Mercure Telford Centre Hotel

Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 328 reviews

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Hotel extras

  • BT Sports showing in Bar Lounge

  • Pets Welcome

  • 24hr food and beverage available, along with a full English Breakfast & Dinner menu.

  • Complimentary onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

ALLSAFE approved hotel

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

  • By plane

    BIRMINGHAM INT At 75km / 47 miles

  • By car

    M54 JUNCTION 5 At 1km / 0 miles

  • By train

    TELFORD CENTRAL At 1km / 1 miles

GPS:52.68128, -2.446585

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Iron Masters

We pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources and the provenance and traceability of our food is vitally important to us.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  328 reviews

TripAdvisor Rating  3.5/5  83 reviews

Good buisness hotel

TripAdvisor rating 4.0/5

jon23454 Business - TripAdvisor review

This is a busy hotel in the centre of Telford. Very friendly staff, Emma on reception is a great ambassador for the hotel and Dean offered excellent service in the restaurant. Standard size bedrooms which have been recently refurbished are well equipped. Free parking for residents is a plus and the pool and spa is relaxing. Would definitely stay here again if in the area.

Customer review rating 3.5/5

C. Couples - Confirmed reviews ALL

Room was clean and tidy although quite dated. Windows could do with being replaced as every morning there was a pool of water on the sill from the condensation. Staff were very helpful, particularly a waitress on Monday evening who was happy and helpful. Leisure facilities were a plus.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

Really good hotel, friendly helpful staff and great value.

Customer review rating 4.5/5

Andrew D. Couples - Confirmed reviews ALL

The hotel is so well located and easy to access. Very good layout and rooms are great although no air con in our room. Very comfortable bed. Staff really friendly and helpful. Restaurant food was exceptional both in quality and presentation. Breakfast was good and the staff so friendly and helpful. Only negatives were: 40 minute wait to book in as the Receptionist was off sorting rooms and no one else could unlock the computer, (was given a free drink to compensate). Shower was really powerful and bathroom good. Only problem was the shower panel was so short that water sprayed out all over the room and flooded the floor. Heard others complaining at breakfast of the same thing. With the gym and pool and excellent service and rooms we will be booking to stay for longer next time.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

three night coache trip 29 july-1 august2022

TripAdvisor rating 5.0/5

tony726 TripAdvisor review

the bedroom were a very good size a walk in shower the food was good the staff were very helpful and friendly keep up good work tony mbe the location is good we went to wales also to chester it was good to visit the area

Lovely couple break

TripAdvisor rating 5.0/5

Julie R Couples - TripAdvisor review

Booked into this hotel today and visited the leisure facilities too. The rooms are lovely and spacious. When we checked in we had the pleasure of being looked after by Michelle on reception. She was lovely, friendly and helpful, nothing was too much trouble for her. She was accommodating to my needs and made sure we didn’t feel like we were being a pain! Well done Michelle you are an absolute asset to this hotel. Bar, housekeeping and leisure team lovely and friendly too. Would definitely recommend. Close to Telford shopping centre. Perfect location.

Dear Julie, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths General Manager

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Other web-users rate our hotel

  • 366 reviews 9.7/10 Location
  • 821 reviews 6.3/10 Room
  • 699 reviews 8.3/10 Service
  • 13 reviews 7.9/10 WiFi
  • 389 reviews 5.5/10 Cleanliness
  • 306 reviews 6.9/10 Breakfast
  • 167 reviews 6.1/10 Value
  • 125 reviews 5.5/10 Wellness Area

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