Lovely hotel, amazing christmas decorations. Really well located, only a short walk to the town centre. Very nice breakfast aswell!

Overall satisfactory, slightly disappointed that the room service process was very hit and miss due to no phones being in the rooms? Having to use own mobile phone was a surprise when getting into the room. Room was slightly cold and with the hvac system right outside the room on the roof had a noise all night. Which I understand not much could be done about it.

Dirty room, cold plates, no emergency contact, no phone in the room etc I paid all this money for two nights stay. I wish I hadnt !!

Friendly staff, nice rooms, no complaints.

I arrived at the hotel after a long journey, delayed due to Storm Arwen and roadworks. I was very, very cold and just wanted some hot food and a warm bed! However the first room I was given smelled very strongly of damp and so I had to ask to be moved. The person on reception was very nice and gave me a room upgrade. After I had unpacked, I went to the restaurant but I could not stay there as it was very cold and I would not have been able to enjoy my food in such an atmosphere. I had rom service in the end. The food sadly was not great, and I had to eat it under the covers as my room' was also cold, with no visible means of altering the temperature. I kept waking up during the night due to the temperature. Not a good experience...

Close to station, easy walk to the conference centre

No problems, all clean and comfortable and good breakfast

Very clean and friendly staff. Charmaine really looked after me at breakfast and the 2 guys were great over dinner. I didn’t get their names. Thank you for making the stay relaxing and welcoming.

Nice room and lovely breakfast. Booked again for next year

I very regularly use Hotels and this hotel in particular. The hotel itself is a little tired in places and could do with some TLC and money spent on a refurb but in general is OK, rooms are OK and Beds are comfy. The main difference for me are that the staff are generally very good especially the ladies on Reception and Check in who are always very helpful.

Where do I start 1. Electrical socket fell out exposing live cables 2. Room wasn't cleaned over night 3. No room service menu 4. No phone to call reception 5. Mobile number given for room service was number unobtainable 6. Room service ordering process took over 10 minutes 7. Room service meal didn't arrive after promised 10-15 minutes, only when I chased at 45 minutes did it finally arrive, 1hr 20mins after I started the process Avoid

As with previous stays I had a very comfortable and enjoyable 2 nights at the MERCURE. As a health and safety professional, I was pleased to see the safety measures implemented to mitigate any Covid19 spread. I was not however pleased with some of the guests who still think it's all over and don't see the need to wear masks or socially distance. This unfortunately cannot be policed by hotel staff but I would suggest better signage at the entrance and within the reception area.

attending show at International Centre and this was a good location hotel ive previously used

Silver status not recognised didn’t get welcome drink. Drinks and food purchased didn’t go towards reward points - disappointing !

I regularly stay in hotels whilst working away and this hotel has excellent facilities but the stand out reason for staying are the staff. From front reception, bar and restaurant and leisure the staff are attentive, responsive and very helpful.