Mercure Telford Centre Hotel 4 stars

Name: Mercure Telford Centre Hotel
Address: TELFORD, TF3 4NA, UNITED KINGDOM
Telephone: (+44)1952/217680
Rating: 4.2

Customer review rating 4.2/5 162 reviews

ALLSAFE approved hotel

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+ 13 Services

Mercure Telford Centre Hotel

Hotel for travellers looking for local and authentic experiences

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols and provides assurance that these standards are being met in this hotel.

Michael Kuc, Hotel Manager

Mercure Telford Centre Hotel is perfectly situated for easy access, just a seven-minute walk from Telford railway station. Because it's just off the M54, this hotel is ideal for business, conferences, or leisure trips. As well as being easy to get to, this hotel is close to nearby attractions including Iornbridge Gorge Museum, The Telford International Centre, and Blists Hill Victorian Museum. After busy days, guests are welcome to use our onsite leisure facilities, which include a gym and an indoor pool.

We are delighted to advise that Mercure Telford Centre Hotel has reopened for bookings and is able to accommodate stays from 4th July 2020 onwards. Hygiene is essential, and we have introduced stringent hygiene & prevention measures to ensure your safety

Hotel extras

An ALLSAFE Bureau Veritas certified hotel
Open for Essential Travellers
24hr food and beverage available, along with a full English Breakfast & Dinner menu.
A free onsite carpark with space for up to 300 vehicles
Laundry Service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Public outdoor parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
100% non-smoking hotel
Languages spoken at the hotel
- English
- Polish
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying) Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Beauty salon

BreakfastPaying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks

9 Meeting room(s)
Copy/print service available

Hotel location

Mercure Telford Centre Hotel

Forge Gate
Telford Centre
TF3 4NA telford
united kingdom

Tel: +441952217680

Fax: (+44)1952/217681

Contact email :

Check-in from 14h00

Check out up to 12h00

By plane
BIRMINGHAM INT At 75km / 47 miles
By car
M54 JUNCTION 5 At 1km / 0 miles
By train
TELFORD CENTRAL At 1km / 1 miles

Our accommodation(s)

Rooms (5)

Classic room - 1 double bed

Max. number of persons: 2
Area: From 14 m² / 151 sq ft

Classic room - 2 single beds

Max. number of persons: 2

Privilege room - 1 king size bed

Max. number of persons: 2

Accessible room - 1 double bed

Accessible room

Max. number of persons: 2
Area: From 14 m² / 151 sq ft

Standard Room - 2 single beds

Max. number of persons: 2
Views: Garden View, City View *

Subject to availability

Rooms

Our restaurants and bars

Iron Masters

Type of cuisine: Regional

We pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources and the provenance and traceability of our food is vitally important to us.

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

BAR

Lunch and dinner are served daily until 22:00 in the Hotel's bar. Our onsite bar is a great place to meet friends for relaxing drinks or meet up with colleagues or clients for an impromptu business meeting.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 9
Maximum size: 372 m²
Maximum capacity: 475 people
Maximum banquet capacity: 300 people

Find out more

Not to bad

Neil Business - 20/02/2021 Confirmed reviews ALL

Reception staff where very friendly, shower was rubbish and a little choice on the bap would have been nice instead of getting the same thing every day.

Dear NEIL C., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Comfortable first stay

Farah Business - 16/02/2021 Confirmed reviews ALL

Very welcoming hotel. Very clean and comfortable, with good hygiene and social distancing measures in place. Ample parking. Helpful and friendly staff. This was my first time staying at this hotel, and I would stay again.

Dear FARAH M., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Unfortunately room was very cold

Daljit S. Business - 10/02/2021 Confirmed reviews ALL

Radiator was not very hot. Room was very cold, so had to use the hairdryer to help warm it up.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. The room you stayed in does in fact have a heat setting on it's air conditioning panel which can also be operated by a member of staff at the front desk - please let us know of any problems during your stay so these can get rectified before the day of departure. Sincerely, Melissa Bowers Front Office Supervisor

Sheikh Alim Business Stay

sheikhalim Business - 02/02/2021 TripAdvisor review

Nice clean room. Good value. Near amenities. Good receptionist. Unfortunately due to Vovid-19 issues the gym and spa was not open. My room was a little noisy due outside canopy. Would recommend again. Pleasant.

Parking ticket

Anonymous Business - 10/01/2021 Confirmed reviews ALL

Very good except I have been given a parking ticket despite putting my registration in and checking with staff twice that my reg had been accepted

Dear SARAH W., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Clean and comfortable

Paul A. Business - 09/01/2021 Confirmed reviews ALL

Fantastic staff who make you feel like you are one of the family. Nothing is too much trouble

Dear PAUL A., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Friendly, staff and great features

Emmanuelle Couples - 31/12/2020 Confirmed reviews ALL

We had a great stay at Mercure Telford center. The staff is absolutely amazing, always friendly and here to help. The room was nice and comfy with everything needed for a good stay. We used the swimming pool and the hot tub everyday during our stay and it was a fantasti! Definitely recommend this hotel.

Dear EMMANUELLE G., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Good hotel and services

Dillwant K. Solo - 17/12/2020 Confirmed reviews ALL

Very friendly staff that made my day.

Dear DILLWANT K. P., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Fantastic Value for Money!

Shaun Families - 14/12/2020 Confirmed reviews ALL

Great modern and clean hotel, that is located in a perfect business & shopping location. Great staff, super facilities, and COVID safe feel.

Dear SHAUN H., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on your comments to Julie so that she is aware of your review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Well located to shopping centre

Idanwen T. Families - 12/12/2020 Confirmed reviews ALL

Most of the staff are always friendly and always ready to help .

Dear IDANWEN T., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

It woudl have been good stay, if not for breakfast

Lili H. Business - 04/12/2020 Confirmed reviews ALL

Reception staff - superb, very welcoming and helpful. Rooms nice and clean. Plenty of parking, easy to find. Breakfast was horrible - the tomato juice had mold flakes in it, scrambled eggs smelt sickeningly of gone-off eggs. Restaurant manager swiftly changed our plates, and offered fried eggs instead which smelt ok, but it was an unpleasant experience. Overall, it did not feel like 4* hotel, but then its was relatively cheap.

Dear ZANNA S., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Good location, friendly helpful staff

David B. Business - 20/11/2020 Confirmed reviews ALL

Clean comfortable, but noisy from the road traffic

Dear DAVID B., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Good car parking, good overnight accommodation

Angelika H. Couples - 04/11/2020 Confirmed reviews ALL

Nice, well appointed, warm, clean room. Friendly staff, nice dinner and breakfast. Nice lounge, good parking. Good value for money. Location good for overnight stay.

Dear ANGELIKA H., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Disappointing

Sonia D. (. 4. Families - 02/11/2020 Confirmed reviews ALL

Overall staff were polite. The decor at the hotel is modern and of a high standard. But the hotel room was not 100% clean (I took pictures to prove this) and one of the lamps was not working, so the lighting was a bit dark. I mentioned it to the staff at reception, but they simply apologised for it and said they would let maintenance know the next day, by which time we had already checked out. The swimming pool was not usable on the day we arrived (which was disappointing because that was one of the reasons I booked this hotel). The breakfast set up was Covid friendly, but the selection was poor if you were not a fan of a full English. They had a couple of boxes of cereal, a few croissants, plain yoghourtd and juice. That was about it! Not what you would expect at a 4 star hotel. The experience was that of a basic 3 star, so yes, a little disappointed.

Dear SONIA D., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be aware that we had 8 choices of cereal, 3 choices of juices , probiotic drink, yoghurts & Full English hot food choices. Any dietary requirements or alternative can be requested. The pool was out of use on your reservation dates as the under tank had broken and therefore drained the pool, this was out of our control. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Should you decide to stay with us in the near future please bring any issues that may arise at the time to our attention so we can try to rectify them straight away and make your stay more memorable. Sincerely, Melissa Bowers Front Office Supervisor

Good location, well priced

Justin R. Business - 27/10/2020 Confirmed reviews ALL

On the whole good - Wi-fi a little sketchy at certain times of the day.

Dear JUSTIN R., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Fantastic staff and good food

Danny Couples - 25/10/2020 Confirmed reviews ALL

Another good stay at this hotel with staff who really excel at what they do, even the chef makes good conversation and is engaging. However on this occasion I was disappointed that the pool was shut due to non Covid reasons. During Covid I think I've seen the good and the bad of hotels but one of the best things I've had is a call to let me know what the procedures are and what's open. Maybe a call to say the pool was shut could of helped? Even though the hotel and room was very very clean a shame I found a couple of long hairs that weren't mine in the room. The evening meal and breakfast was very very tasty and good portion size. But once again that staff are fantastic and made a disappointment still a very enjoyable stay.

Dear DANIEL G., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Craig L. Business - 23/10/2020 Confirmed reviews ALL

Very good as always, lovely staff and nothing is too much trouble.

Dear CRAIG L., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Fantastic staff

Paul A. Business - 21/10/2020 Confirmed reviews ALL

Have stayed here many times and the food and staff have always been great

Anonymous Solo - 07/10/2020 Confirmed reviews ALL

Very looked after

Dear MANJINDER K., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Clean, friendly hotel

DianeO1955 04/03/2020 TripAdvisor review

We stayed two nights for a Sci Fi event. Our room was very comfortable and the front desk staff were helpful and friendly. The woman in charge of the restaurant/bar worked what appeared to be 18 hours a day trying to make things run smoothly. Most of the servers however were clueless and inexperienced.

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