Mercure Nottingham Sherwood Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 603 reviews

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Mercure Nottingham Sherwood Hotel - Image 1
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Mercure Nottingham Sherwood Hotel - Image 4
296 Mansfield Road, NG52BT NOTTINGHAM, United Kingdom

Description

Hotel extras

  • 0.9 miles from Nottingham City Centre

  • Newly-refurbished meeting rooms and events spaces with capacity for up to 400 guests

  • Large car park and EV charging

  • Contemporary restaurant and bar showing live sports channels

  • Indoor swimming pool, sauna, steam room and fully-fitted gym

Our accommodation(s)

Hotel location

Mercure Nottingham Sherwood Hotel

296 Mansfield Road
NG52BT NOTTINGHAM
United Kingdom

GPS:52.970202, -1.153407

Telephone
Fax +44 115 924 5227

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Tatting

Indulge in locally-inspired seasonal dishes when you visit our stylish restaurant, serving breakfast, lunch and dinner in an open-plan setting. Enjoy a culinary experience that highlights the freshest ingredients and in a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  603 reviews

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

On arrival I went to the desk while a disinterested receptionist ignored me while she typed on a computer. Eventually checked in and got to my room. The first thing that greeted me was an odd smell. The rest of the room just felt grubby. Stains on the floor, chairs, curtains; even the sink was discoloured. With suspicions holes drilled into the walls and door that didn't lock that also looked as though it has been kicked in a number of times if security is important to you if certainly doesn't show. The air conditioning didn't work so the room came with a plug in heater. Put my bags down and went out for dinner in Nottingham. When I got back noticed a sign saying to register my car at reception, which I'd have thought the receptionist would have mentioned when I checked in. The receptionist also had company behind the desk, they didn't look like an employee. Decided at this point to have a shower, with the controls being broken and the ceiling being converted in mold and flaky paint the experience was certainly interesting. The shower tray filled up while I was showing, resembling the veruca baths you had in the school swimming pools in the 90s. When I selected a new towel from the rack there was concerning debris on it. So I just dried myself on the bath robe. The bed was clean but lumpy and the pillows likewise. The next morning the fire alarm went off first thing so I got up and endured another shower and went for breakfast where no provision has been made for vegan food, despite specifying it on booking and check in. Overall a very shocking stay and one I won't be repeating

Dear Guest, Thank you for taking the time to share your experience with us. I sincerely apologise for the issues you encountered during your stay, as they do not reflect our standards for quality and service. Your feedback regarding the cleanliness and upkeep of your room is concerning. We strive to maintain a high level of cleanliness and comfort, and I regret that we fell short in this instance. I will ensure that your comments are shared with our housekeeping team for review. I also regret that the check-in experience did not meet your expectations, and I thank you for bringing this to our attention. Regarding the vegan food options at breakfast, I appreciate your input and will discuss this with our culinary team to enhance our offerings. I am sorry for any inconvenience you experienced with the shower and air conditioning. We will be reviewing these facilities to ensure they are in proper working order. Thank you once again for your feedback, and I hope you will consider staying with us in the future. Best regards, Alan and the team Mercure Nottingham Sherwood Hotel

Customer review rating 2.5/5

Alfie M. Business - Confirmed reviews ALL

I was originally happy with my stay however my room had no heating wasn't working so was cold for most of the time at my stay overall not much to be said was an decent hotel room

Dear Alfie M., Thank you for your feedback regarding your recent stay. I regret to hear that the heating in your room was not functioning properly, which affected your comfort. Your comments are valuable, and I appreciate you bringing this to our attention. Best regards, Alan and The team of Mercure Nottingham Sherwood Hotel

Customer review rating 4.5/5

Tara S. Couples - Confirmed reviews ALL

Made to feel very welcome.Lovely , comfortable beds and clean rooms and the food and the drinks in the hotel is brill

Dear Tara s., Thank you for your kind words regarding our staff and the comfort of our accommodations. We are delighted to hear that you enjoyed your stay and found our services to be satisfactory. Your feedback is greatly appreciated. Best regards, Alan and the team Mercure Nottingham Sherwood Hotel

Customer review rating 4.5/5

Bethany U. Friends - Confirmed reviews ALL

It's a great hotel with outstanding staff. The room was spacious and comfortable with a comfortably soft bed. The hotel facilities were great and easy to access.

Dear Bethany U., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff outstanding and enjoyed the comfort of your room. Your feedback regarding our facilities is greatly appreciated. Regards,, Alan and The team of Mercure Nottingham Sherwood Hotel

Customer review rating 4.0/5

Ann J. Couples - Confirmed reviews ALL

We have stayed at this hotel quite a few times and we enjoy it a lot And it's always very comfortable

Dear Ann J., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you find our beds comfortable and that you continue to enjoy your visits. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Alan and the team Mercure Nottingham Sherwood Hotel

Other web-users rate our hotel

  • 660 reviews 7.7/10 Location
  • 1,523 reviews 5.8/10 Room
  • 1,240 reviews 8/10 Service
  • 13 reviews 3.8/10 WiFi
  • 909 reviews 4.9/10 Comfort
  • 681 reviews 5.3/10 Cleanliness
  • 514 reviews 6.6/10 Breakfast
  • 510 reviews 5.1/10 Amenities

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