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Mercure Birmingham West Hotel 4 stars

Customer review rating 3.7/5 206 reviews

ALLSAFE approved hotel

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Mercure Birmingham West Hotel
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+ 19 Services

Hotel extras

  • We welcome all Guests & Familys

  • 24hr food and beverage available, along with a full English Breakfast & Dinner menu.

  • Just 20 miles away from Birmingham International Airport

  • A free onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
Business services
  • 15 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU west bromwich
united kingdom

Tel: +4401216099988

Fax: (+44)01216099937

Check-in from 15h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 32km / 20 miles

  • By car

    M5 JUNCTION 1 At 0km / 0 miles

  • By train

    HAWTHORNS At 1km / 1 miles

  • By train

    SANDWELL AND DUDLEY At 3km / 2 miles

GPS :52.513438, -1.976012

Our accommodation(s)

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: Regional

Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

LOUNGE BAR

Our Lounge Bar serves a variety of refreshing beverages and is the ideal location for a business meeting, relaxing drink with friends or to catchup on the news and sports.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 171

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Birmingham West Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

206 reviews

TripAdvisor Rating 3.5/5

50 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Awful . Disappointing.

Customer review rating 0.5/5

Nicky H. Business - 19/09/2021 Confirmed reviews ALL

From start to finish the experience was awful . I was charged £119.00 per night , to be welcomed by asylum seekers and children running round all the aisles . I think this is absolutely disgusting to think I have been charged that much . I would expect. Four star hotel for that much per night . I have to book this place as it's near to work, but will definitely look further afield now . I will never stay here again . Deeply disappointed.

Excellent customer service. Geraldine ensured we were made really welcome

Customer review rating 5.0/5

Mark Families - 17/09/2021 Confirmed reviews ALL

As always the hotel was excellent Staff helpful and friendly and the refurbishment added to a very enjoyable experience

dangerous location for thieves

Customer review rating 0.5/5

Robert M. Business - 15/09/2021 Confirmed reviews ALL

van content stolen worth over £ 3500.00 gang working the areas please do not stay here leaves a lot to be desired as staff feed back on incident lacking our staff stayed in their vehicles instead of the hotel and no refunds offered

Nice hotel but some serious issues

Customer review rating 2.0/5

Ian Business - 15/09/2021 Confirmed reviews ALL

Hotel was fine and restaurant food was good but service from Reception was poor to very unsatisfactory.

Football weekend

Customer review rating 4.0/5

Teresa Friends - 13/09/2021 Confirmed reviews ALL

Good value hotel with very friendly staff. Comfortable room. Excellent breakfast.

Near west brom ground nice will stay there again

Customer review rating 4.0/5

Anonymous Families - 13/09/2021 Confirmed reviews ALL

Staff friendly and helpful

Disappointing

Customer review rating 1.5/5

Anonymous Business - 09/09/2021 Confirmed reviews ALL

The room cleanliness was fine and bed comfortable. However, air conditioning was not working in the room. There was no hot water on the second morning of my stay resulting in a cold shave and shower, which is very poor. Reception notified. Also entrance at the hotel is surrounded by people smoking which is very off putting and unwelcoming. A designated smoking area should be away from the entrance.

Very average

Customer review rating 2.5/5

Tony Business - 09/09/2021 Confirmed reviews ALL

Noisy without a great view

Vehicle was robbed and all tools stolen on your private car park!

Customer review rating 0.5/5

David M. Business - 06/09/2021 Confirmed reviews ALL

The room was lovely but woke up to my van being broken into on your private car park. Which now means I’m £5000 plus down on tools with no way of claiming back on insurance.

The reception staff were rude & unprofessional and the noise in the hotel kept us awake until 3.30am.

Customer review rating 0.5/5

Lee W. Couples - 06/09/2021 Confirmed reviews ALL

The man on reception was rude and the noise on our floor and outside the Hotel was horrendous. The following morning cleaners came into our room at 10.30am although check out wasn't until 12pm and the manager basically called myself & my partner liars as no one else had complained. We were spoken to and treated so badly that we will never stay here again.

Great Hotel

Customer review rating 5.0/5

Andy C. Families - 05/09/2021 Confirmed reviews ALL

Great location the cricket ground. Good food and good sized rooms.

Poor customer service

Customer review rating 1.5/5

Anne W. Couples - 05/09/2021 Confirmed reviews ALL

3 thin pillows between 2 people. No water in room despite description when booking. Called reception 5 times and eventually got through to someone at 10pm who had a poor attitude 'well we don't put water in those rooms!' and 'I'll need to see if anyone can find you some' (when asked about an extra pillow. No further Comms until after midnight when woken by loud and sustained banging at door! Gave feedback to reception at check out and met with indifference. Emailed hotel with concerns and no response received.

Staff are extremely unhelpful and rude

Customer review rating 0.5/5

Anonymous Families - 05/09/2021 Confirmed reviews ALL

It was a horrible experience with staff calling ek Jealous and blowing raspberry. Staff not wanting to be helpful.

Room allocation

Customer review rating 1.5/5

Steve P. Friends - 03/09/2021 Confirmed reviews ALL

I had booked a twin room. First room given was a twin room but did not have a shower, room 329, returned to reception and was then given another room with did have a shower but a king size bed, room 416. We are two men, not a couple

Great stay

Customer review rating 5.0/5

Kuldip J. Families - 02/09/2021 Confirmed reviews ALL

It was my second time staying overnight everything was fine your staff were very friendly and helpful

Worst stay ever will never book this hotel again !!!AVOID AVOID

TripAdvisor rating 1.0/5

saz2409 02/09/2021 TripAdvisor review

Poor customer service No convenience Felt very unwelcome Pool hours are silly Could not access safe box apparently they can’t clean it that’s why The management mr tibo was the rudest unprofessional manager and a shame to the face of mecure hotel Immature and zero communication skills Literally got kicked out on check out day the worst stay ever

Customer review rating 5.0/5

R F. Friends - 01/09/2021 Confirmed reviews ALL

An amazing stay, hotel reception staff amd all of the staff were extremely welcoming and friendly. We couldn’t have asked for more. Only thing that was slightly odd that this room didn’t have a shower in it only a bath. Not a compliant but we just found that a little strange as normally we would have both in the room when we have stayed at other locations of your hotel.

Worst hotel I stayed at pls avoid this hotet customer service is atrocious

Customer review rating 1.0/5

Saz Families - 31/08/2021 Confirmed reviews ALL

Customer service was atrocious from the manager at the check in to the staff around him . His name is Tibi so where do I start. No friendly smile no introduction. Checked in and the rooms had an odd smell not very spacious and no closing wardrobe no fridge . Safe is not available at this hotel due to restriction of covid because they won’t be able to clean a safe apparently. I went with 4 other families of mine so we had a total of 7 rooms each we had children requested interconnected room mr Tibo the manager of the hotel had decided to take it personally that one of my sisters family didn’t get a interconnected room and when she went to ask he was very unhelpful didn’t care and basically told her u didn’t book it in advance . My other sister got an interconnected room so we decided we will swap mr Tibo muttered to her ur jealous of your sister and blew raspberries out of his frustration . When asked why is he making such a personal insult his response was cuz I belive she’s jealous of her sister . He is a rude man who has no professionalism only the lord knows how he became a manager a poor representative to have at the Mecure Birmingham him alone would take this rating from a 3* to a 2* hotel . Rooms were not clean and only clean upon request which wasn’t informed at the desk . On check out day the cleaners came knocking at my door 2 times from 10am when am I Checking out it was sooo appalling I have never stayed at a hotel where I felt like I was being booted out . It was the worst stay I have ever experienced I trusted Accor and booked as I am an Accor member but this hotel needs to be taken off your listing . Also swimming times was inconvenient and going as a family it was difficult . The staff were rude and made u feel unwelcome. Almost like your a nuisances to them for coming as a big family and using the facility. Kept feeeling like we was being watched and not welcome at all . I paid a lot for this hotel but I am so regretful because it was not worth it . DONNOT BOOK AVOID THIS HOTEL AT ALL COST . Ruined my stay and left me feeling ashamed because I recommended this hotel to my family members .

Room not as described

Customer review rating 0.5/5

James Families - 31/08/2021 Confirmed reviews ALL

I was very disappointed with the stay at your hotel. The hotel room did not have a shower (just a bath), even though when booking it has a shower advertised as per below text on the website. 'Enjoy our newly refurbished locally inspired Classic Room with 2 single beds, complimentary WiFi, laptop safe, rain fall shower, 40" flat screen TV with Freeview and complimentary mineral water'. A shower in a hotel room is a fundamental necessity in 2021, and this is the first time I have ever experienced a hotel room without this basic amenity. It should be made clear when booking that the room does not have this (instead of advertising a shower in the room!). Most people would not be willing to stay in a room without a shower when spending nearly £100 for the room. Overall I think its extremely poor that you do not provide a shower in all your rooms - and actually advertise that you do. I also raised this issue at reception and was given a quite blunt and rude response by the man on reception. A very frustrating and negative experience.

Disappointing stay

Customer review rating 2.0/5

N.o. Families - 30/08/2021 Confirmed reviews ALL

It was a pleasant venue with very nice staff but the rooms are disappointing. Dirty shower, hair and dirt in the towels and the bathroom had a weird smell throughout the stay in one room. In the other room, none of the plug sockets worked and the TV wasn’t working.

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