Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 637 reviews

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Mercure Birmingham West Hotel - Image 1
Mercure Birmingham West Hotel - Image 2
Mercure Birmingham West Hotel - Image 3
Mercure Birmingham West Hotel - Image 4
Birmingham Road, B70 6TU WEST BROMWICH, United Kingdom

Description

Hotel extras

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
United Kingdom

GPS:52.513438, -1.976012

Telephone
Fax +44 121 609 9937

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  637 reviews

Customer review rating 5.0/5

Luke S. Couples - Confirmed reviews ALL

A very strong 100, with just a couple of things stopping us from getting a completely clean sweep! Thank you for the lovely review. We are delighted that you found the hotel comfortable, clean and well located, and that there were no other issues during your stay. We appreciate your comments about the bar prices and the £10 parking charge as well. We understand that both can influence how guests view the overall value of a stay, even when everything else has gone smoothly. Thank you for sharing your thoughts so honestly, and we hope to see you back with us again.

Customer review rating 1.0/5

Michael B. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are sorry to hear that the room did not suit your preferences. We appreciate that the design and layout of a room are subjective, and we understand that the compact configuration may not be to everyone's taste. The room design, including the storage and furnishings provided, has been approved by the Mercure brand as part of the hotel's current room concept. That said, your comments regarding the condition of the safe, coffee cups and in-room amenities are more specific, and we are sorry that these aspects fell short of the standard you expected. We have noted your comments and will ensure they are reviewed with the relevant teams. We appreciate your honest feedback and hope you will give us another opportunity to provide a more positive experience.

Customer review rating 3.5/5

Sarah R. Families - Confirmed reviews ALL

Thank you for taking the time to give us such detailed feedback. We are glad to hear that you were happy with the rooms, although it is disappointing that your interactions with reception left you feeling uncomfortable. A welcoming and confident approach is important, particularly when guests are asking for assistance, and we are sorry that this was not consistently your experience. We also appreciate you highlighting the issues around online check-in, booking notes and the room change you had arranged in advance. These are exactly the sort of details that should be handled clearly and consistently, and we are sorry that the information provided to you did not match what was ultimately delivered or charged. Your comments have been shared with the relevant team so the points can be reviewed. Thank you again for bringing this to our attention, and we hope we can restore your confidence in us on a future visit.

Customer review rating 4.0/5

Mavis T. Business - Confirmed reviews ALL

Thank you for taking the time to rate your stay. We appreciate the score and are pleased that your overall experience was a positive one. We hope to have the opportunity to welcome you back and make your next visit even better.

Customer review rating 3.5/5

Joshua T. K. Business - Confirmed reviews ALL

Thank you for sharing your feedback. We are pleased to hear that you found the room comfortable, although I am sorry that its location was not what you had hoped for. We understand that being closer to reception can be important for some guests, particularly when this has been requested in advance. Room moves are always dependent on availability at the time, but we are sorry that you felt your request was not handled as helpfully as it could have been. We will share your comments with the reception team as a reminder of the importance of explaining the available options clearly and courteously.

Other web-users rate our hotel

  • 436 reviews 8.1/10 Location
  • 1,139 reviews 6.2/10 Room
  • 1,124 reviews 9/10 Service
  • 32 reviews 4.3/10 WiFi
  • 579 reviews 5.9/10 Cleanliness
  • 446 reviews 7.8/10 Breakfast
  • 271 reviews 6.1/10 Value
  • 252 reviews 3.7/10 Wellness Area

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