Customer review rating 4.3/5 232 reviews
ALLSAFE approved hotel
An ALLSAFE Bureau Veritas certified hotel
We Welcome All Guests & Families
Just 15 minutes from City Centre, and free onsite car parking available
Open to Leisure Stays in accordance to Welsh Government Guidelines
24hr food and beverage available
Check-in from 15h00
Check out up to 12h00
Classic room - 1 double bed
Classic room - 2 single beds
Privilege room - 1 king size bed
Accessible Classic room - 1 double bed
Number of meeting rooms: 9
Maximum size: 235 m²
Maximum capacity: 200 people
Maximum banquet capacity: 180 people
100% genuine reviews from our guestsFind out more
Well located, friendly staff ....... but feels a little tired
T C. Business - 09/09/2021 Confirmed reviews ALL
I only stayed one night at this hotel (on Business) and whilst the Hotel staff were friendly, welcoming and helpful, the hotel itself felt a little tired . It was clear to see that some refurbishment had already taken place, but unfortunately for me the Hotel still felt a little 'tire / dated' '. The food in the Restaurant was good quality but the menu was fairly limited . I was put in a room (20) that was adapted for disabled people, which is not my preferred choice
Victor Business - 09/09/2021 Confirmed reviews ALL
Rooms are absolutely lovely and the restaurant food was really good too. Everything was just perfect thanks.
Magnificent staff, friendly and helpful.
N J. Business - 09/09/2021 Confirmed reviews ALL
Excellent stay. Friendly and helpful staff.
Patricia C. Couples - 08/09/2021 Confirmed reviews ALL
Very helpful staff on arrival on Sunday afternoon Alec was on the desk he was very very good and made us feel very welcome, as my husband has mobility problems most understanding .
Could be better
A. T. Solo - 05/09/2021 Confirmed reviews ALL
Hotel staff were excellent. Friendly, professional and very helpful. Nothing was too much trouble, special thanks to the hotel manager and housekeeping for decorating the wedding party room. Restaurant food was also good in the evening. Bed comfy, big shower and water pressure great. Coffee machine in room but no instructions how to use. No cups. Had to empty a paper cup which contained lots of sachets of tea, coffee etc to be able to use. No milk. However what really spoilt the visit were the guests in the room next door. Woken up at 12 am with a party going on in the room next door. Walls to the room were so thin, the music and shouting really loud, lots of door slamming and people running up and down the corridor. This went on until approx 3 am. No phone in room so couldn’t call reception for assistance. Not great as a lone female guest. I appreciate that the hotel can’t control the behaviour of guests but a phone in the room would have alleviated the issue if I could have called for help.
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