Mercure Telford Centre Hotel 4 stars

Customer review rating 4.1/5 135 reviews

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Mercure Telford Centre Hotel
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Room 1

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Children's age

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Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • Just five minutes away from the Telford International Centre

  • Free onsite car parking available

  • Leisure facilities including a swimming pool and gym

  • Just a 2-minute drive from the M54

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Beauty salon
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • 9 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Telford Centre Hotel

Forge Gate
Telford Centre
TF3 4NA
telford
united kingdom

Tel: +441952217680

Fax: (+44)1952/217681

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INT At 75km / 47 miles

  • By car

    M54 JUNCTION 5 At 1km / 0 miles

  • By train

    TELFORD CENTRAL At 1km / 1 miles

Our accommodation(s)

Classic room - 1 double bed

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft

Classic room - 2 single beds

  • Max. number of persons: 2

Privilege room - 1 king size bed

  • Max. number of persons: 2

Accessible room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft

Standard Room - 2 single beds

  • Max. number of persons: 2
  • Views: Garden View, City View *

* Subject to availability

Rooms

Our restaurants and bars

Iron Masters

Type of cuisine: Regional

We pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources and the provenance and traceability of our food is vitally important to us.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Lunch and dinner are served daily until 22:00 in the Hotel's bar. Our onsite bar is a great place to meet friends for relaxing drinks or meet up with colleagues or clients for an impromptu business meeting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 372

  • Maximum capacity: 475 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Telford Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

135 reviews

tripadvisor

TripAdvisor Rating 4.0/5

15 reviews

Lovely hotel and team

Customer review rating 4.1/5

Joanna Couples - 14/09/2020 Confirmed reviews ALL

Lovely and clean hotel, big thank you to the team for making sure we had a clean room, nice breakfast and drinks at the bar.

well located

Customer review rating 4.1/5

Janet Families - 14/09/2020 Confirmed reviews ALL

hotel easy to find and great located off M54 as overnight stop to Wales. Would suggest a room at back of hotel for peaceful night. Covid - 19 safety good.

Customer review rating 4.1/5

Paul A. Business - 12/09/2020 Confirmed reviews ALL

Fantastic staff very helpful and friendly especially during these difficult times. Lovely food and very clean place

Good stay

Customer review rating 4.1/5

Anonymous Solo - 04/09/2020 Confirmed reviews ALL

always love staying there

Good Stay

Customer review rating 4.1/5

Alison Couples - 01/09/2020 Confirmed reviews ALL

Hotel itself was clean, and friendly staff. Thought food and drink was quite expensive (£9 for a glass of wine!!!, £12 for continental breakfast!!) and location was a bit further out than we expected, but over all a pleasant stay.

Well located but overpriced and miss sold!

Customer review rating 4.1/5

Jemma Couples - 01/09/2020 Confirmed reviews ALL

booked a privilege room for bank holiday weekend including breakfast, nothing online states breakfast Is currently different so was very unhappy to arrive and find out breakfast is basically a continental takeaway bag which was supposed to have a hot sausage and scrambled egg bap but that was cold as well, photos on the website even show a full English breakfast still, for £12 per person!! So £72 for the 2 of us for 3 days I could of gone to the Costa across the road and had a HOT sausage bap for half the price!! Then there's the room, a "privilege" room for 2 people, all we had as an extra compared to others was 1 robe?! There was 2 of us and the bed was 2 singles pushed together! The key for the room stopped working every 24 hours so had to keep getting a new one. Floor 2 we were on also stunk of cigarette smoke all weekend and on the first day it smelt of weed! No cleaning service during the stay so couldn't get towels swapped for clean ones even though you have to use those for the pool as well. Overall for what we paid for the weekend I am extremely unhappy and would like someone to contact me regarding a reimbursement! I have never been so unhappy and disappointed with a mercure hotel before.

Good location

Customer review rating 4.1/5

Ajd Couples - 30/08/2020 Confirmed reviews ALL

The staff were friendly and helpful and very apologetic given the difficult circumstances. However, there were simply not enough staff in attendance. For instance, the chef was on his own in the kitchen trying to cope with all the food orders whether from the dining room or via room service. This caused long delays, i.e. up to 50 minutes from order before food arrived at the table. The bar man was doubling up as the waiter in the dining room. On one evening the staff member from the leisure centre was roped in to serve in the dining room. We had no idea who the manager was as he/she did not materialise during our four night stay. We do feel the manager should have been more proactive, visible and assisting the staff.

Dear PATRICK D., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Satisfied our needs

Customer review rating 4.1/5

Anthony M. Couples - 28/08/2020 Confirmed reviews ALL

usual excellent Mecure hotel experience

Dear ANTHONY M., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Beautiful hotel

Customer review rating 4.1/5

Nichola Families - 22/08/2020 Confirmed reviews ALL

Gorgeous hotel reception area with seating, lovely bedroom Nice swimming pool Great power shower Only downside no house keeping on our 2 night stay And Had to phone down for fresh towels as stil wet from previous day Would of been nice to hav new cups coffee etc and beds made like normal

Dear NICHOLA W., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Due to COVID-19, housekeeping are only able to service rooms if requested. You are able to collect fresh towels, cups, coffee and milk etc from reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Perfect location with car free parking

Customer review rating 4.1/5

Jonathan Friends - 27/03/2020 Confirmed reviews ALL

Considering it was the day that all restuarnts had to close. The team ramained highly professional at all time

Dear JONATHAN W., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Better than expected

Customer review rating 4.1/5

Grl Business - 25/03/2020 Confirmed reviews ALL

1 night stay, it was pleasant, clean and amenities were excellent.

Dear GARRY R., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

room was too small and the cooked breakfast on sat morning was tepid

Customer review rating 4.1/5

Jane H. Couples - 19/03/2020 Confirmed reviews ALL

The staff were friendly but had to ask for our room to be cleaned at 1-30 pm On arrival there was only 1 set of toiletries ie shampoo and shower gel although it was a double room.

Dear JANE H., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Consistently good

Customer review rating 4.1/5

Craig Business - 19/03/2020 Confirmed reviews ALL

As expected and a good standard overall

Dear CRAIG L., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Very enjoyable

Customer review rating 4.1/5

Gerald C. Business - 18/03/2020 Confirmed reviews ALL

The room was comfortable and well-appointed. Food was good.

Dear GERALD C., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Really nice hotel will come again

Customer review rating 4.1/5

Joshua J. Solo - 15/03/2020 Confirmed reviews ALL

5+++

Dear JOSHUA j., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Average hotel

Customer review rating 4.1/5

Chris S. Couples - 15/03/2020 Confirmed reviews ALL

Standard hotel. Basic room and quite noisy.

Dear ANDREW C., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be aware that rates depend on availability and of the time of booking so if the hotel is nearly at full occupancy the rates will be quite high, all hotels are the same. Did you call down to reception when experiencing noise from other guests? our nights team would have been happy to investigate and resolve this for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Bowers Front Office Supervisor

Useful central Telford location

Customer review rating 4.1/5

Jc Business - 13/03/2020 Confirmed reviews ALL

Well located for business stay in central Telford.

Dear COX J., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Good Stay

Customer review rating 4.1/5

Russ M. Friends - 13/03/2020 Confirmed reviews ALL

Very happy with the standard of the room and general decor and furnishings. Staff were brilliant

Dear RUSSELL M., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Lovely place

Customer review rating 4.1/5

Charleigh Couples - 10/03/2020 Confirmed reviews ALL

Lovely place to stay very clean, will be staying again for the next car show.

Dear CHARLEIGH D., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

Lovely hotel!

Customer review rating 4.1/5

Naomi G. Couples - 10/03/2020 Confirmed reviews ALL

Absolutely beautiful hotel! The beds where lovely and me and my partner really enjoyed our stay! However we where woken up at 4:30am by a drunken man shouting outside our room which was disappointing (nothing to do with the hotel atall). Really recommend this hotel.

Dear NAOMI G., We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the noise disturbance you experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bowers Front Office Supervisor

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