

Very nice room which was particularly clean and well presented. Welcoming and very efficient staff.

Dear LEE F., We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris McGrath Night Supervisor

Very welcoming staff

Customer review rating 4.7/5

Mandy Couples - 28/08/2020 Confirmed reviews ALL

The staff were all very welcoming and helpful, the chef went out of his way to cook me and my hubby a continental as i am a coleliacs disease sufferer and couldnt have the grab and go breakfast they are currently offering due to covid. however the accessible room was nice upon first entry but was a little run down when you looked a bit deeper, it was slightly smelly too, the bathroom had a wet room style bathroom, good size , however the shower curtain didnt reach the floor and when u have showered the bathroom floor around the toilet gets very wet and becomes dangerously slippy, there was a very rusty leg on the basin unit, and around different parts of the room were dust and black marks on the skirtings, but it was a ok stay and served its purpose, i thought it was a little expensive especially considering the room being a bit run down and not ovelry clean.

Dear MANDY D., Thank you for taking the time to tell us about your experience at the Mercure Bedford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris McGrath NightSupervisor
Customer review rating 4.7/5

Anonymous Business - 21/03/2020 Confirmed reviews ALL

good stay

Nice location and good price

Customer review rating 4.7/5

Bennn Business - 15/03/2020 Confirmed reviews ALL

The room was lovely and we had a great stay.

Dear Ben, We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Jason M. Front Office Manager

Above & beyond

Customer review rating 4.7/5

A R. Business - 14/03/2020 Confirmed reviews ALL

Checked in and from the start NOTHING was too much trouble, the young lad at reception was on the ball it put me on the back foot, it's so long ago I'd had service like this! Couldn't get the coffee machine to work & in minutes he brought me a latte to my room. He wasn't alone, all the staff went out of their way to engage. If I had to criticise, well the I'd struggle really, only the lack of info on parking on the webpage....and I know that is an Accor thing not the hotel as frankly they always miss the obvious off! To quote Arni.....I'll be back :)

Dear Mr. R. We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Jason M. Front Office Manager

Great Staff, Comfy Rooms

Customer review rating 4.7/5

Je… Business - 07/03/2020 Confirmed reviews ALL

I stay at your hotel most weeks with work. The staff are always outstanding and very accommodating. Rooms are always clean and quiet. The only downfall with this hotel is the fact that only two out of the six cardio machines work which is highly frustrating when you have complained about this for the last month. Your hotel is the only one in the area that offer a gym and it’s shame you don’t use this to your advantage.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Bedford Centre Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will personally look into the machines in our Gym urgently and thank you very much for letting me know. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Jason M. Front Office Manager

An Ok stay

Customer review rating 4.7/5

Barry Business - 28/02/2020 Confirmed reviews ALL

Nice easy check in and very good Team Members throughout. The website does not make guests aware that Parking 'Available for Guests'' has to be paid for. Nice room on 4th floor but was very disappointed to find no heating in the Bathroom and its winter! Fire Alarm sounded off at 06.00 and again a short time later - no one answered the phone. No explanation other than some other guests said its toast burning in the Kitchen!! Good breakfast.

Central for all amenities

Customer review rating 4.7/5

Christine M. Couples - 27/02/2020 Confirmed reviews ALL

Lovely hotel .staff very helpfully and friendly..fabulous room great view .love the refurbished areas looking forward to staying with you again

Good location with parking

Customer review rating 4.7/5

Taurus R. Families - 26/02/2020 Confirmed reviews ALL

Clean & tidy hotel,,with very pleasant staff.A lovely room & view. Would stay again& again.

Well located

Customer review rating 4.7/5

Maxine S. Friends - 24/02/2020 Confirmed reviews ALL

Was greeted by Tom at reception excellent customer service demonstrated

Great hotel and location

Customer review rating 4.7/5

Louise Families - 22/02/2020 Confirmed reviews ALL

We have stopped here 3 times now at this hotel, and every time it has been so lovely. The staff are always helpful, welcoming and polite. The room rates are good and the location is great with a lovely via on the river. The breakfast is always delicious with a great selection, I'm gluten free and there is always gluten free bread available on request and other options.

Enjoyable visit

Customer review rating 4.7/5

Colin J. Couples - 20/02/2020 Confirmed reviews ALL

We live in Bedford and it was good to visit this hotel with a splendid view over Bedford. Breakfast was good.

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